Stayed here for our one year wedding anniversary on a scoopons deal.
We had mixed feelings for this property in the way it met our needs.
The room was large and quite clean, and had a good spa bath in the room. Very large balcony area, however due to rain all weekend we couldn't utilise it as it was not under cover. The property is very close to the beach and in a reasonable location. King bed was nice and comfortable and room was quite clean.
Our room ( 104) was directly above the pub beer garden, so very noisy in the afternoon right up until 9:30pm. If you are intending on having an afternoon sleep or are with small children this is a nightmare. Need to point out credit though as the noise did stop at the 9:30pm mark curfew and we were not bothered after that. Would be a great venue for party goers who want to 'can on' downstairs, but for a romantic retreat the noise downstairs is intrusive.
The scoopon program could be enhanced by the Ocean side by pointing out to the guest the 'extras' eg: champagne, chocolate, discount on food and drinks, bike hire, discount on ferry tickets etc. Though this was in the scoopon fine print, it is always good to receive coupons or tokens for these, or at least some information. We received zero information from the staff on check in and check out. The only interaction we had was being given the key, absolutely nothing else! The guest service could definitely be improved as it was very lacking. Due to this we were left to negotiate restaurant functionality and opening times and services. We were told by the downstairs restaurant that a pizza could not be delivered to the room and we had to come and get it.
It is a 3 star motel and that needs to be put into consideration. For a three star motel it was quite satisfactory. This was seen by the 15 pieces of toilet paper that was left on the roll on arrival ( just give us a fresh new one please!), the need to take own trash out of room and the stipulation that the rooms and towels would only be serviced every three days.
Potentially a good budget trip for people, however the noise from downstairs and the lack on service was a concern.
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- Also Known As:
- Oceanside Hawks Nest Hotel Hawks Nest