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“Never Again” 2 of 5 bubbles
Review of Split Rock Resort & Golf Club

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Split Rock Resort & Golf Club
Ranked #2 of 3 Hotels in Lake Harmony
Danvers, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Never Again”
2 of 5 bubbles Reviewed 23 April 2014

I read all the reviews before we stayed at this resort and questioned the decision to stay.....well I should have decided against it. The resort is not a resort. The room was the best part...as timesharers we stayed down at Willowbrook. Nice but just too far from everything..about 3/4 of a mile. There were a good amount of activities for the kids, bowling etc. But if you want to do something without a fee forget it. Beautiful late April days but was told could not use outdoor tennis courts, get a basketball or other outside game ball etc until May 31st. Disappointing and probably a result of the lack of staff...everything is under staffed. Galleria needs updating and watch our for the 6 inch deep potholes, buildings are smoking free but far from smokeless. Receptacles at every door, smokers at every door as well. Easter party on Easter ...great....not so much. Dirty, dirty. DJ played songs reserved for a 21+ crowd for a 3-6 year old crowd. 50 chairs at tables for about 200 people. Oh yeah and it wasn't free either. Breakfast was horrible. If you can make it off the property to the Boulder View Tavern for Sunday Brunch..$10 and MUCH better fare. In the end we stayed 3 nights and left on what was suppose to be a week long stay...and the front desk did not even ask why we were leaving so early. Just tells you they don't really care. Never again.

Room Tip: Willowbroo.....but prepared to drive!
See more room tips
  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank CharlesP1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
romeyd04, Manager at Split Rock Resort & Golf Club, responded to this review, 28 April 2014
Thank you for your comments; although there is no attendant at the outdoor activity area until Memorial Day, the equipment is available at the bowling alley activity desk to take outside on nice days.
Your concerns about the food have been given to our Food and Beverage Manager and he will take care of the issues in a timely manner, also, the concerns you have about the Easter party D.J. we are looking into other entertainment so this does not occur again.
We hope that you would give us another chance and maybe stay with us during the summer months when all of our amenities will be open and the pot holes will be filled.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,595 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (345)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Rockwood, Michigan, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 23 April 2014 via mobile

We are owners at Marriott in Orlando. We thought we would change pace, stay a bit closer to home (Michigan). This place (The Galleria two bedroom suite/full kitchen) had it all on paper. Then you check in....Long line to check in, ONE ELEVATOR for the place (when it's working). It's been down for 3 days now. Very dated decor. Patch work every where in the rooms/kitchen like a bad hotel room. Oh don't go before Memorial Day because the indoor water park isn't open during the week!!!! Yes one of the main reasons we came here for a week isn't open. My fault for not checking I guess. The good thing is there were on site things to do. Bowling, arcade, pool (jacuzzi broke), mini golf (closed), movie theater w/8pm show only during week (same movie every day). Can't speak on the water park (we haven't been there yet!!! We have to wait for the weekend! ) I can confidently say without our trip there we won't be back to The Galleria at Split Rock!! Sorry, I usually can make the best out of anything but this place I was stumped.

Stayed April 2014, travelled with family
Helpful?
2 Thank Jodi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
romeyd04, Manager at Split Rock Resort & Golf Club, responded to this review, 28 April 2014
We are very sorry that you did not enjoy your stay at the Resort, we are happy to hear that you enjoyed the amenities available on property.We wish you and your family would give us another chance on a future stay in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Lake Harmony hotels

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 21 April 2014 via mobile

We stayed at the 1 bedroom suite building 2. No complaints what so ever. It's a newer building with everything being just great.
Front desk is ok but very under staffed. One person checking in and out. Be prepared to stay in a long line.
Water park is good. Nice and warm for small kids. Not big but enough for family to have fun. Clean

Stayed April 2014
Helpful?
Thank Pupcik2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
romeyd04, Manager at Split Rock Resort & Golf Club, responded to this review, 28 April 2014
Thank you for your comments; we are very pleased that you enjoyed your accommodations and the Water Park. Your concerns about the front desk have been forwarded to the Front Desk Manager and she will handle the issue in a timely manner.
We here at Split Rock thank you for staying with us and look forward to seeing you and your family again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hammonton, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 April 2014

Our family of four stayed at Split Rock from April 17 to 19th. Yes, the hotel is dated and there is a lot of dark wood. Once you get over this, it's quite a fun place for families. The H20 Waterpark is the best I've seen. It includes a fabulous wave pool, wave tank, 3 waterslides, and few play areas for the little ones. The bowling alley and movie theater are small, but nice. The arcade has many games and a ticket redemption system for prizes. My kids loved the two indoor pools and hot tubs. The buffet breakfast and dinner at the Galleria offered a decent selection of food that was quite tasty. As for the people complaining about the fees, they should have looked into a package deal. Our Spring Break Package included: a standard room, a buffet breakfast each day, 4 movie tickets, and water park tickets for one day.

Room Tip: Stay in the Galleria if you want to be near all the activities. Stay in the Lodge if you want peace...
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  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KimberlyD711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
romeyd04, Manager at Split Rock Resort & Golf Club, responded to this review, 28 April 2014
We thank you for your nice comments about our Resort; we are thrilled that you and your children had such a good time at the resort and using the property amenities. We look forward to seeing you and your family in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 18 April 2014 via mobile

We own a timeshare through sheraton in Orlando. We exchanged because we were not able to travel and wanted someplace close for spring break with our 2 boys. My wife saw this resort with a waterpark and thought this would work out.

We read the reviews and became concerned. I kept saying to my wife have realistic expectations (low) but the boys will love the water park.

We arrive and check in. The first surprise is learning that there are fees for the water park and that the very next day high season starts and the fees will be even more. PAUSE .... For the money I spent on sheraton and my exchange fee I'm shocked that I have to pay for the water park. Next I find out that EVERYTHING has fees including bowling, movies, tennis, pool table, you even have to pay for your own ping pong balls. I ask the receptionist what is the benefit of being a time share owner here at the resort. She kindly responded " well you get to use our pool" that was it (btw the hot tub at the pool is broken). I was reminded that I would have to pay a toll everytime we left the resort and returned. Sigh...

Overall, this place has potential but relative to my Orlando timeshare there is no comparison. However, if this was my first experience with a resort I could be fooled into thinking this was the best place ever. We actually heard someone say this ... we could only shake or heads and chuckle.

I guess your experience is relative to what you know. Some perspective examples below ... if you are okay with this then this may be the place for you.

For example:
Customer service is best on par with that of a Walmart. Employees rarely smile, appear bothered by your questions, quick to state that certain activities are not part of the resort but run by an affiliate therefore they can't/wont help you even though they advertise it as their own. This is true for atleast the water park, golf, and fishing.

Rooms are clean, we stayed in westwood. Yes dated but I could live with that. However, beds have very hard mattresses. We couldn't sleep well at all. I'm used to a washer and dryer in my villa, not here ... Had to travel to the laundromat. ... yup you guessed it there are fees for that too :)

My bottom line opinion is that this resort isn't focused on customer service or creating vacation experiences. They are profit driven first and will do that by charging fees ... not classy. If they were customer and family focused, memberships would rise because people would talk about it in a positive light. Here, I suspect people come for the water park, pay there fees and usually decide to never return again. You couldn't pay me to return here.

So in summary this resort is not for those who want to be pampered, stick to a budget, or expect a stress free time. Expect a walmart or dollar store customer service experience with overly priced items. Not worth the time or money. Only resort visiting first timers with low expectations could like this place.

Stayed April 2014, travelled with family
Helpful?
7 Thank successfulguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodmere, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 April 2014

I almost didn't book Split Rock because of all the bad reviews, but we took a chance and were glad we did. Yes, it's a bit dated and understaffed. And the there could be more professionalism in helping guests coordinate indoor and outdoor activities. But there were many good things. Our two-bedroom suite was huge and nice. The waterpark and pool were nice and also clean. Many are comparing it to Great Wolf. For the price, the Split Rock room was much bigger than GW and there were many more activities to keep the family busy after you're done with the water park. GW waterpark is bigger, but after you're done with that, there isn't as much to do.

Room Tip: The two-bedroom suite is a great deal for the price.
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Allison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
romeyd04, Manager at Split Rock Resort & Golf Club, responded to this review, 28 April 2014
Thank you for your comments; we are glad to hear you enjoyed your stay with Split Rock as well as enjoying the properties amenities. Your concerns were forwarded to the Activities Manager and will be handled in a timely manner. We look forward in seeing you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westfield, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 16 April 2014

We are a family of four with two kids aged 7 and 10. We go on an annual Sunday to Monday trip to the Great Wolf Lodge in the poconos. We all love it but it's not cheap. We decided to give split rock a try as it was a much cheaper alternative. We had heard mixed reviews about it. Our kids gave it a 9 out of 10 stars. They loved the water park and the short lines for the water slides. The arcade and bowling alley were huge hits too. The indoor pool was a huge hit for our water loving kids. They made friends and played for hours while we relaxed and had a cocktail or two. The hotel is a little dated in terms of decor(think lots of brass!) but very clean with spacious rooms and comfortable beds. We would definitely go back.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dizi2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
romeyd04, Manager at Split Rock Resort & Golf Club, responded to this review, 28 April 2014
We thank you for your nice comments and are happy to hear that your children loved the Water Park and the Resort amenities. We look forward to you and your families return to Split Rock.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Split Rock Resort & Golf Club

Property: Split Rock Resort & Golf Club
Address: 428 Moseywood Road, Lake Harmony, PA 18624
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Lake Harmony
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Lake Harmony
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Split Rock Resort & Golf Club 3*
Number of rooms: 384
Reservation Options:
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Also Known As:
Split Rock Resort And Golf Club
Split Rock Resort & Golf Club Hotel Lake Harmony
Hotel At Split Rock
Split Rock Hotel
Resort At Split Rock
The Resort At Split Rock
Split Rock Pa
Split Rock Resort Pa
Split Rock Lake Harmony

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