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“A Family Favorite”

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Eden Resort and Suites, BW Premier Collection
Ranked #1 of 39 Hotels in Lancaster
Certificate of Excellence
GreenLeadersBronze level
Norwalk, Connecticut
Level Contributor
171 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“A Family Favorite”
Reviewed 11 June 2014

Whenever we go to Lancaster with our whole family we stay in the two room suites. They are so spacious and comfortable. There is plenty of room in the sink area (2 sinks) and it is great that is not in the shower area so people can get ready as another showers. Having two TV's in each room allows people to watch different shows if some are not interested in what the others are watching. We really enjoy the pool area. It is beautiful and always clean. The exercise room is located right off the pool area. It's not real big but it is nice to work out while the family is swimming and then be able to walk out a door and sit and watch them swim when I am done. The dining options in the hotel are nice. If you can stay for the Champagne Sunday Brunch, it is huge and very enjoyable, something can be found for everyone. Eden Inn is close to so many attractions so the location is great. The service is wonderful as well. You can't go wrong when you choose the Eden Inn and Resort.

  • Stayed December 2013, travelled with family
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Helpful?
Thank Myflowergirls2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,579 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (793)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Martinsville, Virginia
Level Contributor
170 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 11 June 2014

This was a great place to stay. Rooms were very nice & clean. Restaurant options downstairs were great & close to others as well. The bar downstairs had two projection screens, great for watching games. I had trouble with the internet connection when trying to work though. The fitness center is very very small, just a few machines. Breakfast buffet was wonderful!

  • Stayed April 2014, travelled on business
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Helpful?
Thank kkeith34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 June 2014

Second stay in the last few months. First stay we had a lot nicer room but they both were great. Motel location is excellent. Easy to get to. Great Restaurant. Great Mall nearby. All Amish attractions and Lancaster City are in the area.

  • Stayed June 2014, travelled with family
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Review collected in partnership with Best Western

Helpful?
Thank 210garyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old Bridge, New Jersey
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 June 2014

We stayed at the Eden Resort for 2 nights for a long weekend getaway. We chose a standard room with 2 double beds, and we were assigned room 196 on the first floor. The room was nice, but there were a few issues:

1) ANTS everywhere. They were on the window sill, on the desk, on the glass table, and who knows where else.

2) They host a lot of parties/events at the hotel. Our room was near the courtyard so we could hear a wedding ceremony taking place as well as the music/microphone from another party. This was during the day so it wasn't too big of a deal.

3) Shower drain was clogged upon 1st use.

4) There's a quiet policy starting at 10pm, but we clearly heard other guests mingling outside of our room after 10. This is normally not problem, but we had a 3 year old and 6 month old trying to sleep.

Otherwise, we had a good trip. The hotel location was great, and our 3 year old really enjoyed the kids pool area.

  • Stayed June 2014, travelled with family
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    • Location
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    • Service
Helpful?
Thank October08Best
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review, 13 June 2014
Dear Valued Guest,

Thank you for taking the time to provide us with your constructive comments concerning your recent stay at the Best Western Premier Eden Resort and Suites. We aim to provide ultra clean, comfortable guest rooms, and personalized service to provide a memorable experience. We regret, however, that we were unable to exceed your expectations. I truly apologize for any inconvenience that you and your family encountered, and hope to have an opportunity to welcome you back again in the not-to-distant future.

Our Eden Resort Manager-On-Duty is available twenty-four hours per day and by dialing -0- we are happy to assist any concern. We appreciated your feedback as an opportunity, and the appropriate Eden Associates and Resort Department Managers were able to immediately follow up with your concerns with additional training, mentoring, and personal inspections. We thank you for your comments, as it is by our guests' observations and remarks that we will continue to improve our services in all areas of the Eden Resort.

I have sent you a personal e-mail through Trip Advisor. Best wishes and safe travels to you and your family. I look forward to hearing from you.

Kind Regards,

Mark Clossey, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
Reviewed 10 June 2014

Stayed recently in one of the two bedroom penthouse suites, with two teenage daughters and a friend. The layout was a little odd (master bedroom was behind bunk bed room, which you had to pass through) but the suite was very spacious, clean and comfortable.

Resort grounds were amazing - beautiful pool with putting green, bocce court, outdoor billiard table and Ping-Pong. Food was very good at on-site restaurant and the staff everywhere was friendly, accommodating and worked hard to please.

  • Stayed May 2014, travelled with family
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Helpful?
Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana, United States
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 June 2014

We stayed at the Eden Resort while in town for a wedding. It was a great place for my group of 5. We rented a suite and my parents stayed on the pullout couch in the living area, while my husband and daughter and I slept in the bedroom. The rooms were large and well-appointed. The bathroom was beautiful, with 2 shower heads. Door to bedroom was practically soundproof. Room service from the hotel restaurant was good and fast. Really nice indoor pool, and fun outdoor pool with kids splash zone. Also had a playground, basketball court, and billiards table. Really felt like a resort! Would definitely stay again. If I had to point out any downsides it would be no bath tub (hard when you have small children), not a great view (the interstate), and there was a lot of hall noise for those sleeping in the living area.

  • Stayed June 2014, travelled with family
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Helpful?
Thank Kira N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pacific Grove, United States
1 review
Reviewed 9 June 2014

I have stayed here for years. Every time I come back it gets better. They have the largest rooms and suites. A beautiful pool area, nice gardens and everything is so clean. It's probably the best choice in Lancaster.

  • Stayed June 2014, travelled with family
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Review collected in partnership with Best Western

Helpful?
Thank Joseph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eden Resort and Suites, BW Premier Collection

Property: Eden Resort and Suites, BW Premier Collection
Address: 222 Eden Road, Lancaster, PA 17601 (Formerly Eden Resort and Suites, Best Western Premier Collection)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lancaster
#1 Green Hotel in Lancaster
#1 Family Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Eden Resort and Suites, BW Premier Collection 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Resort And Suites
Best Western Premier Eden Hotel Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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