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“Superficial Looks can be decieving!” 2 of 5 bubbles
Review of Holiday Inn Johnstown Downtown

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Holiday Inn Johnstown Downtown
Ranked #3 of 7 Hotels in Johnstown
Barrie, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Superficial Looks can be decieving!”
2 of 5 bubbles Reviewed 1 May 2013

A good experience in a hotel begins with first impressions. Excellent ambiance begins with the front lobby & the hospitality of the staff and ultimately the condition of the room you are staying in. The visit began on the right foot with a pleasant lobby, the decor was tastefully done & the theme was carried up to the front desk. As expected we were politely greeted by the person behind the front desk & unfortunately the experience went downhill from that point on. We were nickle & dimed for parking, & yes we paid a $5 fee per vehicle & of course the parking had no attendant & no card or ticket or license plate to monitor who goes in & out. In our eyes this was a cash grab. We complained & the front desk had a poor excuse that they were in the process of setting things up, yup! Our room was dated, stain filled (carpet, walls, tile, chairs & seats) & our window view overlooked the rusted central heating & ventilation of the hotel. The air quality in the room wasn't good either. I have no allergies yet I kept coughing & sneezing all night & of course when I left the room in the morning it magically disappeared. At breakfast the kids complained they were restless & woke up with dry throats. The double beds were uncomfortable & lumpy as well. Our brief encounters with the staff sealed the deal that this hotel was a poor choice. We encountered housekeeping on several occasions in the hallways, no eye contact, no greeting, no smile, no pleasantries initiated or reciprocated. The chap who bused the tables & cleared the hallways from room-service leftovers was the only bright light. In the elevator he greeted us, initiated conversation, was hospitable & very pleasant. At breakfast our server was polite, however, her body language & scowl on her face said otherwise. At check-out the front desk had no smile, did not ask or inquire about our stay & was only concerned with how we would pay for our parking. No good bye & have a nice day either. In short: Keep away!

  • Stayed April 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank NicolasBlackJohnny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaBird_JSTMK, Manager at Holiday Inn Johnstown Downtown, responded to this review, 3 May 2013
Dear NicolasBlackJohnny,

Thank you for your candid review – it is through reviews like yours that we learn how to improve to ensure all of our guests enjoy a delightful stay. We appreciate your honest opinion and your business very much. The Holiday Inn Johnstown takes pride in providing 100% guest satisfaction everyday. Please accept my sincerest apologies that your stay was less than satisfactory. I’m glad you enjoyed our pleasant lobby and decor; our entire property, including all of our guest rooms, went through an extensive, $2.6 million rennovation in 2011 and we are so proud of the new look! We have received many great comments on the lobby and I’m glad you liked it. All of our staff receives extensive customer-service training so that we can ensure our guests all feel as welcome as they are: I apologize you did not receive the positive service. I have passed your comments along to our department managers so that these things do not happen again. Your truthful comments motivate us to set goals and to strive to be one of the great hotels that guests love. I hope that you will come back and allow us to make up for your last visit.

Regards,
Melissa Bird, Sales Manager
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227 reviews from our community

Traveller rating
    52
    96
    44
    22
    13
See reviews for
68
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73
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Any
English first
Western Pennsylvania
Level Contributor
109 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed 25 April 2013

When our family gathers, we sometimes need to use a motel. Our son now refuses to stay here because, he said, the room was dirty when he stayed there a couple months ago. That's the first I've heard that complaint, but a motel room should be inspected and clean.

Room Tip: Make sure the room is clean before you unpack.
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  • Stayed November 2012, travelled with family
    • 1 of 5 bubbles
      Cleanliness
Helpful?
Thank Ernest58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaBird_JSTMK, Manager at Holiday Inn Johnstown Downtown, responded to this review, 26 April 2013
Dear Ernest 58,

Thank you for your review of our hotel. We appreciate your feedback, passed along from your son. I do apologize he found his room to be unsatisfactory – I will share this concern with our housekeeping staff to ensure that the utmost care and attention is taken when preparing rooms for our guests. I do hope that your son and your family stay with us again and allow us to show you just how clean and enjoyable a stay at the Holiday Inn Downtown Johnstown can be. I also encourage your son to share his concerns at the time of his stay, not months after, so we can address any issues sooner rather than later.

Thank you again. I do hope to see your family soon!

Melissa Bird
Sales Manager
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Travellers are raving about these Johnstown hotels

Gibsonia, Pennsylvania
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 March 2013

We stay here every summer when in Johnstown for a music festival. It's very clean and the staff is very accommodating. The pool was remodeled in the last two years and is very nice. It truly feels like home away from home to me.

  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MMader_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaBird_JSTMK, Manager at Holiday Inn Johnstown Downtown, responded to this review, 19 March 2013
Dear MMader_13,

Thank you for consistently staying with us during Musical Festival weekend! We are so pleased you choose our property. Our rennovation certainly is something we are very proud of – glad to read you love the pool. The dates were picked for this year’s festival in August. Hope to see you again!

Take Care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomsburg
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 February 2013

Stayed here for leisure puposes & had a wonderful experience. Very clean hotel, we always saw staff cleaning at all times of the day throughout the facility. We were welcomed with a goody bag when we arrived & the front desk staff were very courteous. Loved the decor throught the hotel, it had a very modern feel to it. We enjoyed the pool & especially the hot tub. We had a fantastic view of the local incline from our room & at night it's lit up with beautiful lights. Would recommend the hotels restaurant, great food & service. Alcoholic beverages were a little pricey. I will definately return to this hotel in the future, very enjoyable experience!

Room Tip: We stayed on the 6th floor, which gave us a better view of the town, would recommend a room with a v...
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  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank P J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaBird_JSTMK, Manager at Holiday Inn Johnstown Downtown, responded to this review, 1 March 2013
Dear P J-
Thank you so much for staying with us and such a great review! We here at the Holiday Inn Downtown Johnstown take great pride in going the distance to make our customers comfortable. It is through positive reinforcement like your review that assures us that we are making a difference in the lives of our guests. Our housekeeping staff works so hard to always have our hotel looking spectacular for our guests. I appreciate you taking the extra time out of your day to provide us with your feedback. I hope that you will be able to stay with us again very soon. Thanks again for your thoughts and for your business. Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 18 February 2013

Because of business, I stay in this hotel repeatedly, and will continue to do so. It really is the only decent hotel in the downtown, and it is the only full-service hotel in the whole area (including the Richland/Windber retail strip). I think I've stayed at least 25 times, and my room has always been cleaned and appointed well. The restaurant serves up tasty fare -- a little pricey for the area, but not too bad. The decent swimming pool accounts for the hint of chlorine that greets you in the lobby. I agree with the one review that suggested it would be nice to upgrade the wireless capacity.

Room Tip: Stay away from the elevators, and make sure the room is not above the restaurant (or the banquet hal...
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  • Stayed November 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank janotec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaBird_JSTMK, Manager at Holiday Inn Johnstown Downtown, responded to this review, 19 February 2013
Dear Janotec,

Thank you for choosing the Holiday Inn Downtown during your repeated business trips to Johnstown. We greatly appreciate you staying with us, as well as your review. I’ll make sure to pass along to our housekeeping department that you are always pleased with your room; they do work so hard to prepare our rooms for our guests. Look for some new menu choices at Harrigan’s Café and Wine Deck in the future! We hope to see you during your next trip to town. Take Care!

Sincerely,
Melissa Bird, Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 February 2013 via mobile

I had a nice stay here while working in the area. Generally clean rooms, quiet hallways, and friendly staff. Only 2 negatives for this stay: slow wireless Internet on the 3rd floor in the evening indicating that they need to increase capacity and a slightly overpowering smell of chlorine is the first scent that greets you upon entry to the hotel.

  • Stayed January 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Agb4048
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaBird_JSTMK, Manager at Holiday Inn Johnstown Downtown, responded to this review, 4 February 2013
Dear Agb4048,

Thank you for choosing to stay at the Holiday Inn Downtown while in town working – we do appreciate your staying with us and your review. Our housekeeping staff works hard to ensure guest rooms are clean for their stays – glad to read you were happy with yours. I do apologize for the speed of the internet on the 3rd floor; I hope you were able to finish what you needed on your computer while working in your room. Our indoor pool is on the first floor, which is what leads to the slight chlorine smell. Thank you again for choosing to stay with us and your review. Hope to see you the next time you are in town.

Regards,
Melissa Bird
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horsham, Pennsylvania, United States
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 16 January 2013 via mobile

Got the room through a priceline deal for $64 + tax. Small details show the property's age. The heating cooling unit was older but worked well. The room was clean and had a great mattress. Free WiFi was good at night but slow in the am. Parking is an additional $5. Room had a mini fridge.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaBird_JSTMK, Manager at Holiday Inn Johnstown Downtown, responded to this review, 28 January 2013
Hi, Mark J!

Thank you for choosing to stay at the Holiday Inn Downtown Johnstown during your last trip. We do appreciate your staying with us and your honest review. We always appreciate hearing what our guests have to say about our property. Glad to read you enjoyed your clean room and comfortable mattress – we love our beds here! The Wi-Fi can be a bit slow at times; we do apologize for any inconvenience it may have caused. Hope you also enjoyed your complimentary min-fridge! We look forward to seeing you during your next visit. Take care!

Melissa Bird
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Johnstown Downtown

Property: Holiday Inn Johnstown Downtown
Address: 250 Market St., Johnstown, PA 15901
Phone Number:
Region: United States > Pennsylvania > Johnstown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Johnstown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Johnstown Downtown 3*
Number of rooms: 159
Official Description (provided by the hotel):
Conveniently located off Route 56 in downtown, the recently renovated Holiday Inn Johnstown-Downtown provides the surroundings and hospitality to make your stay a memorable one. Harrigan's Cafe & Wine Deck offers a casual atmosphere and delectable menu of classic American & Italian cuisines. Enjoy a favorite drink and snack in Harrigan's Lounge. 159 Beautifully appointed guest rooms and suites feature amenities including an in-room microwave, mini-fridge, coffee maker, hair dryer, iron and full-size ironing board. The Holiday Inn offers a heated indoor pool, sauna, whirlpool and fitness room. The Johnstown Holiday Inn is conveniently located to: Frank J. Pasquerilla Conference Center, Cambria County War Memorial, Greater Johnstown Technology Park, Johnstown Flood Museum, Incline Plane and the University of Pittsburgh at Johnstown. Close proximity to DRS Laurel Technologies, Lockheed Martin Corporation, and Memorial Medical Center. Our experienced staff will go the distance with a 3,519 square feet Crown Ballroom of function space for banquets, receptions and meetings for groups up to 350. Four distinctive meeting rooms, catering services, and A\V equipment are available. The Frank J. Pasquerilla Conference Center is conveniently located within walking distance from the hotel. The Conference Center has 31,895 square feet of available space, which can accommodate many large groups visiting the Johnstown area. ... more   less 
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Also Known As:
Holiday Inn Johnstown Downtown Hotel Johnstown
Johnstown Holiday Inn

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