We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hands down the best”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Eden Resort and Suites, BW Premier Collection
Ranked #2 of 40 Hotels in Lancaster
Certificate of Excellence
GreenLeadersBronze level
Reviewed 24 August 2014

This is the third time my family and I have stayed at this hotel. The suites easily accommodate our family of 7 and all of the amenities cover all of our needs. The rooms and decor are gorgeous, the grounds are immaculate and the staff is is beyond friendly and courteous. The outdoor heated pool and kiddie water park were a big hit for my children who range from ages 3-13. The food is delicious and the hotel is conveniently located near the outlet shopping center and Dutch Wonderland. We will definitely be retuning in the future!!! If you are looking for a family friendly resort, look no further.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Jasmine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (4,981)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,330 - 2,336 of 4,981 reviews

Reviewed 24 August 2014

Clean and convenient place to stay. Close to Dutch Wonderland and not far from Hershey. The fitness center is well-equipped. Love the indoor and outdoor pools with a continuous supply of warm towels. Playground and complimentary ice cream/popsicles are a hit with the kids. The extended queen suite is the perfect layout for our family.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Ming T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 8 September 2014

Dear Ming T,

Thank you for writing about your recent stay at the Best Western Premier Eden Resort and Suites. My Eden Resort Colleagues and I are delighted to read that you found our service and accommodations perfect for you and your family. Our convenient location, resort amenities, and warm and caring services are attributes guests truly appreciate! It is the greatest compliment of all when our unmatched value, attention to detail, and superior customer care meets and exceeds our guests' expectations.

Thank you for your decision to stay with us --people who care. We look forward to seeing you again next year.

Premier Regards,
Mark Clossey, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

This is my second year coming here and I could not have loved it more. From the cleanliness of the hotel, the amenities offered, the room, EVERYTHING was top notch. I highly recommend this place. Yes, while staying at the Billas could be loud, it didn't bother us at all. Use a white noise app if you must!

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014

We love this hotel!! Our villa was spectacular. It was spacious, extremely neat & clean, modern, & comfortable. The staff was friendly & accommodating. The onsite restaurants provide everything from a cheeseburger to filet mignon. Do yourself a favor & have Sunday brunch. We've already reserved a suite for Valentines Day.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Sunevbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014 via mobile

Our second stay was successful overall, but the noise between midnight & 2 am was unacceptable. It was mainly loud talking in the hallways, which were supposed to be "quiet" areas. I was restless till 3am! Kids loved the pool areas. On site restaurants were decent. Not as convenient to rt. 30 attractions, but probably worth it for the clean, well kept resort.

Stayed: August 2014
Thank Jmank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014

We have been coming to this resort for years. Each year we stay at least twice during the year. I was completely unsatisfied with our stay this last time. We arrived to check in at 250pm. I was told that the room was being checked and we would receive a call within 5 minutes that our room was ready. 15 minutes later I again went to the desk and was told by somebody else, "check in is anytime after 3pm". She proceeded to tell me that she needed to remind me that check in was anytime after three. Apparently people had checked out late and she proceeded to tell us our room would be ready by 5pm. So I guess the others who checked out late are more important customers. We had been stuck in traffic for hours and just wanted to relax in our room. I paid almost 200 dollars for one night and was unable to check in at check in time. I find this rude and unacceptable. I am sure you would not allow me to check out at 1pm. At 4pm, I finally stated I would like my money back and was told our room was now ready. I was not issued an apology just that statement that I needed to be reminded that check in is after 3pm. I was given two tickets for breakfast the next morning. When we arrived in our room, there were dirty glasses present. I find this also unacceptable. If I was waiting to have the room cleaned the glasses should have been cleaned. My family comes to your resort every year at Thanksgiving. We will not be coming this year. We will be finding a different hotel in Lancaster. One that will be polite, have our room ready on time, and have clean glasses.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
4  Thank Petrina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded 8 September 2014

Dear Petrina S,

We regret to read your recent experience at the Best Western Premier Eden Resort and Suites did not meet or exceed your expectations as prior overnight stays. I truly apologize for any shortcomings regarding the delay of your check-in, and our ultra-clean Housekeeping standards were not consistent regarding your guestroom drinking glasses. There is no excuse-- and I have followed up with the appropriate Department Mangers for immediate retraining and mentoring.

We consider you family and all of my Eden Resort Colleagues and I believe in traditions. We want to make it up to you at Thanksgiving, and the special holiday would not be the same without you and your family here at the Eden Resort. I have sent you a personal reply through Trip Advisor and I look forward to speaking with you directly. My direct line is 717-560-8415. Thank you for your fine patronage over the years and I am very sorry you were disappointed this visit.

Kind Regards,
Mark Clossey, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

The Eden is the only hotel I stay when in Lancaster, I am here 5 - 6 times a year for business. Consistenly excellent accomodations and service. Clean, modern and outstanding value. Restaurant is great value. Always feel welcome and look forward to my next visit!

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Ken E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lancaster hotels
5.4 mi away
Country Inn & Suites By Carlson, Lancaster (Amish Country)
2.0 mi away
Hilton Garden Inn Lancaster
5.4 mi away
DoubleTree Resort by Hilton Hotel Lancaster
Show Prices
Show Prices
Show Prices
6.7 mi away
Fulton Steamboat Inn
Fulton Steamboat Inn
#1 of 40 in Lancaster
1,953 reviews
1.7 mi away
Lancaster Arts Hotel
Lancaster Arts Hotel
#4 of 40 in Lancaster
975 reviews
2.8 mi away
Hampton Inn Lancaster
Hampton Inn Lancaster
#5 of 40 in Lancaster
818 reviews
Show Prices
Show Prices
Show Prices

Been to Eden Resort and Suites, BW Premier Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eden Resort and Suites, BW Premier Collection

Address: 222 Eden Road, Lancaster, PA 17601 (Formerly Eden Resort and Suites, Best Western Premier Collection)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lancaster
#1 Green Hotel in Lancaster
#1 Business Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range: £90 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Eden Resort and Suites, BW Premier Collection 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Hotels.com, Agoda, Evoline ltd, HotelsClick, Cancelon, Ebookers, 5viajes2012 S.L. and getaroom.com so you can book your Eden Resort and Suites, BW Premier Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier Eden Hotel Lancaster
Best Western Premier Eden Resort And Suites
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing