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“Great Value, Great Hotel”

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Eden Resort and Suites, BW Premier Collection
Ranked #2 of 39 Hotels in Lancaster
Certificate of Excellence
GreenLeadersBronze level
Reviewed 16 July 2014

Loved the hotel, wonderful 2 bedroom suite with balcony, great value for our stay. Would definitely return. About 1/2 hour from Hershey, 15 minutes from Dutch Wonderland. Wonderful pool, indoor and outdoor, miniature golf for the kids. Rooms were quiet, free wi-fi available. Bar service at the pool. We would definitely return if coming back to the area. They also gave us a $50 credit towards our room when the fire alarm went off for no reason at 5:30am and our 2 young boys would not go back to sleep.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Kim Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,390 - 2,396 of 4,881 reviews

Reviewed 16 July 2014

Very unhappy with the staff at this establishment. Very disorganized. Very pricey for the rude behavior shown to us by staff. I would not recommend this Hotel for a wedding. The staff is very disorganized. The wedding organizer was terrible. Many guests had no idea where to go or what to do as the reception proceeded. The organizer stated she would be with bride the entire day to answer any questions, and help with any final preparations. She came 1 hour before the ceremony and did not follow thru on many of the corrections that were needed. Staff gave misinformation to guests causing a lot of confusion prior to ceremony. We had random children playing and people walking thru the ceremony room as it was being prepared for wedding. Walking on chairs and playing with settings and flowers. No staff asked them to leave until we requested it. They then roped it off but did not enforce our request. We had to have our own family watching room.

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with Best Western
Thank Carl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

What a fabulous resort!!! We were not sure what to expect from Best Western...but it was Fabulous!! And we now plan to return next year! Lots to do in the area. Fabulous food & restaurants on site. Friendly &helpful staff! Lots to do for kids, beautiful, spacious rooms. We had a 2room suite w/full kitchen & 2bathrooms! Our room overlooked indoor pool! Also had outdoor pool, kids playground w/pirate ship & castle to play on, swings/slide. Basketball, ping pong, bocci, dog park, free ice cream, free Popsicles by pool, poolside dining! We ate by the pool for 4nights! Great food, loved eating dinner/drinks poolside! Best champagne brunch ever been to with delicious/variety of food on Sunday. Laundry service at hotel. Very relaxing 4 days!! Family villas also available! F
Lots of families and everyone very friendly! Lots to do in the area, amusements, museum, Amish, &$hopping!!

  • Stayed: July 2014, travelled with family
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Thank haynestravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 25 July 2014

Dear Hanyes Travel,

As a Senior Contributor, we appreciate your comments and personal observations regarding your recent stay at the Best Western Premier Eden Resort and Suites. We value feedback from all of our guests and yours will be used as inspiration for all our Eden Resort Ambassadors. Our commitment to excellence is our core belief and we want you to expect the very best-- each and every visit. We are inspired to continue to raise the bar and we are working hard to create some new surprises that will make your next visit the best one yet.

Thank you most of all for choosing the Eden Resort as your favorite place to stay when visiting Lancaster County, Pennsylvania. We can't wait to have you and your family return. Best wishes and safe travels.

Premier Regards,
Mark Clossey, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

My daughter-in-law and my 2 grandsons and I stayed here over the weekend. This is my 4th time staying at this hotel. A trip to Hershey Park with a stay at the Eden Resort has become a don't miss yearly event for us. The boys had fun at Hershey Park but kept asking when we were going to the hotel! They couldn't wait to go play in the pool and in children's play area. Our room was clean and comfortable as always. I can't say enough good things about this hotel. It's one of the best I've stayed at in our price range. The staff are so friendly and helpful. This hotel really knows what customer service is all about!

  • Stayed: July 2014, travelled with family
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Thank PatinMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

Had an amazing time with my family! Everything was very clean and organized. Cant wait to go back next year! My kiddos did not want to leave so much to do and so many shopping malls around it was great.

  • Stayed: July 2014, travelled with family
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    • Location
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Review collected in partnership with Best Western
Thank Noelis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

The Best Western Eden resort in landcaster pa is a great place to stay. Lots of things for the children to do. The place is clean and the employees are pleasant . The food is great too. They have a childrens pool area and a in-door pool and out pool. There is a play areas swings, baseball area and a ping pong area. If you like you can also BBQ.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank Regina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 20 July 2014

Dear Regina R,

Many thanks for taking the time to share your recent review with us at the Best Western Premier Eden Resort and Suites.

Your kind endorsement as given our entire "Eden Resort Team" a great boost. They all join me in thanking you for sharing your "Eden Experience" and appreciation with us! Thanks again for the encouraging words.

I hope it is not too long and we have the privilege and honor to welcome you and your family back again. Have a safe and happy Summer Season!

Premier Regards,

Mark Clossey,GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

We are returning guests to The Eden. This was just a one night stay. Booked online the day before arrival and used the best rate with the no refund policy. Our room was spacious, clean and comfy. Never reserved a room this way prior so I wasn't sure the type of room we'd receive. Well pleased with the room and the discounted price.

  • Stayed: July 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Connie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eden Resort and Suites, BW Premier Collection

Address: 222 Eden Road, Lancaster, PA 17601 (Formerly Eden Resort and Suites, Best Western Premier Collection)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lancaster
#1 Business Hotel in Lancaster
#1 Green Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range: £97 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Eden Resort and Suites, BW Premier Collection 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Hotel Lancaster
Best Western Premier Eden Resort And Suites
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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