We booked a "2 bedroom self contained apartment" for three nights. It was the worst holiday of our lives. Please dont waste your money staying there and read the following, keeping in mind that MY HUSBAND AND I MANAGE A MOTEL so we know a thing or two about the levels of service and legalities involved.
We were not told upon booking or check in that our rooms would not be serviced as claimed on the website. Ther only way we found this out was to study the fine print on an in-room information sheet.
The reception, pool, restaurant and location were ok, even though the spa was out of order for the first 3 days, but thats where it ends and the real horror awaits inside the rooms.
The stove top was covered in crusty residue which I can only guess was from the occupants before us. The small dryer in the room was broken. The 2 small lounges in the living room were so dirty and smelly that an only-slightly-less-dirty blanket was thrown over the lounges to hide it. The outdoor setting in the tiny courtyard was in disrepair. The tiny bathroom was about the size or a w/c and the tiles were covered in mildue.
The state of the accommodation was overall very poor. But even more disturbing was the amount of rubbish (old take waway menus, reciepts) throughout the room as well as the fact that the drawers for our clothing in both rooms were full of dirty old books and boardgames and broken childrens toys. We had to remove all of these items in order to pack away our clothing into the drawers and waredrobes.
On the first night, we were exposed to an hour long voilent scene just outside our room. It appears on of the restaurant staff had smashed a bottle and was threatening the other staff with it. The whole Motel could hear it. To our horror the police were not called and about 20 minutes later we were having a cigarette in the back courtyard when the guy walked pat out room and to the phonebox where he proceeded to scream abuse at the person on the other line of the pohone about how he was going to kill somebody. we hid inside our room for the rest of the night. No police seemed to show up.
The inroom phone is for incoming calls only, only reception or room - to - room calls can be made on the phone but after hours, the reception phone is not manned and a mobile ph number is listed for "after Hours Emergencies Only", which would have been nice if we were able to call it but due to no mobile reception at the motel and no outgoing phone line we were left to stress about the disturbance.
A small sign in the kitchen stated that plates / cups / cutlery were provided and the cleaning of these were the responsibility of the guest during their stay (ie so to say dont be lazy clean them yourself and dont contact reception or housekeeping for clean replacements) which is just fine. Or so I thought.
3 hours after we checked out I got a call from the Motel telling me I had left a set of contact lenses in the room ( NONE OF US HAVE CONTACT LENSES, THEY WERE ALREADY IN THE ROOM ALONG WITH ALL THE OTHER LEFTOVER JUNK) and I was going to be charges an additional $50.00 cleaning fee due to the state of the room.
Now that would be fine if the room had not been left in an acceptable state. We stacked the dishwasher full and turned it on, we had the used towels left sitting in the wash tub. We wiped down the benches, dining table and coffee table. All the Blinds were shut, doors locked. This Motel told us this was unaccptable. As a motel manager I know how dirty the average guest leaves their room, and we left our room in an above average standard. It seems the motel wanted us to vaccumme the floor, strip & re-make the beds, repack the kitchen cupboards in order for their filfthy room to be considered acceptable.
So in closing if you want to stay in a fifthy room full of past occupants / owners junk, have no service of any kind and risk unauthorised charges being made to your card, by all means stay at Oceanside Hawks Nest, because we sure as h*ll wont be again.
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- Also Known As:
- Oceanside Hawks Nest Hotel Hawks Nest