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“does the job”
Review of Mantra Aqua

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Mantra Aqua
Ranked #4 of 16 Hotels in Nelson Bay
Reviewed 23 March 2014

This was our second visit to the property and we brought my daughter and her boyfriend so we had two 2 bedroom apartments.
As the apartments are individually owned there was quite a difference in the quality and condition of the furniture between the two. However the
'poorer' one was still quite acceptable.
We had a few issues with the cleaning of one of the apartments but this was quickly and pleasantly resolved.
They were both well equipped
The staff we came into contact with were all friendly and helpful.
The Mantra is a good base in Nelson Bay, a short walk to everything and great value out of peak season.

Room Tip: spend the little bit extra for a "superior" apartment with the view towards the bay. they...
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  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Eddie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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433 - 439 of 607 reviews

Reviewed 20 March 2014

We booked a pool view and were not disappointed. The apartment offered 2 bedrooms and 2 bathrooms and was of a good size. Eating breakfast on the balcony each morning was very pleasant. We made good use of the pool and saw that other guests utilised the BBQ facilities.

The free internet voucher worked well.

Location is great with an easy walk to the beach, marina or local eateries with a recommendation to the bowls club just a block up the hill.

The unit was well appointed. The only very minor quibbles we could have were that there was a reasonable distance to the parking space and no pepper and salt in the shakers.

Stayed: March 2014, travelled as a couple
1  Thank J_M30a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

We stayed for 3 nights Sat-Tuesday and could not fault a single thing! The staff were super friendly and accommodating off the bat (as we were able to check in 1 hour earlier then 2pm) Our room was beautifully furnished, quite large and very spacious with new and super comfortable beds, lounges and furniture! The resorts amenities were great too! The pool was heated and the spa was warmer! Sure there were a lot of people in it - but it was 26oC each day we were there and so it should be busy! (Though, I will add it was NOT super packed out - as there was always enough room for everyone in it) and it was a great place to relax with a 2 year old and have loads of family fun! The resort itself was in a prime viewing position (well it was from our room on level 2 in Block A) and we really enjoyed each day of our stay and will be back again and soon!! *If you pay a little bit extra for a 'superior room' = it is well worth it!! (and for those who have previously complained about the 'pool noise' etc, well, the pool closes at 9pm and it really isn;t 'that' noisy to be honest....simply try and ask for block A if you can = no pool noise as it's not near the pool) As I said, from the beginning (an early check in) to the very end (check out) the staff were awesome and the place was brilliant!! Hats off to you Mantra Nelson Bay, you certainly made our little family holiday one to remember for a long, long time! (see you again, and soon I hope)

Room Tip: Upgrade to the 'superior' if you can and ask for Block A if you are worried of any 'pool...
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  • Stayed: March 2014, travelled with family
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1  Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2014

We stayed in ground floor garden apartment with friends/family. You get a feeling of blah at this place. Nice looking (large motel style) pool over occupied by other guests. Apartments with kitchen, huge main bedroom with ensuite, small 2nd and 3rd bedrooms, no bathroom amenities, single beds pushed together to make doubles (terrible), uncomfortable furtnishings, feeling of total lack of natural light, noisy neighbors, no room service. Blah - closish to the golf club, closhish to the breakfast cafes and wharf, but not really convenient to anything. One parking spot for a 3 bedroom also inconvenient. Prefer other alternatives around Shoal Harbour/Nelson Bay.

Stayed: February 2014
3  Thank WheresDuke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2014

We booked our holiday months in advance and asked for 3 rooms in a row as we were staying with 2 other families. We were told that this would be possible. We arrive to be told we are all separated. And there was ABSOLUTELY nothing they could do as there were not 3 rooms available together. So one family makes a complaint and what do you know they get next door to the other family so the room was available. So I call through to reception and the girl honestly had no idea finally she changes us to another room and guess what it is next to the other families. Yes that room that was ABSOLUTELY not available. What a miracle. But because our baby needed a nap and we used the bed in the first room that we should not of been in in the first place they charged us $20. Also "Pool View" is deceiving. Don't bother upgrading because if you are up either end you are just looking at the concrete. Not much of a pool view at all. Will never ever stay there again.

Room Tip: Don't Bother
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  • Stayed: March 2014, travelled with family
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5  Thank Rochelle f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraAqua, Manager at Mantra Aqua, responded to this reviewResponded 4 March 2014

Hello and thank you for taking the time to write about your experience with us. Our goal is always to ensure our guests have a wonderful stay and to provide as much as possible the comforts of a home away from home in our self-contained environment. From time to time, we do have wonderful families who request to be near each other and we will always put our best foot forward to ensure this happens. This booking was made a just a little over a month prior to it's arrival and it was explained that we would do our best to get the 3 apartments as close as possible together as our 2 Bedroom Pool View Apartments are spread out among the 3 separate complexes. At the time the booking was made, we managed to place these 3 apartments all on the same floor, although one apartment ended up having to be 3 doors down due to other bookings in between that didn't allow us the flexibility to align them side by side. On arrival, it was explained that although we weren't able to get the apartments directly next to each other at first, we placed them as close as we could at the time the booking was made. The issue of not being directly next door to eachother was brought to our attention after everyone was already checked everyone in, so the reception girls realized at this stage that there was an opening (which hadn't been there when the booking was originally made) and they happily were able to swap around another arrival to accommodate even though it was only a few doors down to allow you to be closer to your family. We believe there was an honest effort on our end to ensure you were as close together as possible to your family - it is rare that we are able to accommodate 3 apartments of the same category on the same floor, let alone directly next to eachother. The staff did everything in their effort to ensure your request was met, however we do feel horrible that you've left feeling that things were not resolved, as it was our true intention and belief that when we realized we were able to move you to a closer apartment, you were happy and understood that it wasn't our intention to mislead you in any way. We'd like to make it clear to everyone that our Pool View Apartments are labeled as such due to the fact that there is a view of the pool from your balcony. You will more than likely be able to see many other things, however all apartments that say "pool view' will have a view of the pool whereas the others will not. We graciously welcome all feedback and queries should you have any; and feel grateful to be able to clear up any misconceptions of our intention.

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Reviewed 26 February 2014 via mobile

Toilet flush broke twice. Light globes out. Tiled floors filthy. Beds very comfortable. Kitchen had all we needed. Location great with marina and shops within walking distance. Pool great for kids as was splash area. Good to have undercover parking. I would go back.

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank JamesHird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014 via mobile

Wonderful place for family with kids. Reception staff are the best. I have come across different staff members and they are all nice.
Clean big rooms, everythings provided as advertised. We hired bycycle for full day from reception and staff was very friendly with the dealing. Busy pool area so did not feel the privacy. Rest is all good. Will surely come back next time to Mantra Aqua and recommend others!

Stayed: February 2014
Thank Mediaxlnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mantra Aqua

Address: 1A Tomaree St, Nelson Bay, Port Stephens, New South Wales 2315, Australia
Region: Australia > New South Wales > Greater Newcastle > Port Stephens > Nelson Bay
Amenities:
Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Nelson Bay
#5 Romantic Hotel in Nelson Bay
Price Range: £100 - £299 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mantra Aqua 4.5*
Number of rooms: 110
Official Description (provided by the hotel):
Just two and a half hours drive North of Sydney is the relaxed seaside village of Nelson Bay and one of the finest resorts on the Central Coast, Mantra Aqua. Mantra Aqua's stylish accommodation includes a selection of spacious, open-plan designed two and three bedroom apartments and penthouses, all featuring large living areas flowing out onto large external balconies. Each apartment and penthouse features beautiful stone bench tops in the kitchen with stainless steel appliances, plasma or LCD TV, DVD player, Foxtel and sound system in the lounge area. The resort features leisure facilities including a 25 metre lagoon pool with cascading waterfall and heated spa, children's play wading area and BBQ areas. Clean, contemporary lines and an open plan layout provide the perfect balance between the surrounding natural environment and the luxuries of resort-style living. The resort is a short five minute stroll to the centre of town or the marina where you will find a vast array of shops. ... more   less 
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Also Known As:
Mantra Aqua Hotel Nelson Bay
Mantra Aqua Nelson Bay

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