When we arrived at Ruskin House we were shown into the reception area, only to be told that the plumbing had gone in our room and that they couldn't accommodate us. They placated us with the fact that they had taken the liberty of booking us into a guesthouse up the road. They hadn't rung to give us any forwarning, but the owner of the house assured us that the replacement accommdation was 4.5 star so we thought what was the point of arguing. The owner then went on to say how nice we were being about it all, and that some of their other guests aren't so nice (do they have the plumbing go regularly??).
We were very disappointed with their service, as we had booked this guest house for a number of reasons, including wi-fi in the rooms and having our own personal entry way etc, none of which the replacement accommodation had (although they were very friendly). I have a funny feeling we were palmed off as we had only booked for one night, and they possibly had taken a booking for a longer stay or another booking who was paying a higher rate (we booked off WOTIF). If they don't want to book one night stays - why do they sell them?
Would we go back - No. Their service was lacking - a simple phone call would have solved a lot of problems.
- Official Description (provided by the hotel):
- Ruskin House is a quaint 4 star Bed & Breakfast which has many features designed to ensure guests' comfort and privacy. Each of the guest bedrooms has private ensuite, some with spa baths, reverse cycle air conditioning, remote LCD TV, DVD players, direct dial phones, fridge, tea and coffee facilities and rooms are serviced daily. ... more less
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- Also Known As:
- Ruskin House Hotel Byron Bay