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“It was OK I think we will try another hotel next time”

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Hilton Garden Inn Kennett Square
Ranked #1 of 2 Hotels in Kennett Square
Certificate of Excellence
Reviewed 31 May 2014

We love Longwood Gardens and the Brandywine River Museum, and enjoy several restaurants in the area. This is the first time at a hotel in Kennet Square as we had been staying in Chadd's Ford before. This hotel is centrally located- too central for me. It did not feel comfortable to us. We never really relaxed. The room seems smaller and the bed was not really comfortable, the view is of busy shopping area and the price is more than the experience for us. The staff was very friendly and helpful and it is very clean and organized. Just not the right place for us. We are staying at another Garden Inn tomorrow in Gettysburg, I hope we have a better experience then.

  • Stayed: May 2014, travelled as a couple
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1  Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this reviewResponded 17 September 2014

Dear Guest-
We appreciate your feedback, and were sorry to learn our location was not a good fit for you. We are glad that our staff was able to provide assistance when needed, and hope that your stay in Gettysburg was enjoyable for you.

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398 - 404 of 616 reviews

Reviewed 29 May 2014

Hotel is clean and conveniently located to Longwood Gardens and Winterthur. We've stay there three times and had an enjoyable stay each time. The package deal for the gardens and breakfast is good. The staff is helpful and pleasant. Lots of free snacks in the lobby too.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Jerome K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this reviewResponded 17 September 2014

Dear Guest-
Thank you for posting your experience while being our guest and visiting Longwood Gardens and Winterthur - two absolutely wonderful attractions close at hand! We are glad your stay was enjoyable and you had time to relax in our lobby. We hope to see you again very soon!

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Reviewed 27 May 2014 via mobile

Stayed one night, room seemed to be clean but VERY dark. Not lighting dark just dark. Tub in bathroom did not drain very well. Not nicest thing while taking a shower. Also the tub itself in need of replacement. I just feel that in a Hilton branded hotel, staff should pay more attention to detail. I did not see that here.

Stayed: May 2014, travelled with family
Thank TLC1316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this reviewResponded 17 September 2014

Dear Guest-
We appreciate you taking the time to post your experience while a guest here, and were sorry to learn that you were not satisfied with your room. I will be happy to discuss this further with you if you would like to contact me directly at the hotel. Our guests' satisfaction is our number one priority. Thank you again for posting your experience!

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Reviewed 22 May 2014

Hilton Garden Inn at Kennett Square is a typical roadside American hotel. It's not super fancy. The rooms are comfortable but on the small side. The bed has an adjustable tension knob on it to set how firm you want the mattress. Either it was broken, or it's a gimmick. The mattress got a little bit firmer as the pressure was increased, but still not to my liking. It's sort of a no-frills place. The only amenities are (dinner room service only; a small spa, and 2 complimentary bottles of water). They have a nice breakfast buffet. It's $10 and has quite a selection from prepared scrambled eggs, scrapple, ham, bacon, home fries, self-make waffles, to made-to-order omeletts. The staff is pleasant, but a couple of them (not all) seemed rather distant at the front desk.

  • Stayed: May 2014, travelled as a couple
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Thank Dennis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this reviewResponded 17 September 2014

Dear Guest-
Thank you for taking the time to post your experience! We are a "limited service" property so we do not offer all amenities that the full service hotels are able to, but do try to offer a very comfortable stay to our guests. We are glad you enjoyed the breakfast and hope we have the opportunity to host you here again!

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Reviewed 19 May 2014

We were booked at this place as part of a large wedding group. This place was hard to find and the roads are confusing. We couldnt see the sign from the road. Bring a GPS if you're not from the area. The hotel was clean and up to date and had good water pressure. The room was a little tight but it worked. The Keurig and microwave in the room was a nice touch and they offered a nice breakfast buffet but it wasn't free. The price seemed reasonable if you're a big breakfast eater. Our biggest complaint was there isn't a safe in the room. We didn't feel comfortable leaving valuables there.

  • Stayed: May 2014, travelled with friends
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1  Thank ninedogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this reviewResponded 17 September 2014

Dear Guest-
Thank you for posting your experience while spending time here attending a nearby wedding. We are sorry to learn about the issue with the safe as we do offer them free of charge at our Front Desk, but are so pleased that everything else seemed to go well. We hope to see you back here again soon!

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Reviewed 16 May 2014

Comfortable stay for a reasonable price. Access to amenities of charming Kennett Square and longwood Gardens. Easy access from PHL airport. We also went to a Union soccer game close by. Breakfast is great with an omelet station and great service. newspapers are available with a comfortable lobby with coffee if wife is sleeping in. Rooms are efficient. Keurig dispenser for coffee and tea. Plenty of room and we had an additional sitting room so we could watch separate TV shows. Furniture was comfortable, not excessive. Just the right amount of comfort and efficiency for a reasonable price, we paid under $150/night. Can have people visit you at the hotel either in the lobby or the adjoining room in the suite. Looking forward to our next visit

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this reviewResponded 17 September 2014

Dear Guest-
We are glad to hear you were able to enjoy the charming town of Kennett Square with its unique shops and plentiful restaurants, as well as outstanding attractions within close proximity. Our suites do offer extra space for added comfort. Thank you very much for posting your experience!

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Reviewed 16 May 2014

Everything about this Hilton Garden Inn was pleasant. I was greeted by a friendly staff. Everything from the parking to the room was clean and well cared for. I enjoyed my visit and will return. Longwood Gardens was beautiful.

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Charles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this reviewResponded 17 September 2014

Dear Guest-
Thank you for posting your feedback while visiting the unique and always amazing Longwood Gardens! Our staff strives to deliver exceptional customer service, and at the same time enjoys very much the interaction with our guests. We are pleased your visit was enjoyable and look forward to hosting you here again!

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Additional Information about Hilton Garden Inn Kennett Square

Address: 815 East Baltimore Pike, Kennett Square, PA 19348-1863
Phone Number:
Region: United States > Pennsylvania > Kennett Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kennett Square
Price Range: £105 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Kennett Square 3*
Number of rooms: 92
Official Description (provided by the hotel):
Ideally located less than one mile from Longwood Gardens and minutes from other Brandywine Valley Attractions and Wineries, the hotel features 92 guest rooms, with a mix of suites, two large meeting rooms, an indoor pool and whirlpool, on-site breakfast restaurant, fitness center, sundry convenience shop and large lobby. Several restaurants are within walking distance, including an Applebee's in the parking lot. All hotel rooms feature a mini-fridge, microwave and coffee maker, self-adjusting Garden Sleep System bed, complimentary wired and wireless internet access, along with remote printing to the business center. 37" LCD HDTV in all rooms with over 100 channels to choose from. ... more   less 
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Also Known As:
Hilton Garden Inn Kennett Square Hotel Kennett Square
Hilton Kennett Square
Kennett Square Hilton Garden Inn

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