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“Used to be upscale”
Review of Split Rock Resort

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Split Rock Resort
Ranked #2 of 3 Hotels in Lake Harmony
Reviewed 3 May 2014 via mobile

Suite was nice, bed was old, hard and uncomfortable. Stains on the bathroom ceiling. Poor lighting in bathroom made it difficult for her to put on her makeup. Bring a bathrobe and beach towels, they are not provided. Food was very good at the smokehouse grill. By the way, it costs a dollar every time you enter he resort.

Stayed: May 2014, travelled as a couple
3  Thank MarkfromDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
romeyd04, Manager at Split Rock Resort, responded to this reviewResponded 5 May 2014

Thank you for your comments; we are glad that you enjoyed your accommodations and your stay. We here at Split Rock keep striving to improve and your feedback is greatly appreciated.Thank you for your business and we look forward to seeing you in the future.

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958 - 964 of 1,732 reviews

Reviewed 28 April 2014

We were here during a long weekend in February when it happened to be snowing. The snow removal and salting basically ends where the county road ends. There is a reasonably long private road (I think). We were driving on more than two inches of snow for pretty much two whole days. We saw so many stuck cars through the two days - 2-wheel drive minivans mostly.
Now onto the resort. The parking lots were a complete nightmare. Cars stuck all over the place,

PROS
- the resort has a decent-sized indoor waterpark and there's no doubt that kids will have fun
- it is cheaper than other for staying overnight - at least for that long weekend
- the apartments are approx a mile from the waterpark but they are very spacious. Kitchen has enough equipment, heaters are individual and they work.

CONS
- the main resort lodge entrance area was a mess on the long weekend. wet areas everywhere (my toddler slipped once), very crowded lobby. parking was a mess, overflow parking was snowed in
- for the long weekend the number of lockers weren't enough
- food options are minimal but that's to be expected
- no towel rentals - again, to be expected
- nearest restaurants are 5+ miles away

I've heard other users talk about the Great Wolf Lodge chain that is supposed to be higher-end but many people might be priced out.

  • Stayed: February 2014, travelled with family
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2  Thank AksNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

Having read a bunch of reviews after I made the reservations, I was really concerned. We went with very low expectations and were blown away. My husband and I were given a one-bedroom suite with a full kitchen, living/dining room, separate bedroom and large bathroom with a Jacuzzi tub and a balcony overlooking the golf greens.

Our children and grandchildren had a 2-bedroom suite booked but were given two adjoining and attached apartments just as I described, which meant 2 full kitchens, etc. We were amazed. The building was spotlessly clean with lovely public lobbies on each floor.

We loved the indoor water park. My kids said it was cleaner than another resort they had been to last year in New York. Bowling was a lot of fun. There were amazing hiking trails and bicycle trails a short drive away. We ate breakfast and lunch in our apartments and went off-premises for dinner and came upon a restaurant that would rival any 4-star restaurant in Manhattan. We stayed 4-nights and really enjoyed ourselves.

The sociology was mixed but the values appeared to be the same. Every family we saw took great pleasure in the joy and excitement their children were experiencing.

Room Tip: I spoke to customer service in advance and asked what they would charge me for an upgrade because I...
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  • Stayed: April 2014, travelled with family
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1  Thank BargainBobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
romeyd04, Manager at Split Rock Resort, responded to this reviewResponded 28 April 2014

Thank you for your kind words about our Resort we are very happy that your children enjoyed themselves at the water park and bowling. We look forward in seeing you and your family again.

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Reviewed 26 April 2014

We had stayed at Westwood Villa's a 2 bedroom, Livingroom, full kitchen & 3 bathrooms. We checked in April 11, 2014 & stayed for a almost a week.My husband myself, son daughter-n-law & grand baby. Let me start of by saying I was scared to vacation at this resort because of all the bad feed back. I was pleasantly surprised check in at Westwood was meet by 2 wonderful pleasant ladies who checked us in. We drove to our villa & it had a new kitchen, living room & bedrooms was a little out dated. but lots of time shares are. We did have flat screen t.v.'s which is a plus.We asked for 2 pressure gates seeing it was a two floor villa & we had a 11 month old. Service came with it in less than 10 minutes. The water pressure & hot water in showers & sinks was wonderful. The villa was very clean. The back deck was very nice over looking a golf course. We enjoyed the indoor pool very clean. We did not use the indoor pool in the Galleria. We wanted a more quiet pool by the beach..Our grand baby first time in a pool & she loved it. We ordered Pizza & wings from the take out Pizza place in the Galleria. It was very good.My grand daughter loved the playground at the resort. We enjoyed the Pocono's very much. Going to a few indoor markets. Our family trip was a success. Very happy we went. I think if you go around looking problems you will find that at any resort. We love to rent from timeshares because it has more room. Hope this helps. Enjoy where ever your vacation takes you.

  • Stayed: April 2014, travelled with family
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3  Thank CathyfromPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
romeyd04, Manager at Split Rock Resort, responded to this reviewResponded 28 April 2014

We are very pleased that you and your family were happy with our staff and resort and want to thank you for your nice comments. We look forward in seeing you and your family on your next vacation.

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Reviewed 23 April 2014

I read all the reviews before we stayed at this resort and questioned the decision to stay.....well I should have decided against it. The resort is not a resort. The room was the best part...as timesharers we stayed down at Willowbrook. Nice but just too far from everything..about 3/4 of a mile. There were a good amount of activities for the kids, bowling etc. But if you want to do something without a fee forget it. Beautiful late April days but was told could not use outdoor tennis courts, get a basketball or other outside game ball etc until May 31st. Disappointing and probably a result of the lack of staff...everything is under staffed. Galleria needs updating and watch our for the 6 inch deep potholes, buildings are smoking free but far from smokeless. Receptacles at every door, smokers at every door as well. Easter party on Easter ...great....not so much. Dirty, dirty. DJ played songs reserved for a 21+ crowd for a 3-6 year old crowd. 50 chairs at tables for about 200 people. Oh yeah and it wasn't free either. Breakfast was horrible. If you can make it off the property to the Boulder View Tavern for Sunday Brunch..$10 and MUCH better fare. In the end we stayed 3 nights and left on what was suppose to be a week long stay...and the front desk did not even ask why we were leaving so early. Just tells you they don't really care. Never again.

Room Tip: Willowbroo.....but prepared to drive!
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  • Stayed: April 2014, travelled with family
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2  Thank CharlesP1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
romeyd04, Manager at Split Rock Resort, responded to this reviewResponded 28 April 2014

Thank you for your comments; although there is no attendant at the outdoor activity area until Memorial Day, the equipment is available at the bowling alley activity desk to take outside on nice days.
Your concerns about the food have been given to our Food and Beverage Manager and he will take care of the issues in a timely manner, also, the concerns you have about the Easter party D.J. we are looking into other entertainment so this does not occur again.
We hope that you would give us another chance and maybe stay with us during the summer months when all of our amenities will be open and the pot holes will be filled.

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Reviewed 23 April 2014 via mobile

We are owners at Marriott in Orlando. We thought we would change pace, stay a bit closer to home (Michigan). This place (The Galleria two bedroom suite/full kitchen) had it all on paper. Then you check in....Long line to check in, ONE ELEVATOR for the place (when it's working). It's been down for 3 days now. Very dated decor. Patch work every where in the rooms/kitchen like a bad hotel room. Oh don't go before Memorial Day because the indoor water park isn't open during the week!!!! Yes one of the main reasons we came here for a week isn't open. My fault for not checking I guess. The good thing is there were on site things to do. Bowling, arcade, pool (jacuzzi broke), mini golf (closed), movie theater w/8pm show only during week (same movie every day). Can't speak on the water park (we haven't been there yet!!! We have to wait for the weekend! ) I can confidently say without our trip there we won't be back to The Galleria at Split Rock!! Sorry, I usually can make the best out of anything but this place I was stumped.

Stayed: April 2014, travelled with family
2  Thank Jodi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
romeyd04, Manager at Split Rock Resort, responded to this reviewResponded 28 April 2014

We are very sorry that you did not enjoy your stay at the Resort, we are happy to hear that you enjoyed the amenities available on property.We wish you and your family would give us another chance on a future stay in the area.

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Reviewed 21 April 2014 via mobile

We stayed at the 1 bedroom suite building 2. No complaints what so ever. It's a newer building with everything being just great.
Front desk is ok but very under staffed. One person checking in and out. Be prepared to stay in a long line.
Water park is good. Nice and warm for small kids. Not big but enough for family to have fun. Clean

Stayed: April 2014
Thank Pupcik2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
romeyd04, Manager at Split Rock Resort, responded to this reviewResponded 28 April 2014

Thank you for your comments; we are very pleased that you enjoyed your accommodations and the Water Park. Your concerns about the front desk have been forwarded to the Front Desk Manager and she will handle the issue in a timely manner.
We here at Split Rock thank you for staying with us and look forward to seeing you and your family again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Split Rock Resort

Address: 428 Moseywood Road, Lake Harmony, PA 18624
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Lake Harmony
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Lake Harmony
Price Range: £95 - £232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Split Rock Resort 3*
Number of rooms: 384
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), TripOnline SA, Hotels.com, getaroom.com, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Split Rock Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Split Rock Resort And Golf Club
Split Rock Resort & Golf Club Hotel Lake Harmony
Hotel At Split Rock
Split Rock Hotel
Resort At Split Rock
The Resort At Split Rock
Split Rock Pa
Split Rock Resort Pa
Split Rock Lake Harmony

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