We booked our accommodation at East on Byron and paid $3,010.00 for 7 nights. On checking in we were asked to sign an Agreement form acknowledging the accommodation rate and replacement costs for lost keys and breakages etc. Attached to this form was an email with the Expedia booking details and quoting a rate for 7 nights at $2,257.50 a difference of $752.50 to what we actually paid. The friendly staff member explained to us that there are 3 different rates, one for 2 nights one for 4 nights and one for 7 nights and the rates reduce the longer you stay. This is logical because the room was only serviced once during the stay.The staff member felt that it was grossly unfair that we were paying a rate that was 30% above the going rate and offered to take the matter up with his Manager.We immediately verified the lower rate on the East on Byron website. We also immediately took the matter up with Expedia who assured me that they would look into the matter of the difference. As you can imagine it is a sickening feeling knowing that someone was making a windfall profit at your expence. The request for a refund was rejected by the Manager at East on Byron. In a telphone conversation she stated we had been given the incorrect rate by her staff (by now 3 staff members had quoted the lower rate). She went onto say that Expedia charge commissions from between 10 and 25% and that it was Expedia who had overcharged us, not withstanding the fact that the difference was in fact 30%. The Manager was very aggressive and took the fact that I was going to tell our story on Trip Advisor as a threat not a right. We continued to deal with Expedia on the matter and our case was finally rejected. Expedia promise a lot and deliver very little. Promised return calls never happen and you keep getting passed around having to retell your story many times. I have a copy of the transaction of the booking between Expedia and East on Byron that clearly shows the rate charged being the lower rate. Between East on Byron and Expedia I don't know who ripped us off but the whole episode is a blight on the tourism industry.
- Official Description (provided by the hotel):
- Nestled amongst the peaceful settings of Belongil Beach, East on Byron is the new style of holidaying in Byron Bay. It is positioned directly opposite the beach and is just a short 15-minute stroll to the town centre. Two acres of naturally landscaped gardens frame a billabong pool. Stunningly appointed and generous in size, these 2 and 3 bedroom villas are set in the most secluded of settings. Perfect for families, groups and couples looking for a relaxed beach vacation. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, TripOnline SA, HotelsClick, Evoline ltd and Cancelon so you can book your East on Byron reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- East On Byron Hotel Byron Bay
- East On Byron Bay