My friends and I (6 families in total) have stayed and loved the safari bungalows at Shoal Bay Holiday Park. This year will be our 3rd year, but our recent experience (the week prior to our stay) has tainted our holiday. We rebook every year before we leave to guarantee our stay for the following year. For 3 years we have been charged $100 deposit and are told the rates for next year are not set as yet and may go up slightly. No issues, totally get inflation. The first year we paid approx $80 a night, exceptional value! The last year we paid $85 a night, no problem $5 increase a night, bargain! Upon enquiry this year about the cost (we had to call, no courtesy call made to any of the families) we were told that it would be $139 per night! Yes that is not a typo, they have increased the price by $54 a night. How can you justify such a rise, no new facilities, maintenance on bungalow which they needed. When challenged over the increase we have been told prices aren't set by the park? Obviously we are not happy about such an increase and after complaining they have reduced the price to $115 a night but still no justification for the increase. Interestingly the prices for the safari bungalows were not on the website 4days ago when this occurred, but have now been returned showing the new prices. All I can say Shoal Bay is this is poor form by your company. Very sneaky and most certainly not customer friendly. If you were professional and called us when you found out about the increases things might have been different. Considering your staff member who took the phone call commented that "we were surprised at the high increases when they came through", and still nobody called!! It certainly does not make for a happy holiday and unfortunately it will be our last to this location for these 6 families.
- Official Description (provided by the hotel):
- Shoal Bay Holiday Park is directly opposite one of the most beautiful beaches on the east coast of Australia. The gentle, aquamarine waters & clean white sand of Shoal Bay provide a perfect swimming beach that the kids will love and within just two minutes walk, you'll find the beachside village of Shoal Bay with cafes, shops, restaurants & clubs. Facilities include:* half size tennis / basketball court* conference room* camp kitchen* games room* playground* disabled assisted living cabin* BBQs* guest laundry* school holiday activities program* powered sites* luxury one and two bedroom cabins. ... more less
- Reservation Options:
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- Also Known As:
- Shoal Bay Holiday Park Port Stephens, Australia, South Pacific