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“Very happy”
4 of 5 bubbles Review of The Grand Motel

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The Grand Motel
Ranked #1 of 10 Hotels in Griffith
A TripAdvisor Member
“Very happy”
Reviewed 16 April 2014

My first stay at the Grand, I wish I had found this motel before as I've stayed in 5 other motels in Griffith over the last 4 years. I was greeted by Tara who was very friendly and helpful, the motel is very clean as was my room which was quite large compared to other motels in Griffith. Happy with no stock in mini bar and my only disappointment was the pool. La Sarla (best Italian restaurant in Griffith) is just across the road - enjoy and I will be back.

Room Tip: Very quite, you will get a good night sleep....
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara_and_Megan, Manager at The Grand Motel, responded to this review, 20 May 2014
Thank you so much for your wonderful review.
We are pleased to hear you enjoyed your stay in our comfortable and clean rooms. We are fortunate that we are conveniently located across the road from the lovely La Scala restaurant that all our guests love to dine out at. We appreciate your comments about our friendly customer service.
It is also great to know you will be staying with us again, we look forward to welcoming you back to The Grand.
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227 reviews from our community

Traveller rating
    62
    66
    53
    22
    24
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54
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5
85
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • German first
  • Any
English first
Wagga Wagga, Australia
Level Contributor
4 reviews
Reviewed 15 April 2014

I have just stayed at the Grand and found the hotel to be one of cleanest places I have ever stayed. The room was unusual as it had no window but had a funky sky light. It was great to look up at the sky at night and in the morning. If you like a window you should request a room to the street but they may be noisier. This room was very quiet and had very basic facilities but everything functioned and it was all you need. The pilllows are very soft so be aware. The staff were friendly and efficient and the resident foyer pussy cat was beautiful.

Room Tip: If you need a window, request a street room.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara_and_Megan, Manager at The Grand Motel, responded to this review, 20 May 2014
Thank you so much for your positive feedback.
We are so pleased you enjoyed your stay in our comfortable and quiet skylight rooms. It is great to hear your comments on the cleanliness of our rooms. We will be sure to pass your comments onto our housekeeping staff.
We look forward to your next visit.
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Highfields, Australia
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 April 2014 via mobile

We stayed at the Grand in a room that had a separate bedroom in addition to the main room. We were impressed by the spaciousness of the suite, it's cleanliness and furnishings. Very up to date bathroom and beds. Very comfortable nights sleep. Good, quiet air con as well as fans on the high ceilings. Central location in main street, close to restaurants, undercover parking and very friendly service. Will return.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Glen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara_and_Megan, Manager at The Grand Motel, responded to this review, 20 May 2014
Thank you for your review and choosing to stay with us.
We are delighted you enjoyed your stay in our 2 room suites. Your feedback about our well appointed, comfortable and spacious rooms is greatly appreciated.
We look forward to seeing you again soon.
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Sydney, Australia
Level Contributor
165 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 4 April 2014

My colleague and I stayed here for 1 night in late March and both of us weren't very impressed with the hotel. When we arrived we thought it looked really nice and it was obvious that it had undergone a makeover, albeit on a budget. When I got into my room, I found the basin in the bathroom filled with some sort of dust/dirt and it was obvious that it hadn't been cleaned in quite some time. Also, the silver bin was disgusting and covered in some sort of dust/oil. When I got into bed, it was so drooped in the middle that I barely got a decent nights sleep. The next morning my colleague told me that he had found blood on one of his pillows. I doubt we will be staying here again.

On a side note, its location is quite good and a great pub with bistro 3 minutes walk away.

Room Tip: Provided rooms are CLEAN, great location.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank machaltcrz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara_and_Megan, General Manager at The Grand Motel, responded to this review, 9 April 2014
Thank you for your review. We would have happily attended to your concerns if given the opportunity and time to fix them. As we are only aware of the issues until now we did not have the chance to fix them, we have 42 rooms on site, and we would of happily moved you to another room. Your concerns are being addressed, as we are always aiming to improve our services where possible.
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Travellers are raving about these Griffith hotels

Brisbane, Australia
1 review
Reviewed 25 March 2014 via mobile

I stayed at the Grand Motel in June 2013 for a birthday surprise. We arrived around 5am in the morning after driving all night and were greeted by a friendly and welcoming owner and allowed into our welcoming (and warm!) rooms. They provided great suggestions for activities and they had convenient charge back agreements with several local businesses (including ones with gluten free options for our celiac friend - so convenient!). It was a fantastic stay and I highly recommend the Grand Motel to anyone visiting Griffith.

Stayed June 2013, travelled with friends
Helpful?
Thank bbbeckyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara_and_Megan, Manager at The Grand Motel, responded to this review, 20 May 2014
Many thanks for your review. We are pleased to hear you enjoyed your stay with us, and also enjoyed all that Griffith has to offer. Your feedback about our great service is appreciated as we are always striving to make every guests stay a pleasant experience. We look forward to your next visit.
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 February 2014 via mobile

My partner and I stayed here for one night, we got a spa room. The room was clean and largely spaced. The receptionist was lovely and let's you know all you need, having the air conditioner on cool before we got into the room on a hot day was a nice touch.

The restaurant was closed so look for food options before you book. But it's conveniently located on the Main Street so you don't have to look too far.

From previous reviews ask for a room with a window.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank TravellingAus N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara_and_Megan, Manager at The Grand Motel, responded to this review, 27 February 2014
So pleased you had a great stay with us.
We are pleased you enjoyed our convenient location and comfortable rooms. Thanks for sharing your positive experience and hope you stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 February 2014

We have been to Griffith before and stayed at some very nice motels. This time we decided to stay in a more central location and chose the Grand Motel because of this and because of it's description ( on Google ) and the fact that it had a 4* rating. The only Grand thing is the name..... it is quite simply SHOCKING. Before I continue I must stress that Megan the Manager was fantastic and struggling against all odds and I hope she finds a better employer soon. We travelled with 2 friends in their car and were pleased that the parking was shown as secure.....this proved to be not the case as on the morning of our departure we found that the carpark had been broken into and all the cars vandalised. Those clients who had left items in their car found everything stolen as well as windows smashed and in one case petrol was poured in to the interior of the car . Even more alarming in this "secure"carpark was the fact that the lift up into the motel was NOT SECURE !!!!! Thus intruders could easily access the rooms. As a result of the breakin we had to leave the car in Griffith with a repairer until the neccessary window could be obtained and hire a rental car to return to Sydney.
The advertised in house restaurant was closed and had been for 12 months and no breakfast was available except for a $12 pack containing cereal, juice, long life milk and a small carton of fruit salad.
Our room/cell was appalling..............no window. Instead there was an overhead skylight that had a metal shutter over it which was in no way effective against the bright sun. The aircondioner struggled. To close the shutter we had to ask Megan to come to the room and she brought with her a long metal rod with a hook on the end of it. After a bit of a struggle she closed the shutter but there was still a lot of light coming through.
The bed linen was very substandard......sheets old and rough with a high amount of polyester and the pillows were old and lumpy. We did not use the spa pool or the gym after we had inspected it.
It would appear that the owners ( who were in Europe on holidays and not due back for another 3 weeks) could not care less. How they scored a 4* is beyond me.

Room Tip: There are no good rooms.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DidiAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tara_and_Megan, Manager at The Grand Motel, responded to this review, 12 March 2014
Thank you for your review. We sincerely apologize that your stay was not an enjoyable one. This was a very unfortunate event for our guests at the time and our motel. The safety of our guests is of top priority and we are looking at all preventative measures to ensure this incident won’t happen again.
The other issues of your concern are noted. In reference to our sky lighted rooms we do our best to notify all of our incoming guests of this room type and the alternative options available to them. We have two great cafes open nice and early and are located within 2 minutes walk that guests can charge back breakfast to their rooms, furthermore we are conveniently surrounded by a number of great eateries for dinner that also offer the chargeback option.
We would like to emphasize that the owners and staff of The Grand Motel do care about the level of service they offer and they are committed to providing a safe, comfortable and enjoyable experience to all guests. We thank you for your feedback, and all areas of concern are being addressed and dealt with.
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Additional Information about The Grand Motel

Property: The Grand Motel
Address: 454 Banna Ave, Griffith, New South Wales 2680, Australia
Phone Number:
Region: Australia > New South Wales > Griffith
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Griffith
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Grand Motel 4*
Number of rooms: 42
Official Description (provided by the hotel):
The Grand Motel is one of Griffith's leading 4 star motels, which is under a new management since Aug 2016. The Grand is a popular choice for travellers and business guests alike with its quiet main street location. Guests can enjoy free access to the motel's spa-pool, sauna, gym, and guest laundry. Secure undercover parking is also available with lift access to reception, parking, and accommodation levels. All rooms have tea and coffee making facilities, toasters, Foxtel channels, a hairdryer, reverse cycle air-conditioning, Free Wifi and unlimited broadband internet access. ... more   less 
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