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“Resort and Venue!” 5 of 5 bubbles
Review of Eden Resort & Suites, BW Premier Collection

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Eden Resort & Suites, BW Premier Collection
Ranked #1 of 38 Hotels in Lancaster
Certificate of Excellence
GreenLeadersBronze level
Frederick, United States
1 review
“Resort and Venue!”
5 of 5 bubbles Reviewed 17 July 2014

My son and his bride hosted family and friends for their wedding reception, which was joyous. We, as family, stayed at the resort and found the pools, the courts, the rooms, the accommodations, and the convenience to be superb. The staff was helpful, gracious, and professional. Wonderful, Wonderful!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Carolyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review, 25 July 2014
Dear Carolyn M,

Thank you for sharing your lovely review regarding your Son's recent Wedding Gala and Celebration at the Best Western Premier Eden Resort and Suites. We realize Weddings are a time to cherish and we are grateful for the opportunity to exceed expectations and create special memories on this unforgettable day! It was our honor and pleasure to be your Host and we continue to be inspired by your thoughtful endorsement. On behalf of all the Eden Resort Team -- "two become one, what a beautiful thing-- best wishes as your Son and Daughter-In-Law begin the wonderful journey of marriage together".

Congratulations --can be so proud-- and we know a great place to celebrate a "First Anniversary".

Kind Regards,

Mark Clossey,GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,356 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (755)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lancaster, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 July 2014

Beautiful resort with wonderful amenities. Has a beautiful indoor pool in case of bad weather. Two restaurants on the premises. You really don't have to leave for anything. All the staff was very helpful. Try to get an outer room not looking over the indoor pool if you like to see the outdoors. Great value.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Claudia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goshen, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 July 2014

Loved the hotel, wonderful 2 bedroom suite with balcony, great value for our stay. Would definitely return. About 1/2 hour from Hershey, 15 minutes from Dutch Wonderland. Wonderful pool, indoor and outdoor, miniature golf for the kids. Rooms were quiet, free wi-fi available. Bar service at the pool. We would definitely return if coming back to the area. They also gave us a $50 credit towards our room when the fire alarm went off for no reason at 5:30am and our 2 young boys would not go back to sleep.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Kim Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
honey brook, pa., United States
1 review
3 of 5 bubbles Reviewed 16 July 2014

Very unhappy with the staff at this establishment. Very disorganized. Very pricey for the rude behavior shown to us by staff. I would not recommend this Hotel for a wedding. The staff is very disorganized. The wedding organizer was terrible. Many guests had no idea where to go or what to do as the reception proceeded. The organizer stated she would be with bride the entire day to answer any questions, and help with any final preparations. She came 1 hour before the ceremony and did not follow thru on many of the corrections that were needed. Staff gave misinformation to guests causing a lot of confusion prior to ceremony. We had random children playing and people walking thru the ceremony room as it was being prepared for wedding. Walking on chairs and playing with settings and flowers. No staff asked them to leave until we requested it. They then roped it off but did not enforce our request. We had to have our own family watching room.

  • Stayed July 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Carl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartford, Connecticut
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

What a fabulous resort!!! We were not sure what to expect from Best Western...but it was Fabulous!! And we now plan to return next year! Lots to do in the area. Fabulous food & restaurants on site. Friendly &helpful staff! Lots to do for kids, beautiful, spacious rooms. We had a 2room suite w/full kitchen & 2bathrooms! Our room overlooked indoor pool! Also had outdoor pool, kids playground w/pirate ship & castle to play on, swings/slide. Basketball, ping pong, bocci, dog park, free ice cream, free Popsicles by pool, poolside dining! We ate by the pool for 4nights! Great food, loved eating dinner/drinks poolside! Best champagne brunch ever been to with delicious/variety of food on Sunday. Laundry service at hotel. Very relaxing 4 days!! Family villas also available! F
Lots of families and everyone very friendly! Lots to do in the area, amusements, museum, Amish, &$hopping!!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank haynestravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review, 25 July 2014
Dear Hanyes Travel,

As a Senior Contributor, we appreciate your comments and personal observations regarding your recent stay at the Best Western Premier Eden Resort and Suites. We value feedback from all of our guests and yours will be used as inspiration for all our Eden Resort Ambassadors. Our commitment to excellence is our core belief and we want you to expect the very best-- each and every visit. We are inspired to continue to raise the bar and we are working hard to create some new surprises that will make your next visit the best one yet.

Thank you most of all for choosing the Eden Resort as your favorite place to stay when visiting Lancaster County, Pennsylvania. We can't wait to have you and your family return. Best wishes and safe travels.

Premier Regards,
Mark Clossey, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

My daughter-in-law and my 2 grandsons and I stayed here over the weekend. This is my 4th time staying at this hotel. A trip to Hershey Park with a stay at the Eden Resort has become a don't miss yearly event for us. The boys had fun at Hershey Park but kept asking when we were going to the hotel! They couldn't wait to go play in the pool and in children's play area. Our room was clean and comfortable as always. I can't say enough good things about this hotel. It's one of the best I've stayed at in our price range. The staff are so friendly and helpful. This hotel really knows what customer service is all about!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PatinMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
york, United States
1 review
5 of 5 bubbles Reviewed 15 July 2014

Had an amazing time with my family! Everything was very clean and organized. Cant wait to go back next year! My kiddos did not want to leave so much to do and so many shopping malls around it was great.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Noelis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eden Resort & Suites, BW Premier Collection

Property: Eden Resort & Suites, BW Premier Collection
Address: 222 Eden Road, Lancaster, PA 17601-4216 (Formerly BEST WESTERN PREMIER Eden Resort & Suites)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lancaster
#1 Family Hotel in Lancaster
#1 Green Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Eden Resort & Suites, BW Premier Collection 4*
Number of rooms: 300
Official Description (provided by the hotel):
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Resort And Suites
Best Western Premier Eden Hotel Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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