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71 - 76 of 3,133 reviews
Reviewed 4 December 2023 via mobile

Lovely hotel, location, setting, cleanliness and facilities. However:
The bar and restaurant service needs to smarten up.
Day 1 we tried to order a drink at the bar but were asked to sit down and someone would come and serve us. Despite being only a few feet away from the bar no one came.
10 minutes later I returned to the bar and ordered cocktails which then took another 20 minutes to arrive. The bar wasn’t busy and there were plenty of staff on duty. They just didn’t seem to be well organised.
When the cocktails arrived we were given the dinner menu and told that someone would take our order. This never happened.
When we went for dinner we tried to order a bottle of wine, but the waiter said that they couldn’t take the wine order someone else would have to do that. Someone then came along and did it.
However our starters arrived but the wine didn’t. We had to push to get the wine to drink with the starter. It eventually arrived at the last mouthful.
Day 1 food was superb.
Day 2
Bar a busier day for staff who were both serving at the bar and at seat. We managed to order this time without challenge at the bar. However the same thing happened with the menu again. To me there is no point in handing you a menu if you aren’t going to take an order.
We did have a timing issue with the wine again in the restaurant.
Day 2 food (Christmas dinner) quality was mediocre at best I’m sorry to say after our experience day 1.

Room tip: Book the spa early if you are on an offer weekend. We left it until about 10 days prior to arrival. But it was fully booked.
Date of stay: December 2023
Trip type: Travelled as a couple
Thank X4090MEkevinf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 December 2023

I have never felt so looked after, cared for and nurtured at a hotel. Amazing facilities, impeccable service, and the staff could not have done anymore to make me feel welcome.
The food is outstanding. The spa facilities were exceptionally clean and a great ange of treatments pffered.

Date of stay: December 2023
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Review collected in partnership with this hotel
Thank Theresa F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 November 2023

Incredible food, service and venue- Would very much recommend a staff Christmas party at Carlyon Bay. The food was delicious, Staff were very helpful and when booking the party management couldn't of been more helpful- Very impressed!

Date of stay: November 2023
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Review collected in partnership with this hotel
Thank ChristmasParty2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali Ennaji, General Manager at The Carlyon Bay, responded to this reviewResponded 29 November 2023

Thank you for your review. I am pleased that you had a great Christmas party. We would look forward to welcoming you back again in the future.

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Reviewed 26 November 2023

Great hotel in a perfect location with lovely views across the bay, lovely walks from hotel into Charlestown along the coast path. Great service from all the staff, they can’t do enough for you! Lovely refurbished room .

Date of stay: November 2023
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Review collected in partnership with this hotel
Thank P9681AQwilliam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali Ennaji, General Manager at The Carlyon Bay, responded to this reviewResponded 29 November 2023

Thank you for your review, I am pleased you had a great stay and that you received great service from all the staff. I hope that we can welcome you back again in the future.

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Reviewed 21 November 2023

our family stayed for 2 nights at the Carlyon Bay with a variety of rooms. The seaview 3rd floor rooms are wonderful. The inland double and single rooms are sufficient for a quick stay, clean and tidy, good bathroom facilities. The food in the restaurant was very good and the staff very attentive and helpful.

Date of stay: November 2023
    • Value
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    • Service
Review collected in partnership with this hotel
Thank Odyssey740517
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ali Ennaji, General Manager at The Carlyon Bay, responded to this reviewResponded 29 November 2023

Thank you for your review. I am pleased you and your family had an enjoyable 2 night break with us. I hope that we can welcome you back again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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