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“Excellent hotel-great staff-perfect location”

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Hilton Garden Inn Kennett Square
Ranked #1 of 2 Hotels in Kennett Square
Certificate of Excellence
United States
Level Contributor
161 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Excellent hotel-great staff-perfect location”
Reviewed 1 January 2012

We stayed over for New Year's Eve night while visiting Longwood Gardens. The hotel is located less than a mile from the parking lot of Longwood Gardens and on the same side of the road. It can't be more convenient than that!! The front desk staff was extremely friendly and the night before our stay, one of the staff called to confirm if we wanted a smoking or non-smoking room just to make sure!! That has never happened to us before in all of our many hotel stays. When we checked in she remembered who we were and we even got upgraded to a jacuzzi room for no additional charge. After about an hour after checking in she called to make sure everything was okay and told us how to use the sleep number bed system they have. We were very impressed with the her and her name was Tina and she really went out of her way to make us feel truly at home. The room itself was large, the bathroom was large. The bed was just perfect, Loved the adjustable number system, wish I could have figured out a way to sneak that out the back door and take it home. The room was also very clean. Neutrogena products in the bathroom. The entire hotel was clean. They have a breakfast area downstairs in the lobby for $9.95 each but we didn't use it. Microwave, refrigerator and coffeemaker were in the room. We didn't use the pool or exercise room but did check them out and they both looked really nice. Wish we had more time to enjoy it. Applebee's is located right in the same parking lot and very convenient to just walk there for dinner, which we did. For it being New Year's Eve it was very quite and we didn't hear any noise at all in the hotel. Since we had a smoking room we were located on the third floor. This is a perfect place to stay to visit the Brandywine Valley & Longwood Gardens.

  • Stayed December 2011, travelled as a couple
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Helpful?
Thank sunny45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane_Cropper, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, 16 January 2012
Dear Guest-
Thank you for visiting us on New Years Eve at the Hilton Garden Inn Kennett Square! We are so delighted you experienced beautiful Longwood Gardens, an exceptional attraction in any season, but especially over the holidays. We are also pleased to hear that you liked our beds - an important feature of a hotel stay! Just as important is the staff and facility, and our agents are committed to outstanding guest satisfaction. We appreciate you visiting us at the Hilton Garden Inn Kennett Square and hope you return soon. Enjoy 2012!
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578 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Portuguese first
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English first
Brussels Belgium
Level Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 31 December 2011

Kennett Square is a small - aside from a few B&B's, there aren't too many accommodation options, but the Hilton Garden Inn is perfectly adequate, and very convenient if you're visiting Longwood Gardens which is just up the road from the hotel. There are nice restaurants all over the area, plus every kind of fast food. Our room was very clean and quiet - the standard coffee maker, microwave and mini-fridge, plus all-day coffee in the lobby. The bathroom had Neutrogena toiletries and plenty of space around the sink. If you're a smoker, ask for a ground floor room: at the end of the hall is an exit which has a smoking area - just use your keycard to get back in - nice if you just want to run out in your bathrobe!

  • Stayed December 2011, travelled with family
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Helpful?
Thank PamelaJ1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane_Cropper, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, 3 January 2012
Dear Guest-
Thank you for visiting us recently at the Hilton Garden Inn Kennett Square. We are so delighted you experienced gorgeous Longwood Gardens, an exceptional attraction in any season, but especially over the holidays! And all hotel rooms will be beautifully refurbished during our upcoming renovation project, ensuring future visits provide even better accommodations. We wish you a happy and healthy 2012!
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Mt. Cobb, Pennsylvania
Level Contributor
388 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 12 December 2011

Friendly staff. Eventually we got a clean and comfortable room. Great location if you are visiting Longwood Gardens or Kennett Square (Mushroom Capitol of the World). I enjoy finding and rating a place a 5 but just cannot do it for this HGI. We were initially, knowingly put into Room 337 which occassionally shakes. We are talking a 4 on the Richter scale. Items in that room were shaking and vibrating when it happened. You could feel it to your core. We were told it has been looked into and may have something to with the hotel dryers. Happily we were immediately relocated. Other than the initial room snafu it is a pretty good HGI.

  • Stayed December 2011, travelled as a couple
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Helpful?
1 Thank TrayBN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane_Cropper, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, 28 December 2011
Dear Guest-
Thank you for staying with us recently, and for sharing your experience while here at the Hilton Garden Inn Kennett Square. We apologize for any inconvenience caused you by having to switch rooms, but are pleased the visit was enjoyable. We hope you will come back and visit the Mushroom Capital of the World, and beautiful Longwood Gardens. There is always something to see and do here in the Brandywine Valley!
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Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 December 2011

A friend and I decided to stay here as we visited the nearby Brandywine Valley winery trail. It's location is the halfway point between NYC and Washington DC. The hotel was great. It was very convenient to the local attractions and plenty of parking. The lobby is wonderful and very welcoming - it's currently decorated for Christmas and it was comfortable to sit by the lobby fireplace. The rooms were nice and clean - I really liked that there was a microwave and fridge in the room. Applebees restaurant is across the parking lot - so a short walk for lunch or drinks (and that's who does their room service!) The all-american breakfast buffet ($9.95) was generous and delicious - the serving area was clean and they even had wait service. I highly recommend this hotel and plan on staying here again for future visits.

  • Stayed December 2011, travelled with friends
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Helpful?
1 Thank Jaime418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane_Cropper, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, 21 December 2011
Dear Guest-
Thank you for visiting us at the Hilton Garden Inn Kennett Square recently. I am so glad you experienced the Brandywine Valley Wine Trail, another great reason to come to our area! We are pleased you enjoyed your stay and look forward to having you with us again! Enjoy your holidays!
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NORTHERN NEW JERSEY
Level Contributor
121 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 3 December 2011

We stayed here one night- The room is a very nice size, clean and well appointed including bed that can be dialed for firmness. The staff is the most helpful I have seen in a hotel in a very long time. Someone even came up to the room cause we were unsure how to set the heat. (they need better instrucions in the room). I am not sure about the value. NOTE the phone number on the trip advisor leads to HOTEL.COM not the hotel- therefor we paid a additional $5 more than contacting the hotel- Wonder if this is how trip advisor makes money???

  • Stayed December 2011, travelled as a couple
    • Location
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Helpful?
1 Thank JerryDEBO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane_Cropper, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, 21 December 2011
Dear JerryDEBO-
I am delighted you experienced the Hilton Garden Inn Kennett Square, and that you like our beds - always an important feature of a hotel stay! Just as important is the staff, and our agents are committed to outstanding guest satisfaction, as you personally witnessed. We thank you for visiting us at the Hilton Garden Inn Kennett Square and hope you return soon. Enjoy your holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Annapolis
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 December 2011

We stopped to see the fall display at Longwood Gardens on our way home from the Poconoes. We decided to spend the night and chose HGI because of location. Our experience was excellent -- the reception staff was very friendly -- room large and clean -- internet fast -- and the breakfast one of the best hotel lobby meals we ever had. The experience was so good that instead of a day trip next week for the Longwood Christmas display we have booked a room. Hilton offered a very good discount for December but this HGI either didn't participate or I was too late in booking to get one of the rooms available for the offer. The only down side was being located in the middle of a retail area but being so close to the Gardens made up for it.

  • Stayed November 2011, travelled with family
    • Value
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Helpful?
Thank AnnapolisMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clearwater/Tampa Bay Florida
Level Contributor
305 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 22 November 2011

In the area for a family wedding. We stayed here, which was convenient to the Philly airport and the wedding location in Delaware. Hotel was clean, room comfortable, and staff helpful. Lobby breakfast was better than most complimentary hotel fare. Beer and wine in the lobby in the evenings.
No restaurant in the hotel, but plenty close by. Highly recommend the sushi place next door - excellent!

  • Stayed September 2011, travelled with family
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Helpful?
Thank ClearwaterJen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane_Cropper, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, 1 December 2011
Dear Traveler-
Thank you for staying with us and experiencing the Hilton Garden Inn Kennett Square and surroundings. You're right about breakfast - it is very popular, especially the fresh omelets and waffles each morning! Many locals start their day out here. We hope you can come back and see us again!
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Additional Information about Hilton Garden Inn Kennett Square

Property: Hilton Garden Inn Kennett Square
Address: 815 East Baltimore Pike, Kennett Square, PA 19348-1863
Phone Number:
Region: United States > Pennsylvania > Kennett Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kennett Square
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Kennett Square 3*
Number of rooms: 92
Official Description (provided by the hotel):
Ideally located less than one mile from Longwood Gardens and minutes from other Brandywine Valley Attractions and Wineries, the hotel features 92 guest rooms, with a mix of suites, two large meeting rooms, an indoor pool and whirlpool, on-site breakfast restaurant, fitness center, sundry convenience shop and large lobby. Several restaurants are within walking distance, including an Applebee's in the parking lot. All hotel rooms feature a mini-fridge, microwave and coffee maker, self-adjusting Garden Sleep System bed, complimentary wired and wireless internet access, along with remote printing to the business center. 37" LCD HDTV in all rooms with over 100 channels to choose from. ... more   less 
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Also Known As:
Hilton Garden Inn Kennett Square Hotel Kennett Square
Hilton Kennett Square
Kennett Square Hilton Garden Inn

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