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“Nice place to relax after tiring day”

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Crowne Plaza Hotel Philadelphia - King of Prussia
Ranked #7 of 16 Hotels in King of Prussia
GreenLeadersBronze level
Reviewed 23 March 2014

I've stayed several times at this hotel and always comfortable, clean and although it can be busy it's very quiet. Convenient for shopping trips and for travelers on turnpike too. Many restaurants to choose from are close.

Stayed: March 2014, travelled with family
Thank Susie007allen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 24 March 2014

Dear Guest,

Thank you for your feedback. I really appreciate your taking the time to let folks know how much you enjoyed your stay. It is very kind of you to point out how clean, quiet, comfortable and convenient you found the hotel to be.

I hope to have the opportunity to meet you on your next visit. Until then, I wish you very safe and enjoyable travels!!

Best regards,

Bob McGowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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186 - 192 of 387 reviews

Reviewed 2 March 2014

Just spent a week here conducting a company sponsored seminar. From check-in to check-out I couldn't find a thing that wasn't to like. The hotel staff was great, the rooms were comfortable, the catering & banquet staff was awesome. I just hope if I need to conduct any more seminars in the Philly area, they allow us to work here. OK, the weather wasn't great, but that wasn't their fault.

  • Stayed: February 2014, travelled on business
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Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 4 March 2014

Dear James,

Thank you for taking the time to write. I appreciate all of your kind remarks and will be sure to let my entire team know of your satisfaction with your stay. We certainly hope you will return for more seminars...we will do our very best to deliver an even better experience next time.

Thanks again for your feedback!

Sincerely,

Bob McGowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

Staying at these two hotels is confusing! Two buildings with a 75 yard cross walk across the road.Still do not know if they are owned and operated by the same company? The management for both need to communicate and get on the same page.
Poor Customer service/communication....don't use the pool...dirty, no towels...I did ask several people at and around front desk for towels...waited an 1/2 hour in lobby for towel. The rep at the desk for the fitness center said "This happens all the time, they never have any towels..You would think they would order some". I wonder if they really care about the customers?The desk at Crown said that they own both hotels and to help my self. So i had some coffee/bagel/sausage with scrambled eggs in the Fairfield where the fitness center is...I was told a different story at the Fairfield that they are separate businesses and I was welcomed to have coffee and use of the pool only. It was confusing and I felt bad...Left towel at desk and thanked them as i left. Not going back. The room/ restaurant,lounge was clean and comfortable in the Crown Plaza Hotel.

Room Tip: Rooms are clean and comfortable....Management and customer service has allot to be desired. Will not...
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  • Stayed: February 2014, travelled on business
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1  Thank richyvon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 18 February 2014

Dear Guest,

Thank you for your feedback. We appreciate it very much. I apologize for all of the confusion that you endured and will reach out to you personally to get more details.

Thanks for having been our guest and for your constructive comments.

Sincerely,

Bob McGowan
General Manager

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Reviewed 15 February 2014 via mobile

My husband surprised me with a last minute getaway for Valentine's Day. We stay here and everyone was so nice, polite, and helpful. The room was gorgeous and clean. With free wifi, coffee , a gym, restaurant, bar,and a small refrigerator in the room. We didn't eat at the restaurant but we do get some of their deserts that was so good. I would stay there again.

Stayed: February 2014, travelled as a couple
2  Thank Sammi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 17 February 2014

Dear Guest,

Thank you for your kind remarks. I appreciate your taking time to write about how much you enjoyed your stay. I will be sure to pass on your comments to my team...I know they will be pleased that you enjoyed yourselves.

Thanks for having been our guest. I hope to meet you on your next visit.

Sincerely,

Bob McGowan
General Manager

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Reviewed 7 February 2014

The Crown Plaza in King of Prussia, was average at best. I didn't really have a problem with the rooms, the bathrooms where nice. But the place isn't cheap either, I would say its the bare minimum you would expect at this price point. What I didn't expect was the noise. At night I felt like my room may as well not have a door, I could hear anyone walking down the hall. For some reason people where using the ice machine through out the night. I could also hear when the guy in the room next to me used the bathroom, that is just unnecessary.

I ended up sleeping with the TV on so at least the noise was constant and tended to drowned out the rest of the guest. For a Crown Plaza though I expected better, I have to go to this area for work and don't plan on staying here again.

  • Stayed: February 2014, travelled on business
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Thank Craig S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 10 February 2014

Dear Guest,

Thank you for your feedback. I appreciate you taking the time to write. Please accept my apologies for the noisy folks staying around you. We work very hard to control the environment and usually do well to make sure everyone has an enjoyable experience...I am sorry our efforts fell short of your expectations. I hope that you will reconsider staying with us and I invite you to contact me directly as I will ensure you receive our very best accommodations upon your return.

Thank you again for your comments!

Sincerely,

Bob McGowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

At first I hesitated to book the room here as my experience at a Crowne Plaza wasn't the best one, but then they offered shuttle service to the training center I have to go to ( I didn't want to drive 20 miles each way in the snow/ice condition) and the room rate offered is the best one, and the reviews are good on Tripadvisor. Boy, was I pleasantly surprise! :) I experienced great customer services, from front desk, to housekeeping to shuttle drivers. Although I have to agree with some of the reviewers that a couple of staff at the restaurants were not the friendliest, but I didn't get bothered by it too much. I also noticed people do not tip the staff at the restaurants, so can this be one of the reasons why they are not the friendliest among all other staff at the hotel?

The room was nice and clean, although the wall is quite thin, so if you have a noisy neighbor, then you might have some noise issue. The bathroom is nice and clean and you can tell they had recently renovated the place.

Overall speaking, I enjoyed my stay here and yes, I would stay here again if I am in the suburban Philly area, oh and yes, having the mall right across is a big plus for me. I didn't attempt to walk over to the mall in the below freezing condition, but I know a few folks that I met did. It is really close by and I think they hotel shuttle will take you there as well.

Stayed: January 2014, travelled on business
Thank C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 28 January 2014

Dear Guest,

Thank you so much for your kind remarks. I really appreciate your making time to write about your experience with us. I am thrilled to know you truly enjoyed your visit and plan to stay with us again on a return trip.

I will be sure to recognize my team for having made such a positive impression.

Best regards,

Bob McGowan
General Manager

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Reviewed 31 December 2013

I stayed hear over the weekend of a two week trip. The room was clean and very comfortable. Best of all though were the staff who, without exception, were helpful and courteous. For those who like the shopping, the Mall is literally across the road and has pretty much all the shops one might hope for and a good selection of restaurants.

Would certainly stay again if in the area.

  • Stayed: November 2013, travelled on business
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Thank Jimbod01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 3 January 2014

Dear Guest,

Thank you very much for your excellent review. I am especially pleased by the positive impression that my team had on you and hope that you will have the opportunity to return very soon. I will be sure to commend my associates for going above and beyond.

Thank you.

Best Regards,

Bob McGowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Philadelphia - King of Prussia

Address: 260 Mall Blvd, King of Prussia, PA 19406-2902
Phone Number:
Region: United States > Pennsylvania > King of Prussia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in King of Prussia
#7 Business Hotel in King of Prussia
Price Range: £78 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Philadelphia - King of Prussia 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Crowne Plaza Hotel Philadelphia - King of Prussia is the premier hotel in the King of Prussia area. Just 18 miles west of Philadelphia our hotel offers beautifully appointed guest rooms featuring the Crowne Plaza Sleep Advantage and free wired and wireless high-speed Internet access. Located directly across from the King of Prussia Mall which offers 3 million sq. ft. of retail space including Neiman Marcus, Nordstrom, Bloomingdale's and over 400 exclusive shops and restaurants. The hotel is just minutes from Exit 326 of the PA Turnpike, the Valley Forge Convention Center, Valley Forge National Park and Valley Forge Military Academy. The Crowne Plaza Valley Forge boasts 23,000 sq. ft. of function space including two elegant ballrooms and a total of 18 meeting rooms, highlighted by the International Association of Conference Center approved Liberty Conference Center featuring a 132-seat amphitheater, in-house audio/visual expertise and ample breakout rooms. A friendly, attentive and reliable service staff looks forward to your arrival! ... more   less 
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Also Known As:
Crowne Plaza Valley Forge
Valley Forge Crowne Plaza

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