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“Offers a lot for the price”

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Crowne Plaza Hotel Philadelphia - King of Prussia
Ranked #7 of 16 Hotels in King of Prussia
GreenLeadersBronze level
Reviewed 11 June 2014

Rooms are large and have updated bathrooms with wonderful lighting that you don't often see at this price point. Location could not be better - near restaurants, a huge shopping mall, major highways. They have an arrangement with the Bally Fitness/LA Fitness center next door where you get a free pass to a full service gym with racquetball, swimming, etc. The wireless was dependable (yay!). Nice hotel bar, good service at the restaurant. All this for less than $175/night. You are getting a Ritz Carlton experience at a Crown Plaza price.

  • Stayed: June 2014, travelled on business
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1  Thank ClimberGirl_6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 13 June 2014

Dear Guest,

Thank you for your excellent review. Anytime we are compared favorably with Ritz Carlton, we are very pleased!! I really appreciate your touching on so many of the aspects of my property that I know other travelers are interested in hearing about. The kind words mean a great deal to me and my entire team.

Thanks again for your feedback. We hope to see you again very soon.

Sincerely,

Bob McGowan
General Manager

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182 - 188 of 387 reviews

Reviewed 1 June 2014

I stayed here for one night business trip. It's about 20 minutes from Philly train station at 30th street. The bed was comfortable and consistent with crowne plaza expectations. It's near a really nice mall that has good shopping. Had a great dinner at Capital Grille steak restaurant which is a two block walk and it was fantastic. Also had a drink at the lobby bar and service was good. Would recommend if you are traveling nearby for business.

  • Stayed: May 2014, travelled on business
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1  Thank Eric E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 3 June 2014

Dear Guest,

Thanks for your comments. I really appreciate the kind remarks and will be sure to share them with my team. It is always nice to know when we have delivered beyond the normal service levels. Thank you as well for recommending my property to others. We will continue to work hard to ensure that all of our guests get the same level of enjoyment as did you.

Hope to see you on a return visit.

Best regards,

Bob McGowan
General Manager

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Reviewed 28 May 2014

I stayed here for a business trip, and it was an easy experience. No hiccups, no issues. I was on the 5th floor (club level), which was nice and quiet. The breakfast buffet in the morning was pricey ($15), but convenient and had good variety. The King of Prussia mall is just across the street - easy walking distance. Some of the restaurants are a bit further, but a flat and easy walk.

Room Tip: The 5th floor is their "club level" - but if you can get it, it's quiet!
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  • Stayed: May 2014, travelled on business
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1  Thank mcqker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 3 June 2014

Dear Guest,

Thank you for your feedback. I appreciate your time in writing and sharing your positive experience with others. I will be sure to let my team know that we did well for you. I know they will join me in wishing you safe and happy travels. If your plans bring you back to King of Prussia, please allow us to serve you again!

Sincerely,

Bob McGowan
General Manager

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Reviewed 22 April 2014

It's across the road from the King of Prussia mall, but you could not call this a destination hotel - but nevertheless it sparkles, is exceptionally well-maintained with spacious, comfortable rooms. The three rating in my book means 'good' - a perfectly recommendable hotel where you need it. Pleasant, helpful reception staff. All that upscale, and other, shopping on the doorstep is an attraction. And you can even get a bus from there straight to the Valley Forge National Park visitor centre. We enjoyed our stay. Decent breakfast, though the staff do seem a bit disengaged - there are ways to escort guests to a table without exuding a lack of interest. Shirts are $5 to launder.

  • Stayed: April 2014, travelled with friends
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1  Thank Camwas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 25 April 2014

Dear Guest,

Thank you for all of your kind remarks. I love that you found the hotel to "sparkle" and that it was "exceptionally well maintained". We make every effort to ensure the property is in the best possible condition for each guest...it is nice to get the kudos.

We hope to see you again on your next visit to King of Prussia.

Thank you again for your feedback.

Best regards,

Bob McGowan
General Manager

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Reviewed 23 March 2014

I've stayed several times at this hotel and always comfortable, clean and although it can be busy it's very quiet. Convenient for shopping trips and for travelers on turnpike too. Many restaurants to choose from are close.

Stayed: March 2014, travelled with family
Thank Susie007allen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 24 March 2014

Dear Guest,

Thank you for your feedback. I really appreciate your taking the time to let folks know how much you enjoyed your stay. It is very kind of you to point out how clean, quiet, comfortable and convenient you found the hotel to be.

I hope to have the opportunity to meet you on your next visit. Until then, I wish you very safe and enjoyable travels!!

Best regards,

Bob McGowan
General Manager

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Reviewed 2 March 2014

Just spent a week here conducting a company sponsored seminar. From check-in to check-out I couldn't find a thing that wasn't to like. The hotel staff was great, the rooms were comfortable, the catering & banquet staff was awesome. I just hope if I need to conduct any more seminars in the Philly area, they allow us to work here. OK, the weather wasn't great, but that wasn't their fault.

  • Stayed: February 2014, travelled on business
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Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 4 March 2014

Dear James,

Thank you for taking the time to write. I appreciate all of your kind remarks and will be sure to let my entire team know of your satisfaction with your stay. We certainly hope you will return for more seminars...we will do our very best to deliver an even better experience next time.

Thanks again for your feedback!

Sincerely,

Bob McGowan
General Manager

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Reviewed 17 February 2014

Staying at these two hotels is confusing! Two buildings with a 75 yard cross walk across the road.Still do not know if they are owned and operated by the same company? The management for both need to communicate and get on the same page.
Poor Customer service/communication....don't use the pool...dirty, no towels...I did ask several people at and around front desk for towels...waited an 1/2 hour in lobby for towel. The rep at the desk for the fitness center said "This happens all the time, they never have any towels..You would think they would order some". I wonder if they really care about the customers?The desk at Crown said that they own both hotels and to help my self. So i had some coffee/bagel/sausage with scrambled eggs in the Fairfield where the fitness center is...I was told a different story at the Fairfield that they are separate businesses and I was welcomed to have coffee and use of the pool only. It was confusing and I felt bad...Left towel at desk and thanked them as i left. Not going back. The room/ restaurant,lounge was clean and comfortable in the Crown Plaza Hotel.

Room Tip: Rooms are clean and comfortable....Management and customer service has allot to be desired. Will not...
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  • Stayed: February 2014, travelled on business
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1  Thank richyvon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this reviewResponded 18 February 2014

Dear Guest,

Thank you for your feedback. We appreciate it very much. I apologize for all of the confusion that you endured and will reach out to you personally to get more details.

Thanks for having been our guest and for your constructive comments.

Sincerely,

Bob McGowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Philadelphia - King of Prussia

Address: 260 Mall Blvd, King of Prussia, PA 19406-2902
Phone Number:
Region: United States > Pennsylvania > King of Prussia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in King of Prussia
#6 Family Hotel in King of Prussia
#7 Business Hotel in King of Prussia
Price Range: £79 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Philadelphia - King of Prussia 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Crowne Plaza Hotel Philadelphia - King of Prussia is the premier hotel in the King of Prussia area. Just 18 miles west of Philadelphia our hotel offers beautifully appointed guest rooms featuring the Crowne Plaza Sleep Advantage and free wired and wireless high-speed Internet access. Located directly across from the King of Prussia Mall which offers 3 million sq. ft. of retail space including Neiman Marcus, Nordstrom, Bloomingdale's and over 400 exclusive shops and restaurants. The hotel is just minutes from Exit 326 of the PA Turnpike, the Valley Forge Convention Center, Valley Forge National Park and Valley Forge Military Academy. The Crowne Plaza Valley Forge boasts 23,000 sq. ft. of function space including two elegant ballrooms and a total of 18 meeting rooms, highlighted by the International Association of Conference Center approved Liberty Conference Center featuring a 132-seat amphitheater, in-house audio/visual expertise and ample breakout rooms. A friendly, attentive and reliable service staff looks forward to your arrival! ... more   less 
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Also Known As:
Crowne Plaza Valley Forge
Valley Forge Crowne Plaza

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