We were staying at sheraton valley forge over Memorial Day weekend... We were there for soccer tournament and stayed there with the whole team. This was the most uncomfortable stay that I ever had, especially for my kids. The hotel has no place for kids to play at all. It has very small pool and courtyard nearby. We were told that we cannot eat at courtyard. We also couldn't play at courtyard!!' Boys were throwing the ball at courtyard and we were told that they were allowed to play, but not with the ball, cause they can hurt themselves.. Really?!?! Boys are 10 years old, and we didn't book this hotel individually, and hotel was aware who they were booking rooms for. Personnel of the hotel continued to stay near the windows and pointing fingers at our boys while they were playing.. There were 5 people on different floors, who stayed there for about an hour. It made our boys feel very uncomfortable like someone was watching them... And parents were very angry, we were there supervising them... Come on, it was 9 pm, boys were not loud!!! Also, breakfast was also not pleasant cause they kept on going after people to make sure they pay. Very weird experience.. Customer service and satisfaction is definitely not a priority for this hotel's stuff. Very disappointing!!! I wouldn't recommend this hotel to anyone with kids, and I never expected this from Sheraton...
- Official Description (provided by the hotel):
- With 180 guest rooms and suites as well as nearly 25,000 sq. feet of meeting space, the Sheraton Valley Forge Hotel is located near the King of Prussia Mall and the Philadelphia Expo Center. ... more less
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- Also Known As:
- Park Ridge Hotel