Starting with positives, the hotel is located close to the Eden Project and has lovely views across Carlyon Bay and good proximity to coastal walks. There were also some lovely staff members that were friendly and efficient and welcoming. I've stayed here about 6/7 times over the last 12 years but would never return following the last visit. Firstly, the luxury sea view room is of a very low standard - carpets, crockery, bedding and amenities are all very tired. The sea view overlooks the carpark. Showers have no power and the bathrooms are poorly laid out, making it hard to access the bathtub without banging into the toilet and side of the bath - not great for people who need easy access. They tried to overcharge us upon checking out for a meal we did not have. Lastly, the reason we will not return is due to the incredible rudeness of the owner/barman, who seemed to take a dislike to us and spoke to us rudely on a few occasions, at one point raising his voice. He was unwelcoming, irrational and made personal insults for no explicable reasons. We have just returned from St Ives, where we experienced the total opposite in hospitality. We are a professional couple and do not need to tolerate this kind of behaviour when we are respectful paying guests who have stayed in all manner of budget and luxury hotels over the world. The value for money at the Porth Avallen is poor and I understand why it's rating is low. We hope to find somewhere more welcoming and with better standards for our next trip. Would never recommend this place to our friends or family.
- Official Description (provided by the hotel):
- The Porth Avallen Hotel is placed ideally to offer unbeatable views of the Cornish South Coast that will leave you breathless. With a warm and sea facing restaurant, a modern and sea facing bar as well as a tranquil garden area (also sea facing) you are offered a veritable feast for the eyes. The fantastic, talented chefs add to this by offering The Reflections Restaurant and Brasserie menus which are appetizing even on the page, with a wide variety of locally sourced dishes for you to choose from. ... more less
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- Also Known As:
- Porth Avallen St Austell
- Hotel Porth Avallen
- Porth Avallen Hotel Cornwall/St Austell