When making our original booking we checked reception times, said till 10.00pm so booked the 10.00pm check in option on the website. Had a call which was nice to confirm booking and advised that maybe reception will be closed on arrival. We arrived at 9.50pm to have reception doors closing so we got keys via overnight box, no dramas but receptionist closed doors walked right past as was working on safe, no nice check how are you, welcome, ok with getting keys etc. if reception is to close early maybe make closing time on web 9.30pm and then people could adjust times.
Next morning, breakfast from 6.30am, we were at front door of restaurant waiting, twice the waitress walked past looking at us out windows, no real acknowledgment. Waiting thinking oh well if reception closes early maybe breakfast starts late to then see people inside, we found back door open, no sign on front and disappointed that the waitress did not suggest to wave to us to come around. Breakfast greeting was " u's having the lot"
6 people were in the room and during this time, apple juice and organise juice ran out.
Like I said not like it used to be
- Official Description (provided by the hotel):
- Sir Francis Drake - Heatherbrae is situated on the Pacific Highway just south of Raymond Terrace, and only 1.5 hours north of Sydney. We are conveniently located for our Corporate travellers. We are located only a 10 minute drive from Newcastle Airport and we are a fantastic base for leisure guests exploring the region. Our 40 rooms are among the largest motel rooms in NSW. All rooms are ground floor. ... more less
- Reservation Options:
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- Also Known As:
- Sir Francis Drake Inn Port Stephens, Australia, South Pacific