the front desk manager and her husband are lovely people,,,,,they make an effort to make things work for their guests,,,,,with that said ,,,,this place isn't worth the money they charge,,i was given a price of 160 for the weekend nights and 145 for the weekday nights,,when i questioned my bill i was told that wasn't the case and they charged me more,,,,i know it was,,i have everything written down ,,,the internet was not working the majority of the week i was there,,i understand things happen ,,but the staff was unwilling to bother the owner to see if the technician could come sooner or perhaps answer some questions by phone,,,,the relief manager,,lee,,said ,,i can't call them ,they pay my wages,,she was clearly unwilling to even attempt,to call,, finally after complaining the regular manager,,called and the internet apparently had been not working for a few days prior and they were aware of that ,,i spoke to other guests and they were told ,as i was,,it works very well on the lower floors,,,,this was frustrating as it happened every day ,,and the owners refused to see if the technician could come sooner,,,thats the story the guests got,,the hotel pool isn't how they describe it,,it is very noisy ,by the street and a tiny shallow pool although it is clean,this hotel is not worth more then 100 ,dollars a night,,they have to be reminded for shampoo and soap daily ,,they empty the trash ,and will clean toilet and make bed if you ask ,,,they refused to confirm my airline ticket for me,they said "you have a phone ,you can do it" i have never been told that at any place i have stayed especially when the internet has been not working,,,again,,
perhaps my expectations are a bit high for a "motel"but this place is not worth more then 100 .night,,there are many other nicer motels that are less costly and nicer,,ie the waves,,the hisbiscus,,,,i was a pia client about the internet ,,but other then linda and nigel ,the new trainee marianne is fine ,, the front desk help is not up to par, when you ask for service its fine,,housekeepers are sweet ,,i didnt mind the music from the rest next door,,i liked it but if you want quiet at night ,then it prob won't be to your liking,,,,the location and linda and nigel are the positives about this place,,except for misleading about price and computer,,,,room size is fine,,dvd library is good,laundry prices are fair,
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Ebookers, TripOnline SA and Agoda so you can book your Bay Beach Motel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.