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“Fantastic short break!”
Review of The Carlyon Bay

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The Carlyon Bay
Ranked #1 of 9 Hotels in St Austell
Certificate of Excellence
GreenLeadersSilver level
Reviewed 8 August 2014

We were looking for a short break with golf for myself and my son, spa/pool for my wife and fine dining for us all. This hotel far exceeded all the criteria.

The hotel (and the adjoining golf course) is set on a cliff top, overlooking Carlyon Bay, close to St Austell. Apparently, the hotel has been here for nearly a century, as can be surmised from it's British, half-hearted take on Art Deco architecture. From the photos on the walls, you can see it's a popular place for celebs but it's also been the site of high powered political meetings. Tony Blair and Bertie Ahern met here for a summit as part of the Northern Ireland peace process.

On check-in, the doorman (complete with top hat!) took our bags to our room. We deliberately chose a room with an inland view (i.e. it overlooked the car park) as the standard rooms are bigger on the inland side of the hotel and smaller with a sea view. So if you want a bigger room yet you also want a sea view then I believe you need to upgrade to a suite. My son had a single room with sea view. It was small (as we expected) but, like ours, very well appointed. The view was lovely. The bathroom in our room looked like it had been very recently refurbished and, although small, was excellent. Although our room was a reasonable size, the bed was a little short. It was also very warm but there was a fan in the wardrobe which we used throughout the night, to help cool us.

The public rooms (bars, lounges etc.) were luxurious but comfortable and welcoming. Loos were immaculately clean and smartly kitted out.

We were here for 2 nights and ate both nights in the main restaurant. The food was modern fine dining in style and was executed to a very high standard and all three of us really enjoyed it. Guests tended to arrive for a drink in the lounge prior to dinner, where they were able to browse the menu whilst enjoying some delicious amuse-bouches. Please note that dress is smart casual.

The staff were a credit to the hotel. Friendly and helpful, polite and efficient, without being overly formal or stuffy and clearly well trained in customer service. This was the case for all the staff we dealt with, from the door, reception, the bar, the restaurant and also by the outside pool. One example - we arrived early (the journey to Cornwall being unusually free of traffic and hold-ups) and we knew we would not be able to check into the room for some time. However, we made ourselves known to the lady on reception who recommended a pleasant walk along the cliff top to nearby Charlestown. This turned out to be a charming small port, where we happily spent a couple of hours. On returning to the hotel, our rooms were ready for us. I'm sure the receptionist has made that recommendation many times before but it was thoughtful and welcome.

As for facilities - my wife used the spa and indoor pool (golf widow!) but together we all used the outdoor pool, as the weather was lovely. It is heated - but not overly warm, I'm glad to say. There are a couple of tennis courts and we had no problem booking a slot. There is a small putting green and, best of all, a really enjoyable pitch and putt course in the attractive gardens. Clubs are available if you don't bring your own. There is free wifi and it worked well both in our room and in the public areas.

As part of our booking, myself and my son played golf on two days, on the hotel's 18 hole course. A beautiful and very well kept course, with the first few holes hugging the cliff edge. On both days, the course was busy in the morning and seemed almost empty in the afternoon and a regular told us that this was the usual weekday pattern. So if you want less queues at the tee box, you might want to consider an afternoon tee off time. If you do play in the morning and you want a buggy, book in advance. Although they have a fair number of buggys, there are a lot of senior players and the buggys were in high demand. Saying that, walking the course on foot gave us a chance to appreciate how attractive it is.

We had lunch on the terrace of the club house on one day and it was very pleasant indeed. We had baguettes and my son's ham and my beef was high quality - thick cut and plentiful.

All in all, this is a fantastic place and we had a wonderful time. OK, the beautiful weather helped but this is a really good hotel and we had a very enjoyable stay. My wife is already planning for us to return, with a group of friends.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 14 August 2014

Thank you for your detailed and informative review, i was delighted to read of your experience with us and thank you for our 5 star rating.
We try to ensure that there is plenty to see and do in and around the hotel for our guests, so I was very pleased to hear that the hotel far exceeded all the criteria.
I was very satisfied you felt your rooms were well appointed and that you were able to enjoy the lovely sea views from the single room. The hotel rooms all vary in size and shape and all the standard rooms inland and sea view tend to be of a similar size.
Your comment with regards to our staff being a credit to the hotel is very pleasing to read. I will be sure to pass your feedback onto our management team and staff. We strive to provide excellent customer service throughout the hotel and your feedback is an essential part of our development.
We are looking forward to welcoming you back for your future stay, if you require any assistance with your group booking please call our reservations team directly who can then take care of anything for you.

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973 - 979 of 1,620 reviews

Reviewed 4 August 2014

Didn't actually stay at the hotel, but booked to have a full body massage at the spa there. Wasn't actually too expensive and it was very very relaxing, in a lovely large therapy room with a star-effect ceiling and the staff were very nice. From what I could see of the rest of the spa area (pool, gym etc), it was very very nice, with lots of nice touches to add a little luxury.

Stayed: August 2014, travelled solo
1  Thank wakingdreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 5 August 2014

Thank you for leaving your review about your recent visit to our spa, i was very pleased to hear you enjoyed your time with us. The twinkle light ceilings have been a great feature for our therapy rooms adding to the relaxing ambience of the spa. We do hope to welcome you back to the hotel for a future visit, where hopefully you can explore more of the hotel and facilities available.

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Reviewed 4 August 2014

We got married here on 26th may 2014, bank holiday Monday. Everything went perfectly well on the day with the help of our excellent wedding planner (senior assistant manager) Marta Supranowicz who could not have been more helpful both on the day and in the run up. This is a fantastic venue for a wedding with the stunning sea views and the very helpful and friendly staff. The food was a very high standard with plenty of it and the fact that we were able to give our guest a choice of starter, main and dessert was a bonus.
We moved over to the golf club for our evening reception which continued with the excellent service and even better beautiful sea views.
We highly recommend this hotel for weddings as it totally made day extra special.
Thank you to all the management and staff involved

  • Stayed: May 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank PaulAmy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 5 August 2014

Firstly i would like to congratulate you both on your marriage; i was so pleased to hear that your recent wedding celebrations went perfectly well. Marta is extremely dedicated in ensuring each and every bride and groom have the day that they have always dreamed of. I know that Marta will be very touched to read your comments, as will the rest of the management and staff here at the hotel. We wish you both many happy years together and we do hope we have the opportunity to welcome you back for future celebrations. Thank you very much for taking the time to share your comments.

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Reviewed 4 August 2014

The location is superb and was very close to the beach and city centre. We had a wonderful time all through our stay (7 nights). The food was delicious and service was great. We cannot fault the hotel and will definately recommend it.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
Thank Rosey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 5 August 2014

I was delighted to hear that you have had such a pleasant stay with us, thank you for taking the time to leave your review. We were thrilled that you found no faults with the hotel and we look forward to welcoming you back again in the future.

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Reviewed 3 August 2014

It is not often a hotel can be described as caring, but when on my recent visit I arrived with a back injury, the staff were so kind, helpful and understanding that I must commend them. The hotel had families staying and yet there was so much to occupy the children that they were a pleasure to have around. The hotel facilities are excellent and everything in wonderful order.
A happy hotel full of happy customers. Excellent restaurant.
This is indeed a four star hotel, and the Brend Group of hotels, most of which I have been to are all well run and well worth a visit.

Room Tip: You don't need a sea view.
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank DAW174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 4 August 2014

Thank you for such wonderful feedback, i was delighted to hear that you have been so well looked after during your stay with us. We aim to provide a great balance for our residents, with plenty for everyone to enjoy. Families are well catered for especially during the holiday periods when we have our supervised Funzone available, this also gives parents a fantastic opportunity to enjoy some peace and quiet in one of our relaxing lounge areas. Your reference to “A hotel full of happy customers” is very pleasing to read and we hope that we will have the opportunity to welcome you back to the hotel again soon.

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Reviewed 2 August 2014

A superb setting overlooking the bay with a stunning view but not ideal for a beach holiday as not so readily accessed as you may think and no amenities. We have visited this hotel several times and always found the staff friendly and exceptionally helpful, the food excellent, the hotel very clean and well maintained and always received a warm and friendly welcome with excellent leisure facilities.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
Thank Phil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 4 August 2014

I was delighted that you enjoyed the stunning views over the Bay, they are fantastic. Thank you for leaving your review. We do offer free buggy rides to our beach of Carlyon Cove, bucket, spades and fishing nets are all available down there and picnic lunches are available to purchase from the hotel, free picnics are available for children. There are also toilet facilities on site however there are no shops or restaurants. The reception team are always on hand to advise on local attractions, best beaches and popular restaurants. I was very happy to hear that you have always received a warm and friendly welcome here at The Carlyon Bay Hotel and we hope that you will return again soon.

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Reviewed 1 August 2014

The position and traditional style of the hotel suggest that the experience of staying there will be exceptional but in fact there are a number of disappointing aspects which inevitably leave the impression that it is overpriced. Golfers have an advantage with the free daily round.

Room Tip: Try to avoid staying when there are weddings.
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank RicMar321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 4 August 2014

Thank you for your review, the hotel is beautifully positioned and we are very lucky to have such a unique cliff top setting. I was disappointed to read that there were a number of disappointing aspects during your stay. Here at the hotel we have a very dedicated management team who will do whatever they can to ensure guests have a pleasant and memorable stay with us. I do hope that we will have the opportunity to welcome you back to the Carlyon Bay Hotel.

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Additional Information about The Carlyon Bay

Address: Sea Road, St Austell PL25 3RD, England
Region: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Green Hotel in St Austell
#4 Business Hotel in St Austell
#4 Romantic Hotel in St Austell
#4 Family Hotel in St Austell
Price Range: £108 - £315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carlyon Bay 4*
Number of rooms: 72
Reservation Options:
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Also Known As:
The Carlyon Bay Hotel St Austell
Carlyon Bay St Austell
Carlyon Bay Hotel St Austell
The Carlyon Bay Cornwall/St Austell

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