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“What a pleasant surprise. Great Best Weatern”

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Eden Resort & Suites, BW Premier Collection
Ranked #1 of 38 Hotels in Lancaster
Certificate of Excellence
GreenLeadersBronze level
Morristown, New Jersey
Level Contributor
83 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“What a pleasant surprise. Great Best Weatern”
Reviewed 16 August 2014 via mobile

Room 380.. Just remodeled and super quiet. Beautiful family hotel with pools and kids outdoor games. Lots of kids. Reasonable rate and super clean room. Surprised this was a Best Western. Ask for a re molded room if you can. Good cocktails at reasonable rates.

Stayed August 2014, travelled as a couple
Helpful?
3 Thank golfer6666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,511 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (781)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 August 2014

This is a wonderful hotel with a great staff. It was such a great vacation. The indoor and outdoor pools are beautiful, and the buffet is excellent too! It is also centrally located in Lancaster. It is very kid friendly with lots to do.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank LINYTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new jersey, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 August 2014

we had 2 children and were given a room in the pool area which was convenient. we could eat on premise without getting back into the car. there was a fun play area and a video room so both kids were happy and everything was so comfortable. I will stay there again and highly recommend it to visiting families. The distance to rte 30 was a 10 minute ride.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Donna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review, 17 August 2014
Dear Donna C,

Thank you for taking the time to share your comments and personal observations regarding your recent stay at the Best Western Premier Eden Resort and Suites as it means so much. It truly was our pleasure to hear we succeeded in providing you with ultra-clean and comfortable accommodations, and personalized and caring service. We also appreciate your recognition and endorsement of our Eden Resort amenities, two Pools and Kids Zone Recreation Area, as well our two featured Restaurants on premise Arthur's and Garfield's for your dining enjoyment. Thank you once again for choosing with to stay with --"People Who Care"! Very best wishes and safe travels to you and your family. We trust we will see you again next Summer, and we are excited to have you back as our guests!

Kind Regards,
Mark Clossey, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queens, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2014

very nice hotel. The pool area was AMAZING. My two kids under 6 loved it. Only complaint, beds were slightly uncomfortable. The bedroom faced a major road. We could hear the trucks roaring by at all hours of the night.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Rosine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 August 2014

My wife and I stayed here and didn't get to bed until 2AM. We planned on sleeping until about 9AM but it didn't happen. There was a fitness room right next to ours (122). Starting at about 7AM - ba-BANG, ba-BANG, ba-BANG. People coming and going and consistantly opening and letting the door slam. I got up, threw some clothes on to see if I could just prop the door open. An attendant walked by and I asked her if she could prop the door because I couldn't sleep. She said she would ask the front desk. Of course, nothing happened. When the door wasn't slamming, I could hear people running on the treadmills. Also, I could hear children outside making noise and parents yelling at them. It was very crowded with families everywhere. I was very surprised to see that many people on a Wednesday. The swimming pools and suites are a big draw for tourists I guess. Anyway, upon checkout, I complained to the clerk at the desk. She was "sooo sorry" that I it was noisy and I didn't sleep. Again, they did nothing! I left feeling soooo tired and unsatisfied.

Room Tip: Don't stay anywhere near the fitness room.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Samuel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review, 8 September 2014
Dear Samuel R.

On behalf of all my Eden Resort Colleagues, I truly apologize for any inconvenience you encountered during your recent stay at he Best Western Premier Eden Resort and Suites. I am disappointed and very sorry we could not assist you further and stop the noise completely. As well,the Resort was running full and unfortunately we were unable to move your guest room location.

I have sent you a personal reply through Trip Advisor and I look forward to speaking to you directly. I appreciate your comments as they allow our Eden Resort Team to follow up and assure all areas are monitored more closely and quiet for all our guests. Our Maintenance Department did identify the door that was noisy and made immediate repairs. I look forward to working with you on your next visit to Lancaster County, Pennsylvania.

Very best wishes and safe travels.

Kind Regards,
Mark Clossey,GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NJ, United States
1 review
Reviewed 15 August 2014

Convenient to major highways in the area. 30 minutes to Hershey Park. Minutes to many Lancaster attractions. Clean nice rooms, friendly staff, indoor/outdoor pool, nice restaurants. I would definitely stay there again. Outside pool is very nice and kid friendly. Nice spray park for kids right next to the pool. Food/beverage service at poolside. Great family hotel.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Drew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 August 2014

when we arrived, i was surprised to find that the hotel was right next to a highway. the back parking lot was loud, but once in the building, you cant hear a thing. even in the outdoor pool area, you couldn't hear or see the highway. the suites where great, and the villas looked like a little village. from many rooms in the back of the hotel, to get to the lobby there is a bit of walking (its a very spread out hotel). the suites are very spacious, and have soft beds and HD TVs. lots of storage space and complete with one desk per room. our two room suite had one bed in the first room, along with a sofa, and two beds in the second. the rooms where connected by a sink area and mini kitchen (with cabinets, a countertop, a microwave, a coffee maker, and a mini fridge) and a bathroom in between. the food was great, especially the breakfast buffet (the pizza was NOT good). it was a little outside the main city of Lancaster, but it was also close to the Amish country. also near easy highway access to Hershey Park. the hotel has an indoor pool, outdoor pool, outdoor children play area, arcade, and visitors center. Warning- it can get a bit crowded on holiday or summer weekends.

Room Tip: rooms near the lobby do not have a view of the highway, but there's no view there anyways. its...
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  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Jacob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review, 17 August 2014
Dear Jacob R,

As a valued guest and Senior Contributor we appreciate your time and consideration in sharing your review regarding your most recent stay at the Best Western Premier Eden Resort and Suites. Thank you for highlighting many of our great features and benefits at the Eden Resort-- we have been in business for forty-two years. Thank you for high score regarding our "housekeeping efforts" we take great pride in providing ultra-clean and well maintained accommodations. Upon your personal inspection if we have missed any attention to detail please let us know. Clean, fresh, and sanitized are very important to our Housekeeping Team! We wish you an enjoyable Summer Season, and thank you again for kind endorsement. Best wishes and safe travels.

Premier Regards,
Mark Clossey, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Eden Resort & Suites, BW Premier Collection

Property: Eden Resort & Suites, BW Premier Collection
Address: 222 Eden Road, Lancaster, PA 17601-4216 (Formerly BEST WESTERN PREMIER Eden Resort & Suites)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lancaster
#1 Business Hotel in Lancaster
#1 Green Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Eden Resort & Suites, BW Premier Collection 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Resort And Suites
Best Western Premier Eden Hotel Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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