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“Shocking home delivery service.” 1 of 5 bubbles
Review of Fortune House

Fortune House
Ranked #110 of 142 Restaurants in St Austell
Cuisines: Chinese, Fast food, Asian
Dining options: Dinner, Delivery, Takeout
Restaurant details
Dining options: Dinner, Delivery, Takeout
St Austell, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Shocking home delivery service.”
1 of 5 bubbles Reviewed 15 March 2014

After making an order with the fortune house this evening we are disgusted with the home delivery service. After waiting an hour we got a phone call saying our delivery would be 15 minutes late, so we accepted that and waited as it was only a short space of time and knew it would be busy. Although after those 15 minutes had gone we still had no Chinese and waited an extra 20 minutes to find out where it was. We then eventually rang the restaurant and we were told 'someone had rang us several times' yet there was no missed calls. The person on the phone then explained they couldn't deliver our meal. And as we ordered online this has caused a great inconvenience as we now need a full refund and it's too late to order from anywhere else. We won't be buying from the fortune house again.

  • Visited March 2014
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
2 Thank Conor T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 reviews from our community

Visitor rating
    13
    4
    4
    8
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Lostwithiel, United Kingdom
Level Contributor
12 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Best Chinese in St Austell!”
5 of 5 bubbles Reviewed 19 February 2014

This is the best Chinese in St Austell, I've been there three or four times now and the food is consistently good. Staff are really friendly even when we are picky and ask for dishes to be slightly different, eg different sauces I won't go anywhere else in St Austell now!

  • Visited September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
2 Thank mrsclarinet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Austell, England, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 5 helpful votes
“Amazing”
5 of 5 bubbles Reviewed 11 October 2013

Fantastic food and the guy who takes the orders is lovely my husband and I both agree this s the best Chinese in st austell. They also have a speedy delivery service and the lady that does the deliveries is lovely.

Visited October 2013
Helpful?
5 Thank Claire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Best Chinese takeaway in st Austell”
5 of 5 bubbles Reviewed 22 July 2013

I have used this takeaway several times and have found it be excellent everytime . The chicken satay is the best ever.!!!!

  • Visited July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
4 Thank Swedishcheftaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Austell, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Flavourless and boring”
2 of 5 bubbles Reviewed 15 June 2013

Having a Chinese now and then is our treat at the end of the week, we usually use Jade Palace, but for a change I thought I'd try Fortune House. Big mistake. The chicken curry was terrible quality, blatant stir fry cheap chicken with a curry sauce that could easily pass off as watered down curry powder, just weak and flavourless. With about 5 onions and 2 mushrooms chucked in...,no peas! My partner ordered hot and spicy chicken, what a load of rubbish, wasn't hot nor spicy in the slightest and once again flavourless, completely! Chips were thin dried up cardboard and the rice was just weird and chewy.The only decent thing was a prawn cocktail. But that's it. Don't waste your money, go to a better quality takeaway.

  • Visited June 2013
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
2 Thank 9Dreamlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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