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The Sands Resort
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Reviews (177)
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All reviewspippi beachtennis courtsacross the roadsee whalesbbq arealocal real estatespa bathpoolside bbqocean breezebeachside holidayjust returned from a weekgreat choice for familiesbedroom townhousewhole complexthere is no air conditioninga wonderful place to staysound of the waves
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Reviewed 7 March 2013

First time to the Yamba area and found that the Sands Resort was a clean and well equiped unit. The main pool has the cleanest pool water I have encounted. No street noise and no excessive noise from other units. Overall found the resort to be good value for money compared to the Gold or Sunshine Coast.

Room Tip: Ask for unit on the second or third floor to ensure a sea view.
  • Stayed: February 2013, travelled as a couple
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2  Thank Kel2153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2013 via mobile

Overall was a a comfortable stay. Rooms are clean. Lady at reception is friendly. Rooms are close to each other and can be noisy. Beach is across the road. However the resort is a god dstance from the shops, pub and restaurant. Don't recommend walking f you have kids. The gym is in town so you have to drive there and not open on weekend s.

  • Stayed: March 2013
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Thank gingie71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2013

We booked a two-bedroom unit at The Sands for the Australia Day weekend 2013. As ex-cyclone Oswald made its way down the coast, we contacted the resort on whether it was possible to cancel the weekend, as the weather was due to move towards Yamba over the weekend and major flooding was peredicted in Brisbane. The resort administaration would not allow a canellation without losing the deposit. It didn't help claiming that the cancellation was due to safety concerns and nothing else. As it was an expensive weekend, we did go and stay one night (instead of two) and on top of our anger with the stubbornness of the administration staff, the room was very disappointing for the price ($530, 2 nights): 80s decor, no air conditioning in the bedrooms which were facing the pool (and noise until 10 pm), uncomfortable and smelly couch. Cheapest accessories ($2 toilet brush) and dirty hairdrier - no luxury there. This would have annoyed me even if didn't really want to be there. The lap pool is also no use, as it is right next to the kiddies section, which jump into the lap section continuously.Worst of all, no mobile phone signal in the room and no wi-fi except for at reception (which century do they live in?). We needed to check out earlier, as the weather was getting worse, the resort again did not offer a refund for the night claiming that they claimed that they could not make an exception as other people have also checked out earlier without a refund. In summary, we are never going back to that place - my hard earned money is better spent elsewhere.

  • Stayed: January 2013, travelled with family
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Thank Brisbane286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

We booked a penthouse for four nights, which was far from immaculate and prestigious as the web site mentioned. Bathrooms were not cleaned properly with body hair in spa and on floor ensuite toilet dirty, kitchen most things needing a good scrub, crumbs on coffee table and dining table, lounge furniture one chair lots of sand on,main balcony needed a good sweep. Up stairs curtain broken and not shutting and finally front main door not locking from inside you had to look the outside and then shut it hard.We were expecting air conditioning but no luck there either !! All I can suggest is that if booking the penthouse don't book number 34. The curtain was fixed the cleaners came back but only wiped the tables down. We have stayed at a lot of places and always happy bu I think we got the dude this time, we will look elsewhere on our return to Yamba

  • Stayed: January 2013, travelled with family
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2  Thank KVDGJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jan529051, Manager at The Sands Resort, responded to this reviewResponded 27 January 2013

Sorry you were disappointed with your stay at The Sands at Yamba. We expect a high standard of cleaning at this complex. As soon as we were alerted to the cleaning issues I immediately arranged for the cleaner to return to the apartment to attend to all areas of concern. With so many visitors at the complex and in Yamba at this time of year the quality of water suffers and can look discoloured in the toilets.

Whilst we were unaware of the broken blind, the technician was called and it was removed, repaired and refitted the same day. Had we known about the front door lock that also would have been attended to immediately as a security concern.

Hundreds of guests have enjoyed their stay here at The Sands this January and we work tirelessly to ensure that the rooms are presented in pristine condition. We are sorry that your apartment was not up to our usual standard.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2012

The Sands is situated next to a beautiful beach that is overlooked by the apartments only separated by a little road. It is a very big apartment complex with pools, tennis court etc. but not a resort as I understand it. I got the impression that the apartments are owned privately and that they are rented out when the owners are not there. Our flat had a good size, was clean and we had a good sleep. Town center is a bit of a walk away, but the proximity to the beach makes up for it. There is free wifi in the reception area.

  • Stayed: November 2012, travelled with family
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1  Thank Aussi_traveller_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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