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The Carlyon Bay
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Reviews (1,673)
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1,046 - 1,051 of 1,673 reviews
Reviewed 18 July 2014

we found the experience excellent,,with a level of service that amazed us, with staffing level that surprised us nothing seemed to be to much trouble for the staff not our general experience.
we look forward to retuning to the hotel in the future and do not think based on our experience that we would want any changes to be made

Room Tip: the rooms overlooking the carpark are very good and meant to us that the sea view extra cost was not warranted
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank michael s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 30 July 2014

What a wonderful review, we are very pleased that you have had such an enjoyable stay with us. Thank you for taking the time to leave your comments, we look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

Could not find fault with this fantastic hotel. Room, staff, facilities, spa and of course the food all exceeded our expectations. Will definitely recommend to friends and family or anyone thinking of travelling to Cornwall!

Room Tip: If you can stretch to it go for a Deluxe sea facing room, you won't be disappointed.
  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 30 July 2014

It is very rewarding to hear that we have exceeded your expectations, in all aspects of your stay. Thank you very much for taking the time to leave your review, your feedback is greatly appreciated and we thank you for recommending the Carlyon Bay Hotel. We hope to welcome you back again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

excellent chef and food ...table d'hote was superb apart from once being given false information from a foreign speaking waiter re nuts in the vietnamese beef starter...I am allergic, and immediately felt sick on swallowing first mouthful with peanuts in
Waiter seemed to disappear, but replacement waitress said I should have read the menu allergy warning first, but I missed that and simply asked the waiter who probably did not understand me!

Also seemed to keep being shown to same table for breakfast and dinner...would have liked to move around a bit ...window view sometimes.
Surprised not to have had an egg station at breakfast so had to select from hot plate

...but generally first class, with fantastic views and wonderful food

Room Tip: de-luxe room that we had had lovely balcony for evening drinks
  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank RogerCuss-Barton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 30 July 2014

Thank you for taking the time to leave your review. It is extremely important to receive feedback so we can continue to work hard to achieve the high standards we thrive for. I'm sorry that on this occasion there has been a communication issue and i can assure that we will be reviewing our menus and additional training will be provided where needed. Your comment about the hotel been generally “first class” with fantastic views and wonderful food is very pleasing to read. We do hope to welcome you back to the hotel again in the future.

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Reviewed 15 July 2014

My Wife and I went for a 5 day break on recommendations from friends. We knew it was a traditional hotel bordering on old fashioned but actually loved it. Many men wear jackets, as I did, for dinner, some with ties but the quality of the main restuarant and level of service makes it appropriate and it works. The food was very British and excellent, our only comment is that the chef should include one asian/spicy main course dish to give wider appeal and choice.

The whole experience was good, spotlessly clean, friendly and polite service from all the staff with great ammenities especially for golfers as this is included the price. We had a car park rather than a sea facing bedroom but accepted this as we paid a lower rate knowing this. Nearly all the guests we met appeared to be regular guests for many years. We are looking forward to returning soon which says it all.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Harrybags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 30 July 2014

I am so delighted to read your review about your recent stay with us, we really appreciate you taking the time to write about your experience which will help others when deciding to stay at the Carlyon Bay Hotel. We were very pleased that you enjoyed the traditional value we have here at the Carlyon Bay Hotel, our dress code has been relaxed in our Bay View restaurant however many of our guests still like to dress smartly for dinner which we think is fantastic. I was very happy to hear your room was spotlessly clean and you found the staff to be very friendly and polite. We are very lucky that many of our guests have been returning to the hotel year after year and we are looking forward to welcoming you back

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Reviewed 14 July 2014

very high and exacting standards are the norm at this fine hotel. Old fashion values with customer care at the top of the list. The staff the food and the hotel would be hard to better anywhere in the world. Very popular with international tourists and golfers. Highly recommended

Room Tip: you get what you pay for here.
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 30 July 2014

Thank you for your excellent review, we were thrilled to read you felt it would be hard to better the staff and the food we offer here at the hotel anywhere in the world, this is extremely rewarding. We work very hard and continuously to build well trained teams of staff across all our departments, so your feedback is greatly appreciated. We do hope that we will have the opportunity to welcome you back to the hotel again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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