I’m a writer/photographer (mostly travel and nature) which means I travel a lot. In recent weeks I’ve been trying to figure out if I’m becoming too critical or perhaps too demanding. I often rely upon reviews on Trip Advisor and similar sites to select accommodations. Lately, I find myself in strong disagreement with what others write about these places. The Hampton Inn, Lancaster, is a good example of this slightly unsettling failure in expectation.
Upon checking into the Inn, I was surprised at the rather perfunctory and unfriendly attitude of the two desk clerks. I had the distinct feeling that my presence was interrupting the more important activity of talking with one another about non-work subjects. The room initially appeared reasonably clean and orderly and in this area, I have no serious complaint. I set up my laptop and attempted to sit down at the desk to check my e-mail. This is when I discovered that the desk chair was broken and could not be adjusted. Wondering if I was simply overlooking something obvious (which I’ve been known to do) I called the front desk. The clerk answered with “yeah” and immediately corrected herself and followed with the more appropriate “front desk”. I explained about the inoperable chair and the clerk said nothing could be done since there were no other chairs. I’m of average height – 5’ 7” – but sitting in the chair was similar to sitting on the floor while attempting to reach the desktop. Although frustrating, I suspect my attitude toward this Inn might have improved had anyone shown even a modicum of concern about this unacceptable issue.
When making my reservation and again upon checking into the Inn, I specifically requested a quiet room so that I might work. Therefore, I am puzzled as to why I placed on a floor where several young families were also placed. For much of the evening and well into late night, children were running up and down the hallways, pounding on each other’s doors and engaging in the normal play of children. I don’t dislike children and do not expect children, even in public environments, to be aware of the needs of working adults or to contain their often-high energy. I do not consider the children in this situation to be “brats” or abnormal in any fashion, they were simply kids being kids. Because the motel was clearly not full, I must question the decision to assign a room to a single working adult amidst families traveling with younger children.
The following morning, I visited the breakfast room and encountered yet another indifferent, even rude worker. The person who apparently was in charge, stood with arms folded, near the breakfast bar, unsmiling and when asked a simple question (where a guest might find milk) merely scowled while pointing. I offered a good morning, but the worker kept scowling and didn’t bother responding. I had booked two nights; however, since I clearly could not work (the desk chair and the noise level) and was clearly unwelcome, I decided to check out early. I was not surprised when the desk clerk merely shrugged when told of the noise and lack of working chair.
Perhaps I was previously spoiled by having spent the three previous nights at the Hampton Inn in Ephrata Pennsylvania, where the staff is universally extremely welcoming, friendly and who cannot do enough for their guests. However, despite the high marks given by other reviewers, I found this particular Hampton Inn extremely disappointing.
- Official Description (provided by the hotel):
- Discover Amish Country and much more from the Hampton Inn Lancaster. Our hotel is located close to major attractions in Lancaster, PA and surrounded by shops and restaurants within walking distance. We're just minutes from Downtown Lancaster, famous for First Friday, the East Coast's oldest existing indoor farmers' market, historic Fulton Theatre, boutique shops, fine dining and nightlife. Enjoy a unique theatre experience at Sight and Sound Millennium Theatre or the American Music Theatre and shop more than 500 outlet stores at the nearby Rockvale and Tanger Outlets. Our friendly staff can direct you to the most popular Amish attractions, Lititz, PA, Strasburg Railroad or the PA Renaissance Faire. Families will love the excitement of Dutch Wonderland Family Amusement Park, Landis Valley Museum, Hands-on-House, and the North Museum. If you're here on business, Hampton Inn Lancaster is conveniently located near the entrance to the Greenfield Corporate Center adjacent to the Lancaster County Visitors' Center. Johnson & Johnson, Dart Container, and Tyson Foods are just a few of the companies you'll find nearby. Enjoy our contemporary lobby and guestrooms, complimentary daily breakfast buffet and waffle bar, and wake up rejuvenated from a great night's sleep in the Hampton Bed(R). Work out in our state of the art fitness center or walk the scenic trails near the hotel or relax in the seasonal outdoor heated pool and sun patio. Catch up on work in our 24 hour business center or from the comfort of your room with free high-speed WiFi, while enjoying a cup of coffee from our 24-hour coffee and tea bar. Getting hungry? The Olde Greenfield Inn and Ginza Sushi both offer our guests great discounts for dining with them and they are only a few steps from the hotel lobby. ... more less
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- Also Known As:
- Hampton Inn Lancaster Hotel Lancaster
- Lancaster Hampton Inn