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“Very disappointed - we can't review it because they wouldn't let us stay!”
Review of Ruskin House

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Ruskin House
Ranked #12 of 35 Byron Bay B&B and Inns
Reviewed 20 September 2009

When we arrived at Ruskin House we were shown into the reception area, only to be told that the plumbing had gone in our room and that they couldn't accommodate us. They placated us with the fact that they had taken the liberty of booking us into a guesthouse up the road. They hadn't rung to give us any forwarning, but the owner of the house assured us that the replacement accommdation was 4.5 star so we thought what was the point of arguing. The owner then went on to say how nice we were being about it all, and that some of their other guests aren't so nice (do they have the plumbing go regularly??).

We were very disappointed with their service, as we had booked this guest house for a number of reasons, including wi-fi in the rooms and having our own personal entry way etc, none of which the replacement accommodation had (although they were very friendly). I have a funny feeling we were palmed off as we had only booked for one night, and they possibly had taken a booking for a longer stay or another booking who was paying a higher rate (we booked off WOTIF). If they don't want to book one night stays - why do they sell them?

Would we go back - No. Their service was lacking - a simple phone call would have solved a lot of problems.

  • Stayed: August 2009, travelled as a couple
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Thank Adventureville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (148)
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142 - 148 of 148 reviews

Reviewed 11 September 2009

Tv remote didn't work, airconditioning didn't work, the bathroom had dead insects on the floor and the traffic noise made it difficult to sleep. Rooms look nothing like the pictures either, smaller than your standard hotel room. No fresh towels supplied either.

  • Stayed: September 2009, travelled on business
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1  Thank destinoDestino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GavinLucie, New Owners at Ruskin House, responded to this reviewResponded 28 December 2009

A general response covering our new ownership of Ruskin House. This B&B was built by my parents in 1996 and it was leased out for the last 5 years. A new leaf has been turned in terms of attention to detail, facilities, service and customer satisfaction with my lovely wife Lucie, and I, Gavin returning to Australia to run the premises. All A/C units work efficiently and quietly, there's new 32" LCD TV's in all the rooms and you now have a wonderful chef (ahem, me) preparing beautiful breakfasts for you upon request.
Prices are always sold as a bed only rate unless specified. We've had nothing but satisified customers since taking over here Dec 4, 2009, so we encourage you to look forward with us to an enjoyable stay in Byron Bay. Thank you.

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Reviewed 16 August 2009

The best thing this place has going for it is the location. It's over priced, which still did not include the breakfast, the spa bath was mediocre in size and the owners were hardly friendly. It seem to me that they felt more put out by us staying there then anything.

  • Stayed: August 2009, travelled as a couple
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Thank travelingstu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2008

Great location - close to shops.

Clean and nice. Pillows were actually decent. In room spa was great.

Hot water took a while to come through the tap but other than that - we had a wonderful time.

  • Stayed: July 2008, travelled as a couple
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Thank kriskimf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2016
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  • Stayed: May 2016, travelled as a couple
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Thank Cara3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014 via mobile
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Stayed: August 2014
Thank lucastabia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2013
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  • Stayed: November 2012, travelled as a couple
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Thank Verena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ruskin House

Address: 131 Jonson St, Byron Bay, New South Wales 2481, Australia
Region: Australia > New South Wales > Byron Shire > Byron Bay
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #12 of 35 B&Bs / Inns in Byron Bay
Price Range: £87 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ruskin House 4*
Number of rooms: 5
Official Description (provided by the hotel):
Ruskin House is a quaint 4 star Bed & Breakfast which has many features designed to ensure guests' comfort and privacy. Each of the guest bedrooms has private ensuite, some with spa baths, reverse cycle air conditioning, remote LCD TV, DVD players, direct dial phones, fridge, tea and coffee facilities and rooms are serviced daily. ... more   less 
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Also Known As:
Ruskin House Hotel Byron Bay

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