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“Horrible experience”
Review of Beach Suites

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Beach Suites
Ranked #6 of 34 Hotels in Byron Bay
Certificate of Excellence
Reviewed 8 February 2014

we received a room that was intolerably noisy secondary to a party next door. The management seemed totally unconcerned and we had trouble sleeping secondary to the noise. I would not recommend anyone staying at this property. The road noise was also difficult to tolerate. Even though the room was clean it was overpriced.

Room Tip: don't stay there
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  • Stayed: February 2014, travelled with family
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4  Thank Larry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachSuites, Manager at Beach Suites, responded to this reviewResponded 12 February 2014

Dear Larry P,
It is disappointing to read a review such as this when we have consistently been held in high regard for our product and our service.
To my dismay, the party you refer to was a hens night of which we had no prior knowledge.
The issue that caused the disturbance was apparently when a stripper arrived and the noise was, we agree, intolerable.
Efforts were most definitely made to disperse and quell the noise however difficulties were experienced in getting in contact with the guests as they would not respond to the receptionists contacts. I was contacted at this point and issued further instructions to take things to the next level. To this end another staff member was bought in off duty to disperse the occupants as the young female receptionist was not comfortable in entering the room by herself and was also intimidated by the anger that was being expressed toward her. I do not expect staff to put themselves in this situation without assistance.
The total time frame of this disturbance was 30 minutes - from 8:30pm to 9pm.
Though I completely understand that you are disappointed in your stay, the situation was handled as best as was possible whilst taking into account all circumstances.
Kind regards
Helen Buckley
Manager

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132 - 138 of 194 reviews

Reviewed 2 February 2014

We had three nights in a studio with plunge pool. Great space to come back to after a day at the beach or shops. Studio was a good size, especially as the doors all slide back into wall cavity and opens the whole room up to the patio. Bathroom was generous too. I agree, great shower. Really convenient location to shops and restaurants. Will definitely book again!

  • Stayed: January 2014, travelled as a couple
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Thank girlfriendSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachSuites, Manager at Beach Suites, responded to this reviewResponded 5 February 2014

Dear girlfriendSydney,
Thank you so much for taking the time to write about your stay with Beach Suites.
Its so great that you found the studio so comfortable and suitable to your needs for a relaxing stay.
A great place, in a fabulous location. We really look forward to welcoming you back soon.
Warm regards
Helen Buckley
Manager

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Reviewed 16 January 2014 via mobile

We stayed at the beach suites for two nights. We were across the road from the beach and a stroll to the shops. The room was spacious and some of the features are outstanding - like the shower. However I did not feel the room was uniformly of a standard to match the price that was being charged. I would look around next time for the amount of money we spent.

Stayed: January 2014
1  Thank Sof2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachSuites, Manager at Beach Suites, responded to this reviewResponded 22 January 2014

Dear Sof2014,
Thank you for taking the time to write about your stay with us at Beach Suites and so please to hear that you found aspects of your stay outstanding.
Its disappointing to hear that you weren't satisfied with the price/standard mix and that you wold look elsewhere. We also endeavour to improve and take on board guest comments so if there are specific aspects that we can improve on we would take them on board.
Warm regards
Helen Buckley
Manager

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Reviewed 14 January 2014

My son and I had an awesome stay at Beach Suites which featured a quiet spacious set of rooms (we had the garden suite) and it came very well "appointed," especially the contents of the refrigerator! The location is outstanding as the beach is right across the street and you're close by to everything. Helen Buckley, the Manager was especially helpful over the phone even before we got there and she and her staff supplied us with plenty of good tips on where to dine and they did an outstanding job with their selections once we arrived. Overall, this was a fantastic property where we felt totally relaxed and the setting was a comfortable one as it has only a few rooms and all are top-shelf. Parking is inside the building and easy to access, so although parking is at a premium in Byron Bay, no worries if you're staying here as you walk it all once you get here. A hike to the lighthouse is recommended and so is the short drive over to pristine Tallow Beach, frequented by few and a total knock-out! Hiking to the lighthouse gives one great views of Tallow if you take the trail that runs through the woods on the right side of the road going up, (yes, you could drive it, but you'll see much more walking there).

Room Tip: The garden suite has two bedrooms if that helps the party traveling and it is quiet with a great out...
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  • Stayed: November 2013, travelled with family
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1  Thank MontanaGuy27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachSuites, Manager at Beach Suites, responded to this reviewResponded 22 January 2014

Dear MontanaGuy27,
Thank you so much for taking the time to write about your Beach Suites visit. So pleased to hear your assessment!
You certainly write a great review that I'm sure will be great help to others looking to enhance their Byron experience.
Lovely to have had you stay with us and we look forward to welcoming you back again soon!
Warm regards
Helen Buckley
Manager

PS - so glad I was of help to you!

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Reviewed 27 December 2013

Beach Suites provided everything we wanted on a stop en route to Sydney from Brisbane. The suite was very well appointed and spacious and allowed us to relax in total comfort after a long drive. The shower rates as the best ever. The only comment I would make is there could be more information provided about what to do, where to go where to eat etc…. we are not local and had to ask for restaurant suggestions from local shops.

  • Stayed: December 2013, travelled as a couple
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2  Thank 186338Matilda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachSuites, Manager at Beach Suites, responded to this reviewResponded 29 December 2013

Dear 186338Matilda,
Thank you for taking the time to write about your recent stay - so pleased that we met your needs during your stopover.
With regard to local information, we have lots in the rooms in our facilities folder, two free local weekly newspapers in the rooms as well as a very knowledgeable staff available to assist you 24/7 - I'm sorry that you felt that this information wasn't available for you.
Good news about the shower though! Nothing worse that a shower with no pressure!
All the best
Helen Buckley
Manager

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Reviewed 23 December 2013

Situated across the road from the main Bryon Beach, 50 meters from the Byron Hotel and central to everything, what's not to like. Our room, ground floor was large and well appointed including small details like ice packs in the freezer, welcome Byron Bay Cookies and numerous large and plush bath towels. Comfy sun loungers on the front deck and reading chairs provided indoor and out seating away from the wind when required. Well worth the extra dollars during the high season to deliver great R n R.

Room Tip: Ground floor provides out door privacy with deck, but you cannot see the ocean view when seated insi...
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  • Stayed: December 2013, travelled as a couple
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Thank ann p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachSuites, Manager at Beach Suites, responded to this reviewResponded 29 December 2013

Dear Ann P
Thank you for taking time to write about your recent stay with us.
So pleased to hear you loved what we have to offer. In a continued effort to improve, you will find on your next stay that we are adding a tall outdoor table and a couple of stools so that even though you are on the ground floor and due to the need for privacy, you can't see the ocean - you will be able to sit and enjoy late afternoon drinks, gazing over the water.
Look forward to welcoming you back soon
Warm regards
Helen Buckley
Manager

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Reviewed 7 December 2013

The property is beautiful. We had a huge room, kitchenette with a full size fridge and a plunge pool. There was also a good BBQ on the deck. The bathroom, shower and tub were first class.

However, it seemed the service for such an expensive place was not up to par. We had to repeatedly ask for the BBQ to be cleaned. The milk for tea wasn't refreshed. Some of the front desk staff preferred to ignore us as we went past to get to the car. However, the lady that checked us in was awesome. Super friendly and helpful.

To give credit however, when we asked for something to be rectified, recovery was immediate and well done.

They also need to improve their internet connections. We had constant drops and could only get it in the suite and not on the deck.

Overall, the quality of the service did not fully match the high quality of the property.

  • Stayed: December 2013, travelled as a couple
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1  Thank Daniel19732013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachSuites, Manager at Beach Suites, responded to this reviewResponded 15 December 2013

Dear Daniel19732013,
I am so disappointed to hear that you were not happy with the service - it seems that you were entitled to feel this way if the things you asked for weren't done for you.
I have taken these items directly back to staff as this is NOT the way that they are instructed to carry out their roles and certainly not in keeping with the standard and service that they always consistently give.
Thank you for your feedback and please be assured that this is completely out of character and has been addressed.
Kind regards
Helen Buckley
Manager

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Additional Information about Beach Suites

Address: 20 Bay St, Byron Bay, New South Wales 2481, Australia
Region: Australia > New South Wales > Byron Shire > Byron Bay
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #6 of 34 Hotels in Byron Bay
Price Range: £236 - £487 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Beach Suites 4.5*
Number of rooms: 14
Official Description (provided by the hotel):
Byron Bay's most private beachfront luxury accommodation. The best of Byron with light filled and spacious rooms, quality furniture and fittings. Two and three bedroom penthouse apartments with their own rooftop pool, Studio style rooms in a garden setting or Beachfront studios with their own private plunge pool and private front gates for direct beach access. A beautiful boutique hotel in the heart of Byron Bay. ... more   less 
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