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Beach Suites
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Reviews (201)
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All reviewsplunge poolthe penthousegarden suiteacross the roadmain beachmini bardoor openingstocked fridgeample towelssurf clubbyron bay cookiesown private entrancebyron hotelrestaurants shopsoutdoor deckperfect place to stayloved staying here
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Reviewed 27 December 2013

Beach Suites provided everything we wanted on a stop en route to Sydney from Brisbane. The suite was very well appointed and spacious and allowed us to relax in total comfort after a long drive. The shower rates as the best ever. The only comment I would make is there could be more information provided about what to do, where to go where to eat etc…. we are not local and had to ask for restaurant suggestions from local shops.

  • Stayed: December 2013, travelled as a couple
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2  Thank 186338Matilda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachSuites, Manager at Beach Suites, responded to this reviewResponded 29 December 2013

Dear 186338Matilda,
Thank you for taking the time to write about your recent stay - so pleased that we met your needs during your stopover.
With regard to local information, we have lots in the rooms in our facilities folder, two free local weekly newspapers in the rooms as well as a very knowledgeable staff available to assist you 24/7 - I'm sorry that you felt that this information wasn't available for you.
Good news about the shower though! Nothing worse that a shower with no pressure!
All the best
Helen Buckley
Manager

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Reviewed 23 December 2013

Situated across the road from the main Bryon Beach, 50 meters from the Byron Hotel and central to everything, what's not to like. Our room, ground floor was large and well appointed including small details like ice packs in the freezer, welcome Byron Bay Cookies and numerous large and plush bath towels. Comfy sun loungers on the front deck and reading chairs provided indoor and out seating away from the wind when required. Well worth the extra dollars during the high season to deliver great R n R.

Room Tip: Ground floor provides out door privacy with deck, but you cannot see the ocean view when seated inside. A higher floor will provide ocean view, but then you have to walk or take lift and have no outdoor area.
  • Stayed: December 2013, travelled as a couple
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Thank ann p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachSuites, Manager at Beach Suites, responded to this reviewResponded 29 December 2013

Dear Ann P
Thank you for taking time to write about your recent stay with us.
So pleased to hear you loved what we have to offer. In a continued effort to improve, you will find on your next stay that we are adding a tall outdoor table and a couple of stools so that even though you are on the ground floor and due to the need for privacy, you can't see the ocean - you will be able to sit and enjoy late afternoon drinks, gazing over the water.
Look forward to welcoming you back soon
Warm regards
Helen Buckley
Manager

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Reviewed 7 December 2013

The property is beautiful. We had a huge room, kitchenette with a full size fridge and a plunge pool. There was also a good BBQ on the deck. The bathroom, shower and tub were first class.

However, it seemed the service for such an expensive place was not up to par. We had to repeatedly ask for the BBQ to be cleaned. The milk for tea wasn't refreshed. Some of the front desk staff preferred to ignore us as we went past to get to the car. However, the lady that checked us in was awesome. Super friendly and helpful.

To give credit however, when we asked for something to be rectified, recovery was immediate and well done.

They also need to improve their internet connections. We had constant drops and could only get it in the suite and not on the deck.

Overall, the quality of the service did not fully match the high quality of the property.

  • Stayed: December 2013, travelled as a couple
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1  Thank Daniel19732013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachSuites, Manager at Beach Suites, responded to this reviewResponded 15 December 2013

Dear Daniel19732013,
I am so disappointed to hear that you were not happy with the service - it seems that you were entitled to feel this way if the things you asked for weren't done for you.
I have taken these items directly back to staff as this is NOT the way that they are instructed to carry out their roles and certainly not in keeping with the standard and service that they always consistently give.
Thank you for your feedback and please be assured that this is completely out of character and has been addressed.
Kind regards
Helen Buckley
Manager

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Reviewed 6 December 2013

My husband and I stayed for 4 nights in May 2013 for our 10 year wedding anniversary (very delayed review). For us it was worth the splurge to be assured that we would be well taken care of.
We stayed in a beachfront room with plunge pool which was very nice and so well appointed. On check in we had a requirement with our vehicle which was dealt with very helpfully as the staff went out of their way to accommodate our needs, after that we didn't need to return to reception or even call them our whole stay, we really did seem to have every thing we needed. From the large fridge (which was good because I bought an assortment of goodies from the farmers market when we arrived on Thursday morning), and even freezer with ice maker and great mini bar selection. There were umbrellas and Austar/foxtel(?) for when it's wet and a BBQ, pool lounges, plunge pool and beach directly across the road for when it's dry.
The room servicing was clean, efficient and unobtrusive, the bathroom was lovely and the kitchenette functional.
We absolutely loved the stacker doors out to the patio which open the whole width of the room making it an indoor/outdoor open plan kind of space. And having the pool lights on at night made it a lovely private haven.
Location wise we loved it as we didn't use our car at all, walking distance to everything and right across the road from the beach, also in the type of room we stayed in we had direct access out to the street from a secure gate off our patio. We went to a great French Restaurant for our Anniversary dinner (The Petit Snail-you need to book).
There is a lovely beach view from the room but you can only see it when you are standing up. I know this is necessary for privacy. I know the room already has plenty of furniture but I think some sort of lean-to bar table and stool would be great for sitting a bit higher up on the patio to see the view if desired. Other feedback-for some reason I didn't like the bed spread pattern, not a big deal, just putting it out there.
On our last night our kids joined us and were in absolute heaven with the novelty of all the room amenities and it was great having them there.
Byron is a very expensive place to stay, you even pay big $$ for very basic accommodation, so you are bound to have to pay a lot to stay in 5 star. If you want a stay with very little to complain about (ie disliking the bed spread pattern), a well appointed, clean room with heaps of extras in a great location and you are able and/or happy to pay for it then I would definitely recommend the Beach Suites.

  • Stayed: May 2013, travelled as a couple
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2  Thank Jacqueline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachSuites, Manager at Beach Suites, responded to this reviewResponded 15 December 2013

Dear Jacqueline B
Thank you for taking the time to write about your recent stay with us.
Your review was amazing and we are very proud and grateful. We have taken on board your notes about a dry bar and stools to enjoy the view from the deck. We had search for these previously but hadn't found anything to tie in with our existing items. So after reading your review I searched again and this time we have had success! This will be implemented in the new year.
So thank you again and we look forward to welcoming you back to Beach Suites in the future.
Warm regards
Helen Buckley
Manager

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Reviewed 18 November 2013

The Beach Suites are ideally located in Byron - right across the road from the beach and a short walk to all the shops/cafes and restaurants around Byron.
When we booked the only accommodation available was the Garden Suite so while it didn't have the lovely ocean view that the front facing rooms have, it was extremely spacious and comfortable.
I would stay at the Beach Suites again as it really has a prime location & everything you need for a comfortable stay.

  • Stayed: November 2013, travelled with friends
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Thank Travelbug070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachSuites, Manager at Beach Suites, responded to this reviewResponded 20 November 2013

Dear Travelbug070,
Thank you for writing about your recent stay with Beach Suites. SO pleased that you found our Garden Suites so good for your stay - the Beachfront Studios are extremely popular and in the summer months can be booked out for many weeks/months in advance.
Our location is amazing and we love that people can have everything they need to enjoy the Byron Bay experience, right at their finger tips.
We look forward to welcoming you back soon
Warm regards
Helen Buckley
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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