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“Expected more!”
Review of Rashleigh Arms

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Rashleigh Arms
Ranked #14 of 97 St Austell B&B and Inns
Truro, United Kingdom
2 reviews
“Expected more!”
Reviewed 5 February 2014

We had a group booking of 15 people, we pre-ordered the food so thought this would be a help. The tortilla wraps came out as first serving, in a toast rack, which then went cold before the meal could be even started, these were exchanged but were then crispy, some food was given to the wrong people and then swapped, someone was left with no food until we asked for it, some of the puddings had wrong things on the plate. Most of us were left disappointed, such a shame as being locals would normally use the Rashleigh often. No apologies were given by staff for the errors.

  • Stayed February 2014, travelled with friends
    • Value
    • Service
Helpful?
Thank Ma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StAustellManagement, General Manager at Rashleigh Arms, responded to this review, 6 March 2014
Many thanks for your feedback, we will take onboard your comments for the future development of the business and adapt accordingly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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289 reviews from our community

Traveller rating
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    96
    33
    15
    21
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
bodmin
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 January 2014 via mobile

We went here for a Sunday lunchtime carvery and thoroughly enjoyed our meal we arrived just after twelve and had not booked but were quickly shown to our table and were eating food within ten mins nicely cooked meats homemade Yorkshire pudding superb gravy crisp fresh vegetables and everything was piping hot I would most definitely recommend the rashhleigh Charlestown we will return

Stayed January 2014, travelled as a couple
Helpful?
Thank traceybodmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StAustellManagement, General Manager at Rashleigh Arms, responded to this review, 20 January 2014
Thank you for taking the time to pass on your comments regarding your visit to the Rashleigh Arms and your Carvery experience. We have recently upgraded our carvery offer and our getting great feedback thus far, I know the Kitchen will love to hear how much you enjoyed it and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bourne, United Kingdom
Level Contributor
96 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 8 January 2014

Rashleigh Arms
For the purpose of my review bias, for the last 12 years I have stayed approximately 100 nights a year in the Intercontinental / Holiday Inn Group chain.
Date of stay 28/10/13 – 30/10/13
My ongoing experience of the hotel is as follows:

1) Arrival is was easy using the Sat Nav and post code address instructions
2) On arrival at the pub the bar staff were extremely pleasant and friendly.
3) there is plenty of car parking in the adjoining car park which is cobbled and uneven for those with limited mobility.
4) All area’s including the bedrooms where always well kept, tidy and clean.
5) The rooms are what you would expect from a pub with accommodation, they are a little on the small size, but clean and well kept. See the photo’s
6) Breakfast is excellent and the lovely (mature) waitress made the stay extra memorable for me, as she is the epitome of true kindness See photo’s of the breakfast
7) Check out, was straight forward and hassle free.
In summary the pub /hotel scores 4/5 for a good pub with nice foods & good accommodation.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank theresaheadinit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StAustellManagement, General Manager at Rashleigh Arms, responded to this review, 20 January 2014
Thank you for taking the time to pass on your comments/details regarding your visit to the Rashleigh Arms. The team and I work extremely hard to ensure that all our guests receive first class service at all times, so it is always nice to have great feedback on our pub. Jean our head housekeeper has worked here for 28 years and I know will be please to here your feedback, we look forward to seeing you again soon.
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Longfield
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 January 2014

Stayed here for two nights between Christmas and New Year (late booking special deal). Very warm welcome, we were showed to our rooms and everything explained to us. Our room was called 'Gig' very big room, modern and very clean and comfortable. Breakfast was served in the pub and was OK.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kentlady56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StAustellManagement, General Manager at Rashleigh Arms, responded to this review, 20 January 2014
Thank you for taking the time to pass on your comments regarding your visit to the Rashleigh Arms. The team and I work extremely hard to ensure that all our guests receive first class service at all times, so it is always nice to have great feedback on our pub. I will pass on your comments to our team, and we look forward to welcoming you back in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caddington
Level Contributor
485 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed 3 December 2013

We usewd to stay here when they only had 4 rooms which were OK but a bit faded as well as having to enjoy the music from the bar downstairs wheter you wanted to or not. Now with a good make over, new management and good food it is a good OK place to stay and to eat. A very popular place to eat to reservations at peak times is advisable. We eat on a Sunday lunch time in the bar as all the main restaurant tables were booked for a Christmas party and were not disappointed. Good friendly service, prompt service, excellent ales and beers and a sensible price. Next time I will book.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StAustellManagement, General Manager at Rashleigh Arms, responded to this review, 6 December 2013
Thank you for your review, we are so pleased that you enjoyed your stay! It is always pleasing to receive positive comments regarding the customer service, food and ale!(always the most important thing) I will pass on your positive comments to the team who are always glad to receive good feedback
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 26 November 2013

We weren't absolutely thrilled with this place but it wasn't bad either. We certainly had good service. The food was quite nice, but not excellent. I've only given it an average rating because there's no "good" rating and "very good" is too much - for me it was good.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank SusannahB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StAustellManagement, General Manager at Rashleigh Arms, responded to this review, 6 December 2013
Thank you for taking the time to pass on your comments regarding your visit to the Rashleigh Arms. The team and I work extremely hard to ensure that all our guests receive first class service at all times, so it is always nice to have great feedback on our pub. I will pass on your comments to our team, and we look forward to welcoming you back in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bodmin
1 review
Reviewed 14 November 2013 via mobile

visited again recently for a quick bite with friends in St Austell, and got to say I have never reviewed anything before but since the last time we went it has got much better, they have recently started a new menu and it was really tasty and the best presented and tasty burger I have ever eaten. We are going back again next week when I might try something else as well, service and staff were excellent too!

Stayed November 2013, travelled with friends
Helpful?
Thank Beccy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StAustellManagement, General Manager at Rashleigh Arms, responded to this review, 15 November 2013
Thank you for your review, we are so pleased that you enjoyed your meals! It is always pleasing to receive positive comments regarding the customer service and food. I will pass on your comments to our team who will be glad to hear that you like our new menu.
Thankyou
Rob
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rashleigh Arms

Property: Rashleigh Arms
Address: Charlestown Road, St Austell PL25 3NJ, England
Region: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #14 of 97 B&Bs / Inns in St Austell
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Rashleigh Arms 4*
Number of rooms: 8
Official Description (provided by the hotel):
The Rashleigh Arms was built in 1851 on the foundations of old clay cellars and was given its name after the creator of Charlestown Harbour, formerly West Polmear, Charles Rashleigh. It also boasts probably one of the only Grade II listed car parks in the country, basically the site of old coal storage yards, and is situated in a World Heritage Site. The Rashleigh is ideally positioned in central Cornwall and provides an excellent jump off point for lots of great attractions with the world famous Eden Project and The Lost Gardens of Heligan within five miles radius. We are also within sight of the historic Tall Ships and Charlestown harbour, a world heritage site and an attraction in itself. The Pub has moved with times and although over 150 years old boasts eight four star gold rated rooms, a public bar, popular with the locals that shows all live sport and has great bands every fortnight. Our lounge bar is fantastic for relaxing in with large leather sofas and armchairs with a touch of historic Charlestown. The restaurant is modern, open plan and serves locally sourced food from 12 - 9pm every day; and if the weather's good our patio and garden is the ideal place to spend a few hours or more! ... more   less 
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Also Known As:
Rashleigh Arms Hotel St Austell
Rashleigh Arms Cornwall/St Austell

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