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“A Hotel to recommend- but Is it worth the cost?”
Review of The Carlyon Bay

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The Carlyon Bay
Ranked #1 of 9 Hotels in St Austell
Certificate of Excellence
GreenLeadersSilver level
Cardiff, United Kingdom
1 review
“A Hotel to recommend- but Is it worth the cost?”
Reviewed 22 April 2014

A most comfortable and homely hotel, with friendly, well-trained and attentive staff.

The room we have had on each of our last 3 visits was most comfortable and well appointed.

The dining room is comfortable, bu depending on the table allocation can be either too close or cooped-up behind screens.

Food in the main dining room is good, but predictable: breakfast is the best meal of the day.

The lounge area is most comfortable, and gives plenty of opportunity to meet other guests, who by-and-large are interesting to talk to.

However, the hotel is, first, a golfing hotel, and any non-golfer guest must be prepared for the loud replay of holes won or lost that day, as each hole is analysed by each member of the many groups of people that that have come to the hotel solely to play golf.

The hotel's tariff has increased considerably over the years, and I believe it will lose many regular guests who are not golfers.The cost includes a free game of golf on each day of their stay, with no reduction for a non golfing spouse who accompanies him/her.

There are many holidays available for considerably less than the rate charged by the Carlyon Bay, and it could well be possible that purchasers will take the viewpoint that to travel such a long distance to an expensive hotel is not as attractive as the many alternatives that are on offer, both in the UK, the Channet Isles and the near continent, as well as the many cruises that seem to be gaining in popularity recently.

This is a pity! I felt comfortable at the Carlyon.

To sum up, in spite of my negative comments, The Carlyon Bay Hotel is worth recommending to any potential guest.

Perhaps I have reached the age when I have lost the excitement in going to hotels that don't give me the comfort and feeling of well -being that I can have by staying in my own home

Val B

Room Tip: Sea-views are good; and we like spacious and comfortable accommodation. But, if you do not intend s...
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  • Stayed May 2013, travelled as a couple
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Helpful?
Thank Valerie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Portsmouth, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 April 2014

The accommodation was very overpriced, we had a small room that was smaller than some rooms you would expect in London. Restaurant was very good. Bar could do with more staff as waited for bar food and drinks for an hour

  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank Murraysk60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, United Kingdom
Level 5 Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 April 2014

We stayed here last year and paid for a superior room with access to a balcony which was shared with several other rooms, lovely views over Carlyon Bay and the manicured lawns of the hotel. The hotel room was however rather underwhelming for the enormous £300 per night price tag. Quite small but nice and bright with large windows overlooking the same sea view as the balcony, small TV small bathroom and all a bit dated and well used. Restaurant was sumptuously decorated and furnished and quite suited the old British Empire golfing types who were dining there, breakfast was good too as was the service provided. All round a pleasant stay only marred by the cost of the room, stayed in much better for half the money.

  • Stayed June 2013, travelled as a couple
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Helpful?
Thank b1ggv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sevenoaks, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 April 2014

Overall, we enjoyed our stay over Easter, subject to the caveats below. We are long-standing clients of the hotel, love the location, and have never had a disastrous experience, but then one shouldn't, for the prices charged! The rooms were all spotless and the food pretty good, though the wine list is tired and in need of upgrade (if u do enjoy your wine, despite the impressive, leather-bound list, the choice is limited and some of the vintages poor years; something i've raised before). The single rooms the children stayed in passed muster and we thought decent value for money; one of which had access to the terrace. Rather oddly, the State Room, in which my wife and i stayed and the dearest room in the hotel, has no terrace access, and no reserved parking. In fact, the only perk is a 20% discount on wines over £40 a bottle, from the (tired) wine list, so we thought it average value for money.

The bigger disappointment however was being locked out of the Golf Club and changing rooms, after completing our game, at before 7.30pm, in broad daylight. We had to wait around 15 - 20 mins for the clubhouse to be re-opened, after ringing the hotel. This has happened to me before, over the years, around Easter time, and it is disappointing for both hotel guests & members alike. I was offered a bottle of wine gratis, apologies for the inconvenience and told this would not happen again, but have been told this before. Finally, my bill, which was not insubstantial, required a number of re-counts, due to incorrect charges; again, this happened to me last year, when an error caused the hotel to attempt an over-charge by about £500, after we had settled the bill rendered, and left ! This was dropped subsequently & an apology offered (though no discount, or goodwill gesture beyond that). We also suffered very slow service at breakfast on 2 of the 3 days we stayed, with long waits of 20-25 mins for toast, tea & coffee. Thus, as a long-standing and regular patron of the hotel, i am still a fan on balance, but find attention to detail poor, for a hotel priced at this level. If you are all keen golfers, the hotel is better value for money, of course.

Room Tip: Rooms over the dining area on the 1st floor are a little noisy. Rooms in the wings quieter.
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  • Stayed April 2014, travelled with family
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Review collected in partnership with this hotel

Helpful?
1 Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 22 April 2014

We have just returned from a stay at the Carylon Bay for Easter weekend. The hotel staff made our weekend! Which I think is a rarity, especially in English hotels. All were not only helpful beyond the call of duty (they hired us a pram on arrival as we forgot ours, and pushed the check in so our toddler could have a sleep) but also friendly and kind. This seemed to be a must in recruitment because every staff member we met from the maids to the door men to the waitresses every took the time to say hello. Apart from the incredible hospitallity the food was also of a high standard, having paid for the inclusive breakfast and dinner room rate we wasn't sure what to expect from the dinner, but was shocked at how good it was. A three course dinner in the main restaurant with several options for each course, we struggled to decide what to have. The third and final thing that made our stay such a memorable one was the kids room, they had several activities on each day which we didn't sample till the Sunday as we spent most of the weekend on various beaches and exploring other towns but on the Sunday it was raining so we thought we'd try it, they organised a wonderful Easter egg hunt for the children which our son thoroughly enjoyed especially as the Easter bunny made an appearance. The one downside was the rooms felt a little bit claustrophobic, for the money you pay I would expect a slightly bigger room with amenities such as a mini bar and safe but apart from that it's a great hotel.

  • Stayed April 2014
    • Value
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    • Rooms
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Helpful?
Thank Claudine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 April 2014

The hotel room was no way near worth the money paid. We have stayed at a lot of hotels and this room was average, although the cost was well above. The taste restaurant was lovely. The hotel was extremely noisy. We complained twice although nothing improved. Children running up and down the corridors and inconsiderate people. The spa was very busy and full of children. Not as we expected at all. In the morning at breakfast we were moved from our seats and told we had set seats although no one was there to seat us when we sat down. The bar man in the spa bar was brilliant however. I would not recommend and personally feel I have been ripped off. Half a nights sleep at £158. The hotel we are currently in for £110 is sooo much better. And no noise. We shall sleep well tonight.

  • Stayed April 2014
    • Value
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    • Service
Helpful?
4 Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 April 2014

We arrived at about 4pm and we're looking for assistance with our luggage. As no door man was around we eventually lugged our bags in ourselves. My wife parked our car while I checked in. Check in was efficient and they had clocked my request for an extra bed in the room for my daughter. Assistance with bags to the room followed and we settled into a comfortable room which was clean and well serviced. Bowl of fruit, chocolates, toiletries etc etc all nice touches and most appreciated. Spotless pretty much everywhere from corridors to pool area spa etc. A drink in the bar with more nice touches (canapés) then into 'Taste' the brasserie for dinner. It was at this point where the Carlyon raised the bar from 4 star to 6 star plus. The meal we had in 'Taste' was nothing short of outstanding. We own and operate restaurants ourselves and I can assure you the kitchen team at Carlyon are a highly skilled brigade - everything was perfect and absolutely delicious. We would definitely return to this lovely hotel with top notch dining as it's definitely worth it - even if you might have to carry your bags in from the car!

Room Tip: Sea view is best
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  • Stayed April 2014, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Tangoalphaechoecho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Carlyon Bay

Property: The Carlyon Bay
Address: Sea Road, St Austell PL25 3RD, England
Region: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Green Hotel in St Austell
#4 Family Hotel in St Austell
#4 Romantic Hotel in St Austell
#4 Business Hotel in St Austell
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Carlyon Bay 4*
Number of rooms: 72
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Also Known As:
The Carlyon Bay Hotel St Austell
Carlyon Bay St Austell
Carlyon Bay Hotel St Austell
The Carlyon Bay Cornwall/St Austell

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