The property is beautiful. We had a huge room, kitchenette with a full size fridge and a plunge pool. There was also a good BBQ on the deck. The bathroom, shower and tub were first class.
However, it seemed the service for such an expensive place was not up to par. We had to repeatedly ask for the BBQ to be cleaned. The milk for tea wasn't refreshed. Some of the front desk staff preferred to ignore us as we went past to get to the car. However, the lady that checked us in was awesome. Super friendly and helpful.
To give credit however, when we asked for something to be rectified, recovery was immediate and well done.
They also need to improve their internet connections. We had constant drops and could only get it in the suite and not on the deck.
Overall, the quality of the service did not fully match the high quality of the property.
- Official Description (provided by the hotel):
- Byron Bay's most private beachfront luxury accommodation. The best of Byron with light filled and spacious rooms, quality furniture and fittings. Two and three bedroom penthouse apartments with their own rooftop pool, Studio style rooms in a garden setting or Beachfront studios with their own private plunge pool and private front gates for direct beach access. A beautiful boutique hotel in the heart of Byron Bay. ... more less
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