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“Good location, poor lighting”

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Mercure Sydney International Airport
Ranked #2 of 2 Hotels in Wolli Creek
Incline Village, Nevada
Level 6 Contributor
112 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Good location, poor lighting”
Reviewed 9 December 2013

I stayed here one night before a flight back to the US. The hotel is very close to the airport. I took a taxi as when I finally found the shuttle bus stop (poorly signposted) there was no buses in sight and no indication of when one might arrive. A helpful young man (sitting on a trash bin) looked it up for me on his phone and said it would be at least 40 minutes so I walked all the way back to the taxi stand. However, the pleasant reception staff were welcoming and the foyer was clean and airy. My room (701) was clean and good sized as was the bathroom. THe shower was good with plenty of hot water and pressure. The lighting however was terrible. It was very difficult to put on makeup in the bathroom because the ceiling lights (only ones in there) were set too far back so that the mirror reflection was in shadow. The bed lamps were too low for reading and very dim. Also too dim were the desk lamp and the standard lamp. It's all very well being 'green' but one needs some light on the subject. I had both sets of curtains opened which helped during daylight. Good thing - the curtains drew completely across the window so no gap in the middle of at the ends! There was a large closet and a safe. WiFi was available on the 1st, 6th and 7th floors but I didn't use it so don't know the cost but one can obtain a prepaid card from the front desk. The mini bar didn't have much in it and the charge was AU$12 for a miniscule bottle of wine and $5 for a muesli bar. The tea and coffee tray with kettle was well stocked except no napkins so had to use tissues from the bathroom. The furniture in the room is 'minimal' style and not particularly comfortable, but the bed was very good. There's an outdoor pool which I didn't use, and parking has to be paid for. The air conditioner whistled now and then but not too bad. I didn't use the restaurant as I'd eaten on the plane. The bar is a bit dismal and the barman made one feel one was a nuisance for wanting something (evening of Dec. 3). The checkout clerk was very pleasant and helpful (forgot his name but it was the morning of Dec. 4). The shuttle showed up on time and the driver helped people with the bags. Overall, a good place to stay for an overnight between flights (but the one in Paris is better!)

Room Tip: Room 701 had a very nice view over a golf course.
See more room tips
  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this review, 2 January 2014
Dear inclinekiwi,

Thank you for your detailed review on your stay at Mercure Sydney International Airport.

It is great to read that you were addressed with pleasant and helpful customer service. We have notified the relevant department heads of this recognition which will in turn encourage great future service.

It is unfortunate that you were in between shuttle transfers and were faced with a 30 - 40 minute wait. We provide a detailed shuttle service map and timetable on our website for the convenience of our guests.

You are correct in assuming that there is an environmental sustainability factor at play throughout the hotel. As a Mercure hotel, we contribute to the Accor Planet 21 Sustainable Development initiative which determines that lighting is efficient but without compromise to comfort. Please note that during your next visit we will be happy to provide extra lighting upon your request.

Once again thank you for staying at our hotel and providing a detailed review. We look forward to welcoming you upon your next visit.


Warm regards,
Joleen R. Hurst
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

2,018 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (196)
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Fribourg, Switzerland
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 December 2013

Spent one night at the Mercure Sydney Airport on my journey down to New Zealand. It's quite close to the airport. The room had a good size, bed was quite good. But in overall, the room nice a refreshment. The TV was not working properly. In the morning, the breakfast buffet should start at 6 AM. In my case, they were only ready a few minutes later, was is really not ok for an airport hotel. Meets not the high standarts, Mercure normally has in France.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suva
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 December 2013

We only stayed the night , travelling through to our overseas destination. The hotel is lovely, the rooms clean and well appointed. We ordered dine-in and the food was delicious. Just a bit disappointed about the service at checking in. We had a few pieces of luggage and were dropped off at the front of the hotel but had to "fend for ourself". A couple with children hanging around the front check-in counter on bikes also made out approach difficult. Not sure why they would be allowed to be on bikes inside the hotel lobby.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mackay, Australia
Level 2 Contributor
7 reviews
Reviewed 6 December 2013

We've stayed at a number of Mercure Hotels around the world and this one was no different.

Great staff, great rooms, very clean and tidy with excellent service and good value.

The buffet breakfast which came packaged with the room was good as well.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 December 2013

Excellent location close to airport and city. Staff at reception were courteous and helpful but seemed understaffed sometimes. Room was good sized, clean and comfortable. Had mechanical problems on the day with two out of three lifts and car park exit barrier which reduced the overall rating.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this review, 3 December 2013
Hi Stephen S,

Thank you for taking the time to write your response.

We are glad to hear about your positive experience. In regards to the lift and boom gate issues, we have rectified these promptly. Most issues usually are taken care of quickly and efficiently as we have an experienced maintenance team onsite.

Once again thank you for your review and we look forward to welcoming you on your next stay!


Warm regards,
Mercure Sydney International Airport
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tweed Heads, Australia
Level 6 Contributor
268 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
Reviewed 1 December 2013

Airport hotel which is not actually connected to either the domestic or international terminal but its close - about a 10 minute taxi/ bus ride to the domestic terminal (less to the international). It's also not on a rail line that I'm aware of. It's on a really busy road but I was on the 7th floor and there was no issue with noise. I found the staff great and the rooms clean and modern. Great sized flat screen tv with good channel selection. The breakfast buffet was of a very high standard. Bathroom was a little small but the room otherwise large. Rooms well insulated from one another. A good option for before or after a flight into either terminal.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this review, 3 December 2013
Hi BSWAustralia,

Thank you for taking the time to write such a lovely and detailed review.

We are glad to hear about your pleasant stay. Feel free to mention staff names as we are advocates of internal recognition and reward for customer service that leaves a lasting impression.

Once again thank you for your review and we look forward to welcoming you next time!

Warm regards,
Mercure Sydney international Airport
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Sydney International Airport

Property: Mercure Sydney International Airport
Address: 22 Levey St, Wolli Creek, Rockdale, New South Wales 2205, Australia
Region: Australia > New South Wales > Greater Sydney > Rockdale > Wolli Creek
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Wolli Creek
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Sydney International Airport 4*
Number of rooms: 271
Official Description (provided by the hotel):
Mercure Sydney International Airport is conveniently located near both the international and domestic airport terminals, adjacent to the 18 hole Kogarah Golf Club and only 15 minutes from the city centre. Situated on the Cooks River and surrounded by parklands, the hotel features 271 modern accommodation rooms with no disturbance from plane take off or landing. Convenience is ensured with Wolli Creek train station a 5 minute walk away as well as a Bar and Restaurant on site. ... more   less 
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Also Known As:
Mercure Sydney Airport Hotel Wolli Creek
Mercure Wolli Creek
Mercure Hotel Sydney Airport
Mercure Sydney International Airport Australia/Wolli Creek

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