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“Going Down Hill”

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Hyatt House Philadelphia/King of Prussia
Ranked #1 of 16 Hotels in King of Prussia
Certificate of Excellence
GreenLeadersSilver level
Reviewed 27 March 2014

I gave this property a very good review before and it was well deserved but it is going down hill fast. My last stay I saw a bug and room not cleaned well---not happy about that and could not sleep. Thank God it was a shorter stay. This was my place to go when visiting family but I need to find a new hotel in the area,

  • Stayed: January 2014, travelled with family
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Thank pickylady35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhKingofPrussiaGenMg, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 31 March 2014

Hello Pickylady35,

I was saddened to see you had a disappointing stay. I assure you that we strive to keep our rooms and property at a high level of cleanliness, I apologize that we failed to meet that standard. I hope that you will give us another chance in the future and look forward to meeting you then.

Sincerely,

General Manager, HYATT house King of Prussia

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632 - 638 of 860 reviews

Reviewed 24 March 2014

We stayed here for 3 nights right before moving to California and it was an overall pleasant stay. The room was tastefully decorated and we had a pull-out bed and a pack n play ready for our 4-yr old and 1 yr old. The only reason I give it 4 stars is the lack of a bathtub which made it a little difficult to bathe the little ones.

The had all the great amenities: pool, laundry room, great breakfast and hotel shuttle to the mall. Customer service was very helpful and courteous - always with a smile. We only used housecleaning once but it seemed very adequate. If we ever come back, I'd definitely stay again. Great value for a hotel.

Room Tip: Not sure if there's a bad one. We were a couple of rooms down from the front desk and the elevat...
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  • Stayed: March 2014, travelled with family
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Thank mainlinenewb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhKingofPrussiaGenMg, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 26 March 2014

Dear mainlinenewb,

Thank you for your response. We are glad you enjoyed your stay here in King of Prussia, hope your move to California went smooth. I am happy you were able to enjoy most of amenities and hope to see you again when you visit home.

Sincerely,

General Manager, HYATT house King of Prussia

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Reviewed 10 March 2014

This was a last minute get away with the family. We went to the Please Touch Museum and then traveled about 20 mins to King of Prussia to shop, eat and sleep. This hotel was perfect! It was cute, clean, quaint and quiet. Check in/out was a breeze. The bed was SO comfortable. Bathroom shower was nice and hot and clean. Microwave was perfect to heat up our Cheesecake Factory dinner and fridge was perfect to keep drinks cold. Free breakfast in the morning hit the spot. They even had an omlet station! I don't eat eggs, but it seemed that people really enjoyed that part of the breakfast. All around, we had a great time at this location and when we come back, I'm coming back to this location!

  • Stayed: March 2014, travelled with family
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Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhKingofPrussiaGenMg, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 11 March 2014

Dear Wendy B,

Thank you for taking the time to share your feedback with us. I am glad that you enjoyed your overall experience and found our amenities to be 'perfect'. We are looking forward to welcoming you back soon.

Sincerely, General Manager - HYATT house King of Prussia

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Reviewed 9 March 2014

We love this hotel! This was our second stay, and it was as good as the first! We like the free breakfast, which has so many choices and includes hot food. The rooms are so comfortable. They feel larger than a normal hotel room. You feel like your in a little apartment. They put us in a room that was right off of the elevator, so in the mornings it was hard to sleep in with everyone right outside the door talking, but slept well through the night. The location is so convenient to the mall and also to hop on 76 to head right into Philly. This is our favorite place to stay!

  • Stayed: March 2014, travelled as a couple
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1  Thank Kristy_Burns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhKingofPrussiaGenMg, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 11 March 2014

Dear Kristy_Burns,

Thank you for staying with us again! Exceeding our guest's expectations is what we strive for, and I am happy to hear that you has such and enjoyable stay. We look forward to welcoming you back to the HYATT house soon.

Sincerely, General Manager - HYATT house King of Prussia

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Reviewed 9 March 2014 via mobile

Rooms are brand new, clean, and spacious. Most have a granite/stainless kitchenette and full fridge - perfect if you are on the road all the time and get sick of eating out. The hotel is right behind the King of Prussia mall - walking distance - which pretty much has any store you'd ever need. It is also right across the parking lot from The Capital Grill and Joe's Crab Shack. But what really makes this place great is the staff. They are amazing!!! During a recent snowstorm every single restaurant in town was closed, and this hotel is not set up to be a full service restaurant - more like a Courtyard Marriott cafe. The hotel manager and bartenders (one was 8 months pregnant) worked the kitchen and bar like nothing I have ever seen. Many employees could not make it to the hotel, so these women went above and beyond to feed and service a massive crowd of hungry, stranded hotel guests. Medina at the bar is a gem, but the whole operation is pretty darn excellent.

  • Stayed: March 2014
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Thank nurns28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhKingofPrussiaGenMg, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 10 March 2014

Dear nurns28,

Thank you for taking the time to share your experience with us. I am glad to hear that our amenities and especially our staff exceeded your expectations. I will be certain to share your comments with the entire team here at the HYATT house. We hope to have the opportunity to serve you again the next time your travels take you the King of Prussia area.

Sincerely, General Manager - HYATT house King of Prussia

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Reviewed 25 February 2014 via mobile

We stayed here for my daughters tournament and the hotel was beautiful. We ate dinner there which was just so so but the bartender told us his honest opinion. The problem came in when all night the people above us was super loud. We had to call 3 times. They did apologize and gave us hyatt points

Stayed: February 2014
Thank tinyrucat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhKingofPrussiaGenMg, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 27 February 2014

Dear tinyrucat,

Thank you for taking the time to share your feedback in regards to your recent experience at the HYATT house in King of Prussia. I am glad that you enjoyed your overall experience, even in spite of the loud guests. We certainly look forward to welcoming you back soon!

Sincerely, General Manager - HYATT house King of Prussia

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Reviewed 21 February 2014

I understand that hotels change sheets less often in an effort to save money and sell this as a "green" environmental concern. That is fine but what would you think of a hotel that does not change sheets in between guests? Disgusting. I was shocked to pull back my blanket and see a human discharge stain freshly left on the sheets. When I went down to the front desk they called the housekeeper. She stated that she "checked" those sheets! Is "checking" the sheets in between guests the standard! Housekeeping staff here does a lousy job overall. Gross. Not clean at all.

Stayed: February 2014, travelled with family
1  Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhKingofPrussiaGenMg, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this reviewResponded 24 February 2014

Dear Joe C,

Thank you for your feedback and taking the time to post your comments.

I reviewed your comments regarding your stay with us at the HYATT house. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the housekeeping issue regarding the linens. I have personally met with our Executive Housekeeper to address this issue.

Thank you again for the comments, which will help us in our ongoing efforts to improve our service. We hope that you give us another chance in the future. I would be happy to assist with your reservations so that we can exceed your expectations.

Sincerely, General Manager - HYATT house King of Prussia

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Additional Information about Hyatt House Philadelphia/King of Prussia

Address: 240 Mall Blvd, King of Prussia, PA 19406-2902
Phone Number:
Region: United States > Pennsylvania > King of Prussia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in King of Prussia
Price Range: £98 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt House Philadelphia/King of Prussia 3.5*
Number of rooms: 147
Official Description (provided by the hotel):
At HYATT house(R) Philadelphia/King of Prussia we want you to feel right at home. We welcome you to our residential-inspired designed suites and keep your everyday routines flowing. You will enjoy thoughtful travel amenities like laundry and grocery service, free Wi-Fi, free Morning Spread With Omelet Bar, and a Workout Room open 24 hours. When you're going to be with us for awhile, we want you to feel like you never left home. We invite you to spread out in our suites with full kitchens and living areas. Mingle with friends or colleagues in The Commons area, take a dip in the indoor pool with whirlpool, or unwind in our beautiful courtyard with patio and firepit. If you want to sample some area activities, our House Host will familiarize you with the neighborhood. Plus, our free shuttle service will take you anywhere within a 5 mile radius. When staying with us long term, you will enjoy the convenience of our 24/7 business center with computer workstations, USB ports, Wi-Fi access, charging station and printers. Our meeting and training facilities include 3,000 square feet of versatile Gathering Rooms with state-of-the-art technology and audiovisual equipment, and four unique breakout rooms for executive training classes, lectures and seminars. ... more   less 
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