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“Wonderful Lodging in Lancaster”

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Eden Resort and Suites, BW Premier Collection
Ranked #1 of 39 Hotels in Lancaster
Certificate of Excellence
GreenLeadersBronze level
Baltimore, Maryland
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Wonderful Lodging in Lancaster”
Reviewed 11 July 2014

Recently took a four night trip to Eden Resort and had a wonderful experience. The staff was excellent, grounds and amenities are well-maintained, room and linen cleanliness is superb, restaurants and room service are top-notch.

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Brock S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review, 16 July 2014
Dear Brock S,

Thank you for your comments and personal observations regarding your recent stay at the Best Western Premier Eden Resort and Suites located in the heart of Lancaster County, Pennsylvania. Our Eden Resort Team is dedicated to creating a great "Guest Experience", and I am very happy to hear you enjoyed our team immensely! We truly work extremely hard to care for our guests and I am confident our Eden Ambassadors appreciate your kind endorsement and hearing their successes!

Wishing you and your family a happy and safe Summer Season.

Premier Regards,
Mark Clossey, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,579 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (793)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2014

It was worth the 3hrs trip. Loved the hotel!! It is clean, fun for kids and the food was great too. Great place for a family road trip. Close to shopping, Dutch Wonderland, Amish town and more. The pool area was my favorite. Safe for kids.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
1 Thank Grace G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felton, United States
1 review
Reviewed 11 July 2014

The Eden Resort was a great experience for my family and I. From the courteous friendly staff, the beautiful clean room, to the vast amount of amentities that were available on site. We will definitely use this location again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Terry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selinsgrove, United States
1 review
Reviewed 11 July 2014

The resort concept is perfect for us. We can swim, eat and lounge all with the complex which makes it very convenient. The activities are enjoyable. The rooms are comfortable and provide a welcoming setting for a stay.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Patrick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gainesville, Virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 July 2014

On July 4, 2014, while checking in for a weekend stay at the Eden Resort in Lancaster PA, I asked the hotel representative that was assisting us at the time (Taron) to check on another reservation we had booked. The reservation was for an upcoming stay at The Eden Resort at the end of July for my family and my sister's family. We had initially booked separate rooms, but wanted to stay together in one large room if possible. Taron went right to work for us checking for availability in the hotel. He searched, but unfortunately couldn't find a room large enough to accommodate two medium sized families during that time period (the Resort was booked). He continued to assist us over our entire stay (checking each day for availability). In the end Taron was able to reserve/accommodate us in one large room. His persistence had paid off. There were a couple of room options available so he told us about each one. He even permitted us to go view the rooms to see which one would work best for our two families (there are 5 small children between both families). In the end we were very happy with the room that Taron was able to book for us. We have stayed at the Eden Resort in Lancaster PA many times and plan on doing so more in the future. We have always had great customer service, but Taron's compassion and professionalism really stood out this time! Taron clearly exemplifies "Customer Service Excellence" and the Eden Resort should be proud to have a representative like him working for their organization. Thank you very much Taron! And the Eden Resort of course. We will see you again soon. Victoria and Bruce

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
3 Thank BeachVacationHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review, 14 July 2014
Dear Valued Guest,

We appreciate your kind comments and personal observations regarding your recent visit at the Best Western Premier Eden Resort and Suites. Our Eden Resort Team takes great pride in providing all of our guests with ultra-clean and well-maintained guestrooms, plush amenities, and very personalized guest service. Thank you for recognizing those efforts. I appreciated your kind endorsement of Taron, our Guest Service Supervisor, and I will be sure to commend him for his hard work and passion for excellence. We are privileged to have such a dedicated team of Hospitality professionals who truly care each and every day and are committed to exceeding expectations and creating special memories.

On behalf of all of my Eden Resort Teammates, thank you for being our guest and we look forward to welcoming you back to the Eden Resort on your next visit to Amish Country. Best wishes and safe travels to you and your family.

Kind Regards,
Mark Clossey,GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, Pennsylvania, United States
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 July 2014

I stay at this hotel every year with a group of friends. We wouldn't stay any where else in Lancaster. Eden Resort has a staff that does everything to make your stay comfortable. I have never stayed any where else that had a staff that is so dedicated to their guests. The facility is beautiful & well maintained. The food is not only good it is reasonably priced. I have stayed in luxury hotels that were not as nice as Eden Resort. But really, it is the staff that makes this hotel.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank MorwensCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woking, United Kingdom
Level Contributor
74 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 10 July 2014

The welcome desk could not have been more helpful and although this a large hotel with lots of families it was much quieter than we expected. The cleanliness could not be bettered and we enjoyed our meal in the restaurant. We didn't have time to enjoy the excellent facilities which clearly attracts families to visit this hotel but they looked well managed and were clearly enjoyed by all. The room was outstanding.

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank DJS377
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eden Resort and Suites, BW Premier Collection

Property: Eden Resort and Suites, BW Premier Collection
Address: 222 Eden Road, Lancaster, PA 17601 (Formerly Eden Resort and Suites, Best Western Premier Collection)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lancaster
#1 Business Hotel in Lancaster
#1 Family Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Eden Resort and Suites, BW Premier Collection 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Resort And Suites
Best Western Premier Eden Hotel Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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