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Terralong Terrace Apartments
Ranked #1 of 11 Speciality Lodging in Kiama
Certificate of Excellence
Reviewed 23 January 2013

We had a great stay at Terralong Apartments. The apartment was clean, tidy and spacious with good amenities. The pool was great and the Manager Candy was very attentive and helpful with everything. The location is fab and all the yummy restaurants are within walking distance which is great. the only thing I would suggest to improve would be to update some of the furniture and perhaps install ceiling fans in the bedrooms rather than wall mounted fans.

  • Stayed: January 2013, travelled with family
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Thank Frannie2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
terralong, General Manager at Terralong Terrace Apartments, responded to this reviewResponded 25 January 2013

Dear Frannie2013

Thank you for taking the time to post your review of our apartments. We are very pleased that you had a comfortable stay and that your family enjoyed our space, amenities and central location.

Re the furniture, we are in the process of gradually updating our furniture so hopefully by the time you visit us again, this process should be either completed or well under way. As I am sure family visitors will understand, we need to choose our furniture very carefully in terms of quality, durability and suitability for young children. Some of the more modern furniture items (glass and chrome for example with sharp corners) are not appropriate for a family friendly complex such as ours so we have been hesitant about replacing our solid rounded timber items before finding equally durable modern equivalents.

Re the fans, however, there are some ceiling access problems for the lower level apartments which make it difficult to provide ceiling fans in those rooms, which is why we have installed wall fans in the bedrooms to complement the airconditioning in the lounge/dining/kitchen area.

In any case, you can be assured that we appreciate your feedback and will continue to endeavour to respond to the needs and comments of our guests!

Regards
Candy Andersen
Manager/Host Terralong Terrace Apartments

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142 - 148 of 164 reviews

Reviewed 19 January 2013

We stayed here in a two bedroom apartment, which was spacious even with five of us. It may seem strange to say but having a second toilet was great. Apartment was lovely and clean and well stocked. We used the air con as we had a 44 degree day and that worked really well. The pool though small, was lovely and clean and the area was well used by lots of families having a great time. Staff were always friendly and welcoming and the reception sells tickets to Jamberoo, which was great not having to queue up to buy on the day. Overall a great place to stay and so close to everything.

Stayed: January 2013, travelled with family
Thank Natasha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
terralong, General Manager at Terralong Terrace Apartments, responded to this reviewResponded 25 January 2013

Deat tasha8873

Thank you for your great review of our apartments! As usual the main thing is for us that you had a comfortable and relaxing holiday and we always appreciate the positive feedback re the space and cleanliness of our rooms as well as our customer service. Of course it helps when we have such pleasant and appreciative guests such as yourselves!

We hope to welcome you back to Terralong Terrace Apartments sometime in the future!

Candy Andersen
Manager/Host Terralong Terrace Apartments

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Reviewed 28 November 2012

Stayed two nights to attend a wedding in the area. We had a three bedroom apartment which was very spacious and comfortable. There was also a nice large balcony. The apartment was clean and situated in a good central location on the main street. Close to all amenities. Staff are very welcoming and helpful. I would have no hesitation in staying there again or to recommend it to friends. The only problem being a very steep driveway which scraped the bottom of the car when entering and leaving but I understand this is in the process of being rectified.

Room Tip: If you have a lot of luggage ask for a unit on the lower floor as there are no lifts.
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  • Stayed: November 2012, travelled with family
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1  Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
terralong, General Manager at Terralong Terrace Apartments, responded to this reviewResponded 1 December 2012

Dear Jim G

Thank you for taking the time to post a review - your comments are appreciated and we are very pleased that you had a comfortable stay with us.

We also agree with your tips for respective visitors. We are quite a small complex of only 16 apartments spread over 2 levels (undercover parking on ground level below units), but enquirers who have difficulty with stairs should definitely mention this when making a reservation as we have several apartments with level access to street. Our driveway does pose some problems for low-slung cars due to steep and uneven angle, but there is warning signage about this and, provided that drivers of these vehicles proceed very slowly, there is no danger of damage to cars.

Regards
Candy Andersen, Manager Terralong Terrace Apartments

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Reviewed 22 November 2012

Enjoyed our short break. Clean, spacious and has everything needed for a short or long break. A home away from home. Look forward to using pool area when warmer. Stairs and luggage not easy for less mobile but once done, we were quickly settled in. Would ask for a room not facing street next time if want to sit on balcony - street is a busy one. If you prefer flat, soft pillows take one with you.

Room Tip: Away from street
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  • Stayed: November 2012, travelled as a couple
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Thank Takeahat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
terralong, General Manager at Terralong Terrace Apartments, responded to this reviewResponded 24 November 2012

Dear Takeahat

Thank you for taking the time to post your comments, we appreciate your feedback, especially as it gives us the occasion to clarify certain features of our establishment. Unfortunately, as your booking was made online through a 3rd party website, we had no opportunity to discuss your needs/preferences in detail. We have only 2 one bedroom apartments in our complex which happen to be located on the street side and which are basically our budget option. When enquirers contact us directly, we always explain this and give them a number of options depending on their requirements.

As most of our apartments are 2 or 3 bedroom units, we always have special discounted packages for couples in our 2 bedroom spa apartments located on the quieter side of the property. We always strongly recommend that enquirers visit our website for full details of our current accommodation packages and of course we prefer people to book directly with us so that we can discuss and hopefully meet their requirements. Your recommendation re asking for a quiet room is a good one; it means that if quietness is your main requirement, the one bedroom units are probably not suitable and we would recommend that you consider one of our packages in the quieter (and more expensive) spa apartments back from the road.

Interestingly, some of our guests actually seem to enjoy relaxing with a pre-dinner drink on the streetside balconies at the front of the one bedroom apartments - they tell us they enjoy soaking up the local street ambience - so I guess it is a matter of "horses for courses" or personal preference.

In any case, the main thing is that you enjoyed your stay and we hope to see you back again, perhaps to take advantage of one of our website packages for couples in a quieter apartment! Thank you again for your overall positive review!
Candy Andersen (Host/Manager Terralong Terrace Apartments)

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Reviewed 31 October 2012

We have visited Kiama on several occasions but this was our first time staying at Terralong Terrace Apartments and I can honestly say that I will not stay anywhere else again. The apartment was superb! It was spacious, unbelievably clean, comfortable and management were so helpful. It truly was a delightful stay!!!!!!

  • Stayed: October 2012, travelled with family
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Thank Leanne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
terralong, General Manager at Terralong Terrace Apartments, responded to this reviewResponded 4 November 2012

Dear Leanne G

What a great review you have given us and how fantastic does that make myself and my staff feel! We are soooo... happy that you had a wonderful stay with us in Kiama and enjoyed the comfort and convenience of our apartments.

Thank you for taking the time to post such positive comments - now we just have to make sure we keep up the good work!

Look forward to seeing you again soon!

Candy Andersen (Host/Manager Terralong Terrace Apartments)

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Reviewed 27 October 2012

Terralong Terrace Apartments were a just great! A central location, clean, spacious, comfortable beds and it was nice and quiet. The staff were very helpful and pointed us towards some wonderful dining experiences. I highly recommend Terralong Terrace Appartments, we had a lovely time and look forward to a return visit.

  • Stayed: October 2012, travelled with friends
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1  Thank Meg G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
terralong, General Manager at Terralong Terrace Apartments, responded to this reviewResponded 29 October 2012

Dear Meg G

Your positive comments are most welcomed by myself and our staff - we are very happy that you enjoyed the space, cleanliness and quietness of our little oasis here in central Kiama!

It is always a pleasure to get good feedback from appreciative and thoughtful guests. Thank you for taking the time to post your review and we look forward to welcoming you back to Terralong Terrace sometime in the future!

Candy Andersen (Host/Manager Terralong Terrace Apartments)

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Reviewed 25 October 2012

We had a lovely time a Terralong Terrace Apartments, the apartment was beautifully clean and quite luxurious, Everything you nee was there. Unfortunately it was a little too cool for us to go in the pool, however the area looked lovely.
We can recommend wholeheartedly recommend the apartments as a great place to staY.
I found the shopping amazing on the last day of our stay I went to Collins St and found the old workmans cottages which are now shops and they have amazing things for sale at very keen prices worth a trip.

  • Stayed: October 2012, travelled as a couple
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Thank Marilyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
terralong, General Manager at Terralong Terrace Apartments, responded to this reviewResponded 27 October 2012

Dear MG

Thank you for taking the time to write a review of our apartments - this is very much appreciated and we are mainly pleased that you had a great stay and were happy and comfortable at Terralong Terrace! We agree that the old miners' cottages which have been converted to shops are full of character and sell interesting goods at reasonable prices.

Thanks again - we hope to see you back again one day and happy travels!

Regards
Candy Andersen, Manager/Host Terralong Terrace Apartments

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Additional Information about Terralong Terrace Apartments

Address: 129 Terralong St, Kiama Municipality, New South Wales 2533, Australia
Region: Australia > New South Wales > Kiama Municipality > Kiama
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Speciality Lodging in Kiama
Price Range: £125 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Terralong Terrace Apartments 4*
Number of rooms: 16
Official Description (provided by the hotel):
Terralong Terrace Apartments is a small complex of 16 spacious, fully furnished and self-contained serviced apartments in central Kiama on the South Coast of NSW. We provide a range of 1, 2 and 3 bedroom apartments, all with fully equipped kitchens, internal laundries, flat screen TVs, DVD players, huge balconies and most with spa bathrooms. Our apartments are serviced daily and fresh towels and amenities replenished as required. Off-street, undercover, allocated parking is free and we are just a 5 minute walk from the Kiama Railway Station. We are also within a few minutes walk of cafes, restaurants, shops, Harbour, and the main surfing beach. Airport transfers from Sydney International Airport (90 minutes from Kiama) can be arranged on request. ... more   less 
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