Overall good for daytime beers and a view but I wouldn't call it a restaurant, or cocktail bar... Unless by cocktail you are referring to the process of ordering a drink, and then waiting. In that case they are excellent.
Our servers over 3 visits have been nice, though clearly don't want to be there and are not passionate. From reading the defensive and dismissive management replies to the bad reviews on here, It's certain that the poor management and work atmosphere are the problem. Staff turnovers have always been an issue at balcony, and that is causing the majority of the poor service / communication reviews.
In 12 months the problems at balcony have not been addressed. We would like to see them thrive and will continue to go back for a snack, but our patience is not going to last forever. Listen to your bad reviews, they are not making this stuff up!
Nothing change if nothing changes.
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