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“Philly Gift Show 2014” 3 of 5 bubbles
Review of DoubleTree by Hilton Hotel Philadelphia - Valley Forge

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DoubleTree by Hilton Hotel Philadelphia - Valley Forge
Ranked #3 of 16 Hotels in King of Prussia
Certificate of Excellence
SYOSSET, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Philly Gift Show 2014”
3 of 5 bubbles Reviewed 25 July 2014

Room wasn't ready for 3 hours after arrival. No explanation, No comps. They lied about how long it would take. Blamed it on the house-keeping dept. . Decaf coffee in cheesy little coffee maker and no high-test or even bottled water in room.. Shower was very strange. I had to enter the shower to turn water on, only to get blasted by Ice cold water.Terrible design. Poor ventilation in Bathroom as well..Restaurant was pretty good. The front desk had a very difficult time handling their work load. No bus boys?? Really?? Parking was way too far from main entrance and way too many handicap spots that were empty. Luckily for me, A rep group picked up the tab for the room. I would have disputed the charges on my credit card. Shame on you Hilton Double what ever you are. Give me embassy Suites next time.... Please.

  • Stayed July 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePhillyVF, General Manager at DoubleTree by Hilton Hotel Philadelphia - Valley Forge, responded to this review, 4 September 2014
Although it was our pleasure to welcome you to our hotel, we do regret to learn that we missed several opportunities to impress you. Even though it is disappointing to know that we may have missed the opportunity to welcome you back, we are truly grateful for the feedback that you've provided. Guest reviews such as yours let us know how we are doing and where we can improve. We hope you will accept our sincere apologies for the inconveniences that you experienced and we hope you’ll consider allowing us the opportunity to win you over during a future visit. Thank you.
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940 reviews from our community

Traveller rating
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    55
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
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  • English first
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English first
Philadelphia, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 24 July 2014

I was disappointed and frustrated with our group's experience at The Double Tree in Valley Forge. While we were very impressed by the organization, consideration, and competence of the conference center, we felt quite the opposite with our experience with guest accommodations. The troubles that we had with accommodations and the amount of time that we had to take out of our day to deal with these issues impacted our training and detracted from the energy and focus of our group. The issues that we had to deal with seemed unnecessary and avoidable.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePhillyVF, General Manager at DoubleTree by Hilton Hotel Philadelphia - Valley Forge, responded to this review, 8 September 2014
We appreciate you letting us know about the aspects of your stay that you enjoyed, as well as the areas that were not as positive. Although we are thankful that your business trip brought you to our hotel, it is disappointing to learn that our guest accommodations fell below your expectations. We hope you'll accept our sincere apologies for the inconveniences that you experienced and we hope you will consider giving us another opportunity to impress you in the future.
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Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 July 2014

Really enjoyed my stay here. Room was very pleasant and clean. Employees were helpful and pleasant. Only one thing missing. No fridge in the room but everything else was just fine. Easy WiFi. Sort of a hike from the parking lot so be prepared.
Would definitely stay here again.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank yless1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePhillyVF, General Manager at DoubleTree by Hilton Hotel Philadelphia - Valley Forge, responded to this review, 8 September 2014
We are happy to know that you enjoyed your visit with us. Thank you for taking the time to share your experience at the DoubleTree by Hilton Hotel Philadelphia-Valley Forge. We are looking forward to welcoming you back and hope you'll keep in mind that refrigerators are available for $15 per day. Thank you and we look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kenosha, United States
1 review
4 of 5 bubbles Reviewed 23 July 2014

Our room was double booked at two different prices and the hotel charged us only the lesser of the two. Staff was friendly and meals in the pub were outstanding. Make sure to bring a sweater because the a/c is pretty cold. In all, a nice stay.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePhillyVF, General Manager at DoubleTree by Hilton Hotel Philadelphia - Valley Forge, responded to this review, 16 September 2014
Although we are delighted to hear that your stay was so pleasant, we do regret if the temperature in your room was not to your liking. We are always grateful when a guest takes the time to share their feedback and we hope you will allow us the opportunity to welcome you back to the DoubleTree by Hilton Hotel Philadelphia-Valley Forge sometime in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 July 2014

Full service hotel tucked away in the suburbs. Great rooms, amenities, and facilities. Staff is very helpful and friendly. This is a business person's home away from home. The parking has been upgraded, the restaurants are good, and the location is convenient to shopping, offices, and highways.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Stephen P G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePhillyVF, General Manager at DoubleTree by Hilton Hotel Philadelphia - Valley Forge, responded to this review, 16 September 2014
It is always a pleasure to welcome you to the DoubleTree by Hilton Hotel Philadelphia-Valley Forge. Thank you for your kind words of praise for our staff and facilities. We are honored to be your hotel of choice in our area. Whether visiting for business or leisure, we hope to welcome you back to your home here in King of Prussia sometime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas, United States
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

I stayed at the DoubleTree Valley Forge for 5 days/nights and had a great experience. The associates are very friendly and helpful. Corey in guest services was especially helpful in assisting me getting to different locations. The hotel is located near the King of Prussia Mall and the Valley Forge National Park. The breakfast buffet is well worth it at Three01 and t.burkes has good food. I had the meatloaf and it was EXCELLENT.
If you like a shower with high water pressure and plenty of hot water on the upper floors, this hotel will deliver. This hotel is definitely worth checking out.

Room Tip: Higher numbers are away from the road.
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  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePhillyVF, General Manager at DoubleTree by Hilton Hotel Philadelphia - Valley Forge, responded to this review, 22 September 2014
We truly appreciate the praise that you've shared for our associates! Thank you for your glowing review regarding your experience at the DoubleTree by Hilton Hotel Philadelphia-Valley Forge. We are delighted that we were able to meet your expectations and we appreciate your positive feedback regarding our meatloaf in our T. Burke's Gastro Pub. We will certainly share your compliments with our Chef. It would be a pleasure to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed 19 July 2014 via mobile

The location is good, the room is nice, but with shopping and luggage, the trek from the parking lot, which is generally quite full, around to the front is a bit of a hike. Then with hands full I have to use my card to go up the elevator. Finally the elevator isn't central so it is a long walk to my room. I am fit and generally don't mind but at day two it is just a bit tedious. A valet or bellman would be a huge asset.

Stayed July 2014
Helpful?
5 Thank Amy Stone A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreePhillyVF, General Manager at DoubleTree by Hilton Hotel Philadelphia - Valley Forge, responded to this review, 22 September 2014
Thank you for alerting us to your concerns. We hope you'll accept our sincere apologies for the inconveniences and difficulties that you encountered during your visit. All guest feedback is highly valued and we greatly appreciate you taking the time to share your comments. We hope we have the opportunity to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Philadelphia - Valley Forge

Property: DoubleTree by Hilton Hotel Philadelphia - Valley Forge
Address: 301 W Dekalb Pike, King of Prussia, PA 19406-2435
Phone Number:
Region: United States > Pennsylvania > King of Prussia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in King of Prussia
#5 Family Hotel in King of Prussia
#6 Romantic Hotel in King of Prussia
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Philadelphia - Valley Forge 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
Welcome to the Doubletree by Hilton Philadelphia - Valley Forge Located in King of Prussia, Pennsylvania We are just 30 minutes from Philadelphia International Airport and close to the King of Prussia Mall - one of the largest malls in the country and Valley Forge Historical Park. Enjoy a freshly baked DoubleTree Chocolate Chip cookie upon your arrival and let our professional and friendly staff show you to your guest rooms or suites. While you are staying with us, please take advantage of our amenities including an outdoor pool and fitness center, or relax on our patio. We have over 24,000 sq. ft. of meeting space to host meetings and a business center complete with fax, photocopying and printer access. If you are planning a wedding reception or other memorable event, please contact us to learn how we can help make your day special. Don't forget to unwind after a long day at our signature T. Burke's Gastro Pub restaurant which includes your choice of the buffet or a la carte menu. ... more   less 
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Also Known As:
Dolce Valley Forge Hotel King Of Prussia
Dolce Valley Forge Hotel And Conference Center
Hotel Dolce Valley Forge

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