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“Very Nice Hotel”

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Eden Resort and Suites, BW Premier Collection
Ranked #2 of 40 Hotels in Lancaster
Certificate of Excellence
GreenLeadersBronze level
Reviewed 22 July 2014

This is a very nice hotel. It is clean and comfortable. The bathroom was small but clean and thats the main thing. The staff was very helpful. We enjoyed our stay even though it was only one night. Both pool areas looked very nice. I would gladly stay at this hotel again if I am ever in the area. I highly recommend this hotel!

  • Stayed: July 2014, travelled with family
    • Value
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    • Rooms
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Review collected in partnership with Best Western
1  Thank Christina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,429 - 2,435 of 4,939 reviews

Reviewed 22 July 2014

We can't wait to come back next summer. Wonderful hotel about a 6 minute ride away from Dutch Wonderland. It was super clean inside and outside. The staff were lovely - friendly, helpful, smiling. The rooms were spacious, comfortable and quiet. They have a beautiful pool, splash park, and playground that we enjoyed. I would highly recommend this hotel.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Best Western
1  Thank Diane I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 24 July 2014

Dear Diane I,

We appreciate your feedback and kind words regarding your recent experience at the Best Western Premier Eden Resort and Suites. Our friendly service and fantastic amenities makes us the perfect choice for anyone traveling to our Pennsylvania Dutch Region. You simply will not find a better value and service commitment anywhere in the area. Dutch Wonderland is a terrific attraction and conveniently located just down the road.

Thank you most of all for choosing the Eden Resort and being our guest. Best wishes and safe travels to you and your family. We look forward to seeing you again next Summer!

Premier Regards,

Mark Clossey,GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

We stayed here in early June 2014 for a combined business/pleasure trip and were assigned Room #339 for our family of five - two adults and three kids age 14, 12, and 3. We enjoyed every aspect of our stay. I usually stay at Marriott properties as a member, but the location I usually stay at was booked during the time I was coming to Lancaster so we tried this one out based on TripAdvisor reviews and we are glad we did!

The front desk staff was excellent and our daughter enjoyed the free Malley's chocolates at check-in. Value was outstanding... room service and poolside food/beverage service were very reasonably priced. In fact, the food was so good and the prices were so reasonable we never ate out during our trip. We stayed on resort for everything.

The pools were clean and well maintained. Lifeguards were very friendly. The shallow end of the indoor pool was just right for our toddler daughter to feel comfortable.

The room descriptions at the resort were somewhat confusing. We thought we had booked a two bedroom suite with a balcony, but when we entered the room we found out it was a "two-room suite" which meant there were two rooms, but one was the shared living room area with a queen bed in it. When I called the front desk about the mixup, they apologized but were booked to capacity so we couldn't move... bummer. Didn't spoil the trip, just a heads up -- be very clear about the room type you want when you book. Our balcony view was awesome, it looked out over the pool and was very nice and private on both sides. (I included a photo of the view in the post). I'm a clean room freak as we travel often and this location met my standards.

Our boys 12 and 14 used the basketball and golf amenities and enjoyed it. Our daughter loved the playground and putting on the greens with her brothers.

I'd like to come back for a longer period of time and stay in one of the villas with the outdoor cooking areas.

I had a conversation with one of the girls working pool service about how kind and friendly the entire staff was during our stay. She informed me that this used to be a privately held business and the owners loved it very much, only recently partnering with Best Western, but remaining involved in how the property is run. After she explained that, it made perfect sense. You can tell that the owners really care about the property, the customers, and the staff. Everyone was happy and friendly. It really was like a little piece of Eden :)

Room Tip: Room 339 has a great pool view from the private balcony Be sure to clarify the room type you want...
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  • Stayed: June 2014, travelled with family
    • Sleep Quality
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1  Thank snlewis715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

We stayed in this resort for three nights while visiting family in Lancaster. We have traveled a lot and after this visit we have to say that this is the best Best Western of all! It is a large and wonderful resort with plenty of activities for the entire family. They have games, indoor and outdoor pools, eating and drinking places. The entire resort is very clean and the staff is great and helpful. There is a place very near the entrance that sells snacks and open 24 hours--helpful with our late arrival. We will use this resort for sure every time we visit the Lancaster area.

  • Stayed: July 2014, travelled as a couple
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1  Thank Roberto C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

Looking for a top quality hotel in Lancaster pa.than this is the only and only that i would book,from the amazing quality rooms with the most comfortable beds,sheets and pillows to a amazing staff and what a pool with a kids play area cant be beat.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
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Thank Jackmass1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

I would like to tell all who like to stay at luxurious hotels that this is the one in Lancaster that you should make sure you book your stay at,from the gorgeous rooms and comfort beds and pillows to the amazing pool and kids zone outside you will feel as if you are in paradise also they offer you at no charge ice cream and ices a few times during the day.great hotel 5 stars

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Jackmass1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 25 July 2014

Dear Valued Guest,

As a Senior Contributor on Trip Advisor, thank you for sharing your comments and personal observations regarding your recent stay at the Best Western Premier Eden Resort and Suites. We appreciate your fine patronage and thanks for your decision to stay with "people who care". Our culture of drive, determination, and commitment resonates a passion throughout our entire Eden Resort Team. It truly is our honor and pleasure to create special memories and exceed expectations. We appreciate your kind endorsement informing other worldwide travelers how much we care, and the highlights of your five star experience you enjoyed with your family!

We look forward to the next time your travels bring you back to Lancaster County, Pennsylvania.
Best wishes and safe travels -- until we meet again!

Premier Regards,
Mark Clossey, GM

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Reviewed 21 July 2014

Great family destination getaway. Pool and recreation area is perfect for a resort type vacation and only hours away by car. Stayed in a villa, was like home and hotel all wrapped up in one. Other family members stayed in suites and liked their accommodations, as well. I would recommend this hotel to anyone looking for a close getaway, with an exotic resort type feel.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Donald A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eden Resort and Suites, BW Premier Collection

Address: 222 Eden Road, Lancaster, PA 17601 (Formerly Eden Resort and Suites, Best Western Premier Collection)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lancaster
#1 Green Hotel in Lancaster
#1 Business Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range: £92 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Eden Resort and Suites, BW Premier Collection 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Resort And Suites
Best Western Premier Eden Hotel Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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