I was one of the guests to this Inn for a friend wedding kept at Baldachin Inn on Sept27. On top of all other “small” inconveniences such as: dirty room, flies in room, a 11 inch TV?! in front of a small AC in window,…, I was shocked by the lack of hospitality from the site of the males personals that seamed unhappy of having to deal with a wedding and guests instead enjoying their "quiet" Saturday.
All those pale on the light of events that happened around 10:30 pm when I went to reception to complain that I was given a room where bad linen was not replaced from previous guests and had with me the pillow as a proof (bad small of seborrhea!!!). Once I presented the pillow to the manager on duty he got angry and threatening (I think was impair by the level of alcohol consumed) and start pushing my had into the pillow and screaming to the other personal to refund my credit card and though me out from his Inn. At my warning to be not be touched and asking for police to be called on on location, the females personal present to the incident grabbed the manager and keep him from continuing his aggression. Their sincere apologies, and on respect for my friend wedding event, I accepted to return to my room with the hostess and leave to deal with this conflict for later. Currently I am assessing with my layer the official complain for: threatening and physically pushing a customer, un lawful decision to have service refused, failure to comply with the hospitality rules and hygiene.
The female personals are working hard and longer hours, and the food was very good but under a manager that is abusive, violent, drank during the working hours I would not recommend anyone to take their chances.
Aept 28, 2008
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- Also Known As:
- Baldachin Hotel Merrickville
- Baldachin Inn Merrickville, Ontario, Canada