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“Can't wait to go back!”
5 of 5 bubbles Review of The Carlyon Bay

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The Carlyon Bay
Ranked #1 of 9 Hotels in St Austell
Certificate of Excellence
GreenLeadersSilver level
1 review
“Can't wait to go back!”
5 of 5 bubbles Reviewed 13 April 2014

Our annual visit has changed to twice a year, which says it all! This hotel has everything - well furnished comfortable rooms, exceptional staff in all departments, a superb restaurant, and to top it all, an eighteen hole golf course along the cliffs overlooking the beautiful Carlyon Bay. Lots to do and lots to see locally. On a special birthday, I took nineteen guests of all ages over Easter; all ages were happily catered for within the hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,488 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (574)
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essex
Level Contributor
93 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 12 April 2014

We stayed for 3 nights at the Carlyon Bay and had a wonderful time. The hotel is old fashioned in the best possible sense of the word - It has old fashioned levels of service and a great team working there - without exception all the staff were superb. We had two rooms - an inland one for the children and a sea view for my husband and me. On our first night we found our room a little noisy ( perhaps it was near an extractor fan or generator) as soon as we told staff the next day they arranged for us to move to another room which was perfect.
Highlights -
The view from the hotel is unbeatable - make sure you get a sea view room
Staff were all excellent
Food - great choice and good value
Golf - my husband and boys played every day on a fantastic course and it was free for hotel guests
Spa - a great place for me to spent time while they were playing golf and thanks to Jade for a lovely 3 hour 'perfect bliss' treatment. Also credit to the hotel for honouring the old price for the treatment which I had seen on the website even though their prices had increased since I made my booking.
Walks - great walks along the coast path or down to the beach
places to visit - too many good places to visit in just 3 days but Fowey, Mevagissey and Charles Town were all worth short trips out.
If we had to find one tiny moan it would be that afternoon tea for 4 came to us with 2 plates, six scones and 3 pots of jam - not easy to share as 4, but when this was pointed out we did get more of everything.
The stay - on a dbb basis - was very good value.
We would recommend this hotel for golf lovers and for anyone who just wants to chill out in a beautiful spot at a hotel where they have great staff and facilities and an unbeatable view.

Room Tip: choose a seaview room and for a quiet room ask for the 3rd floor
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luctons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham
Level Contributor
314 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
5 of 5 bubbles Reviewed 9 April 2014

Had a lovely three night stay at this hotel, on a bed and breakfast basis. Had a sea view, which is well worth it. The room was lovely and clean, when checked in, had a phone call to see if the room was acceptable. I explained that it was a bit cold, and they brought up a heater within ten minutes. Had a few problems connecting to the wifi, and had help in minutes too. All staff were very friendly, and the service was excellent, I would go as far to say this is the best service I have ever experienced in the UK, would definitely return to this hotel. Had a very relaxing stay, could highly recommend it. Probably the only complaint would be that the walls between the rooms are a bit thin. You can hear most if what other are saying in the next room

Room Tip: Ask for a quiet room and get a sea view
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank TravellingSolo_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 9 April 2014

Highly recommended. This is an excellent hotel all round. Helpfulness and politeness of the staff is one of the best I have come across. We had an inland facing room which could not be faulted. Fine weather was a bonus.

Room Tip: You will not be disappointed if you go for an inland facing room
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Witham, United Kingdom
1 review
5 of 5 bubbles Reviewed 8 April 2014

Me and my parter spent 2 days here and couldn't of asked for a better experience. Excellent room (deluxe suite with sea view), the meals were always delicious, the staff were always happy to assist you and we got engaged after a champagne breakfast in the room. Highly recommended.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank p_stormim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hemel Hempstead, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 8 April 2014

We had our wedding breakfast and evening reception at the Carlyon Bay and I stayed for three nights.

When we arrived the manager was extremely helpful and ensured we had everything we needed for our stay.

The day before the wedding I enjoyed a complementary treatment in the spa, which was a really nice touch to make you feel special before your wedding day…and the ladies in the spa were lovely.

Our room was a sea facing one. Not the biggest room I've stayed in, but really nicely done, amazing views… and there was a large walk in type wardrobe for me to hang my wedding dress…very handy!

My family and I had a meal in the restaurant the night before the wedding. The meal I had was quite salty, especially the potatoes, so a bit less salt and it would have been perfect!

The breakfast was really lovely and there was a good choice of options. The cooked breakfast was really well cooked and not too greasy. The hotel also arranged an early room service breakfast on the day of the wedding as myself and the bridesmaids had to leave early for the hairdressers.

We were able to give our guests a choice of options for the food on the day, which was nice and the food was served efficiently and was really lovely. Especially the chocolate hazelnut torte!

The staff at the hotel could not have been more welcoming. If we needed anything they were happy to accommodate. From sorting a table for our family meal the night before the wedding to assisting with names of suppliers and arranging rooms for our guests they were always happy to help.

Just a small suggestion, if you could label the evening buffet trays it would be useful for the guests that have dietary requirements.

A big thank you to everyone at Carlyon Bay for making our wedding so special and perfect.

You made us feel at home and many of our guests commented on what a lovely time they had at the hotel.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JoG75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clevedon, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 April 2014

We decided to getaway for a few days and we are glad we chose this hotel. The welcome we received was a friendly and professional and set the standard for our stay. Our room on the third floor was a corner room with a sea view, comfortable and clean. We asked for feather pillows before we left home and they were in place when we arrived. All our meals were exceptional with many wines not being overly expensive, although the wine list is extensive and prices can reach £250....
Breakfast is one of those meals that can disappoint - but not here. All items were freshly cooked and scrambled eggs that were the best we have had in any hotel. The chef said that when they started to get too firm they were replaced with fresh. Spa staff helpful and excellent in their skills.
Didn't get a chance to try the 18 hole but chipped around the approach course while my wife had a massage - a bit of fun.

Brilliant service and staff for whom nothing was too much trouble.

We will return!!!!!!!!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RicardoJuanhijo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Carlyon Bay

Property: The Carlyon Bay
Address: Sea Road, St Austell PL25 3RD, England
Region: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Green Hotel in St Austell
#4 Business Hotel in St Austell
#4 Family Hotel in St Austell
#4 Romantic Hotel in St Austell
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Carlyon Bay 4*
Number of rooms: 72
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Also Known As:
The Carlyon Bay Hotel St Austell
Carlyon Bay St Austell
Carlyon Bay Hotel St Austell
The Carlyon Bay Cornwall/St Austell

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