I was very pleased with the excellent service offered by the booking manager. There was some initial confusion over the booking which could have cost me a considerable sum of money. Although I felt I was 'in the right' I expected to have to fight for a refund and perhaps look to other avenues to recoup my money.
Even though I was now not to stay, the booking manager organised for a full refund - a cheque sent to me in Victoria within 5 working days. I was surprised at the reasonable approach and have no hesitation in suggesting this business is worthy of trust -well done.
- Official Description (provided by the hotel):
- With its relaxed holiday atmosphere, modern facilities and stunning natural scenery, Discovery Parks - Byron Bay is an idyllic escape. Set amongst picturesque tropical gardens and lakes, and just 2km from the Byron Bay town centre, Discovery Parks - Byron Bay is a family friendly caravan park and offers a range of excellent accommodation. Accommodation options include self-contained cabins, ensuite sites and powered sites all located within a beautiful setting adjacent to Belongil Creek. Laze by the pool, enjoy the full size tennis court, or take a short walk to the nearby beaches. ... more less
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