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“The motel that cleanliness forgot”
1 of 5 bubbles Review of Swansea Motel

Swansea Motel
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Swansea Motel
Ranked #2 of 2 Swansea B&B and Inns
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The motel that cleanliness forgot”
1 of 5 bubbles Reviewed 30 March 2013

We took a family room at this motel during a road trip from Sydney to Brisbane. This motel was the only facility that my wife refused to stay in owing to the unhygienic nature of the accommodation. The furniture is really poor - imagine shabby beds, sofa, table and chairs taken out of a skip. The room had a rank smell and there were some interesting stains on the bedroom linen; probably enough to keep a CSI team engaged for a week. The decor is extremely poor. We've stayed in tired hotel rooms before but the unsanitary nature of the place was the real issue: previous occupants' hair in the bathroom, thick layers of dust on horizontal surfaces, a carpet that is sticky underfoot. The overall impression was of greasiness - the sort of place that makes you want to wash your hands immediately after touching anything. We turned around and left to find a really clean and pleasant place up the road (The Lake Munmorrah Motel - with free wifi!)

Room Tip: Go somewhere else.
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank simon336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faye R, Manager at Swansea Motel, responded to this review, 9 April 2013
We are still at a loss to understand the guests harsh revue. The guest had checked in earlier, for a 2 night stay at around 6pm, the first we knew of any problem was around 10pm when we were asked to refund the cost of stay, as they were leaving. The reason given at the time was she could see dust behind the microwave. As to the comment on the linen, we have all our linen supplied by Alsco and the housemaids would never use anything stained or marked in any way to make up the beds. I was interested to note that free WiFi was a key issue and we take that on board as a matter to address. We wish the guests all the best for the rest of their trip and a safe return to UK.
Faye
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8 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Melbourne
Level Contributor
172 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 19 February 2013

Very handy to the RSL and several eateries.Unfortunately everything is closed in Swanse on a Monday night other than the Pub which we were informed that if you didn't have a booking you would not get in.Settled on a great fish and chip shop.If ever a town needs a good kicking to get up to speed with the tourist trade it is this one.Back to the motel .It is fine and is ok for a night.Previos guests undies were left hanging behind the bathroom door was a bit off putting.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robbo44Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faye R, Manager at Swansea Motel, responded to this review, 9 April 2013
Thank you for taking the time to send your revue. Faye
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 15 November 2012

Went to Swansea for a 50th birthday party and wanted to stay local, Looked up places in Swansea to stay and here was only one that had a family room available, so we took a chance and booked for 2 nights. The room was clean and tidy with ample room for 2 adults and 2 kids.The Motel has an old world charm about it with decor to match. Location to town and shops are very good, with plenty of attractions/things to do close by. The only negatives about this motel is : no pool for children and not much room to park your car, but value for money and a clean place to stay....it is. Would I stay again the answer would be YES

Room Tip: Book room furthurest away from Road , more car space
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wazza4sony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faye R, Manager at Swansea Motel, responded to this review, 9 April 2013
We appreciate your revue. Unfortunately we are constricted regarding parking but at lease it is right in front of your room and no traffic noise. many thanks, Faye
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NSW
Level Contributor
121 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 3 October 2012

First off I'll say I was a bit put off right off the bat as the owners mucked up our reservation. There was a group of us (4 couples and 2 singles) and we had booked 3 rooms, plus a two bedroom unit. When we got there they told us they had inadvertently given the two bedder to someone else, so we then had to share 3 to a room in two of the rooms that had a spare single bed in them. The owners, though flustered, didn't even offer a discount, just said oops, our mistake. They were full and said they couldn't do anything about it. Aside from that major stuff up the rooms were okay, but nothing to write home about.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelnblues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 27 March 2012

We booked into this motel, "pot luck" at short notice, sight unseen and little knowledge for a one night stay. We were very pleasantly surprised to find a very clean, freshly painted,family run, home style and comfortable establishment. It is within walking distance to the main shopping centre yet not affected by noise. The rooms are reasonably sizes with comfortable beds and enough facilities to enable in room dining. There is also a cafe/function room, which operates most days as a coffee shop, BBQ area and there are both motel style and family room type rooms. All in all, it was a pleasant, comfortable and relaxing if brief stay at The Swansea Motel and is on our list for future visits. Well Done

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Beranghi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swansea Motel

Property: Swansea Motel
Address: 250 Pacific Hwy, Swansea, Lake Macquarie, New South Wales 2281, Australia
Region: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Swansea
Amenities:
Free Parking Kitchenette Room Service
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Swansea
Price Range (Based on Average Rates): £
Number of rooms: 11
Official Description (provided by the hotel):
Swansea Motel is a Peaceful Oasis situated just off the Highway in Swansea but close to all ameneties."Cafe 250" is on site and situated in a beautiful garden atmosphere and is opened to guests from Monday to Saturday 9am - 4pm with home cooked meals available after hours served to your room.This motel is appreciated for it's Olde World charm and quietness. ... more   less 
Also Known As:
Swansea Motel New South Wales

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