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“WOW! What A Great Vacation”

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Eden Resort and Suites, BW Premier Collection
Ranked #1 of 39 Hotels in Lancaster
Certificate of Excellence
GreenLeadersBronze level
md
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“WOW! What A Great Vacation”
Reviewed 21 July 2009

This was one of my BEST vacations! Your staff was friendly, helpful and made us feel we were special. Your accomodations are excellent! We needed a couple more days to fully enjoy the hotel ammenities, so I guess that means we will have to come back! We look forrward to coming back with our children and grandchildren!

  • Stayed July 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pinkslippersMd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
long island, new york
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 July 2009

We just returned from this hotel in Lancaster Pennsylvania. Our two grandchildren ages two and three were with us. This is a perfect hotel for families with children. The two room family suite was terrific with refrigerator, micro, coffee maker and two TV's. Outdoor adult pool and kiddie pool, playground and indoor pool for rainy days or evening swims before bedtime. Close to all the sights but not too close so you can get a needed break. Children menus in restaurant. We definately will go back and the grandchildren did not want to leave. This was their first time in a hotel and the choice was a good one!

  • Stayed July 2009, travelled with family
    • Value
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Helpful?
1 Thank mdhm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois, USA
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 20 July 2009

This is a renovated Holiday Inn. I stayed at this hotel based laregely in part on the reviews on this site and the hotel's website.

I thought it was unusual that a hotel in Lancaster PA should be getting such rave reviews. But the positive reviews were so overwheming.

The reviews on this site stress the positives but never mention the negatives. Like the room I received for $169 a night was an inside room overlooking the banquet hall. Yes, people looking up from the wedding look into the rooms of people changing their clothes if the curtains are open.

The hotel switched me to a suite (#237) for $229 a night which was well appointed. The problem was very poor lighting and no windows in the living room of the suite. So unless you are a caveman I don't think you will like the suite. I did not and checked-out after the first night. You will be getting a basic motel for a resort price.

There is a reason this hotel is with the Best Western franchise rather than one of the major hotel chains such as Hyatt or Hilton. I don't think they would put their name on a converted Holiday Inn next to an expressway.

I am sure this review will be followed by 10 glowing reviews. Be careful of them.

  • Stayed July 2009, travelled solo
    • Value
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Helpful?
8 Thank agia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdenResort, Revenue Manager at Eden Resort and Suites, BW Premier Collection, responded to this review, 23 July 2009
Dear Eden Guest,
I would like to thank you for taking the time to provide us with your feedback regarding your recent stay at Best Western Eden Resort and Suites.
The Eden Resort & Suites offers visitors to Lancaster the area’s most diverse room types; from deluxe oversized rooms overlooking a beautiful indoor atrium courtyard to 1, 2 and 3 bedroom suites, to residential style suites with fully equipped kitchens, wood burning fireplaces and whirlpool tubs. As a result of the numerous truly unique and diverse room types, the hotel has designed a website that encourages potential guests to take a virtual tour of every room type the property offers, as well as most of its recreational facilities and food and beverage outlets.
Each guest room has been designed to accommodate a wide range of needs our guests have shared with us over the hotels 38 year history. All guest rooms including those facing the hotels indoor courtyard have sheers, privacy curtains and side panels. Privacy is not an issue in any guest room. Many of the hotels newly designed two room suites are constructed so that the guest enters the living/sleeping area and proceeds into and through the beautiful dual sink vanity area past the bath to the primary bedroom area. These suites have been very popular with both family and business travelers since they were first introduced in 2006.
The Eden Resort is proud of its affiliation with a brand that encourages uniqueness rather than standardization. Each Best Western is independently owned and operated. Each Best Western hotel owner is permitted to meet the needs of their market allowing the hotel to take on the identity of not only its owner but also its customer. As with any brand each hotel has to take personal responsibility for upholding that brands standards and image. The Best Western Eden Resort team remains committed to providing excellent accommodations and guest service to all travelers we have had the pleasure of accommodating during their stay in Lancaster County, Pennsylvania. Should your travels ever bring you back to this area, I would like the opportunity to personally assist you in your selection of hotel accommodations. Please contact me if I may of further assistance.

Sincerely,
Mark Clossey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Connecticut
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 July 2009

Our family had a great 3 night stay. We travel often to various spots and we completely enjoyed our mini-vacation here. The facility was great looking, super food from 3 of it's restaurant's, awesome brunches, nice looking rooms with variety of room choices, beautiful indoor and outdoor pools with pool side food & cocktail service, kids movie night by the pool and more, all for very reasonable prices....you get the point. would recommend for a nice family get-a-way.

  • Stayed July 2009, travelled with family
    • Value
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    • Service
Helpful?
2 Thank JRG13726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRICK, NJ
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2009

Great rooms and facilities for all, including dining choices

  • Stayed July 2009, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CGSHAFFER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Island, NY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2009

We had a great stay. We were very impressed with the hotel, staff, location, pools and price. The outdoor children's pool and playground is great. During these economic times it was nice to get a great summer deal. The quality of service is impressive and our rooms were very clean thanks to (Wendy). It was nice to feel safe with my family.
The attention to detail was impressive. I will recommened to my friends.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CocoNYC2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2009

From the moment we arrived at the hotel we were greeted at the door by the staff. Check in was a breeze and the hotel staff were polite and alway's helpful! Every where we turned there was something to do traveling with our two kid's age's 8 and 14 their were so many activitie's offered to them from an indoor pool open until 10:30pm every night to the beautiful outdoor pool with activities every night outdoor's to name a few..Movie nite and Sunday was kid game day with award's given out to a snow cone machine to make ice's for them "all free of charge". The resturant's were over the top with great food "reasonbly priced for a hotel". Ever where we turned their was staff their to cater to your every need. We even called for extra pillow's one nite kind of late and in less then 5 minute's their was someone at the door with the pillow's.

We alway's try to stay somewhere nice while taking trip's this hotel was so priced rite and we will be taking a trip back their soon just to stay at this hotel. So impressive and I can't stop telling everyone about this hotel. You must visit the Eden Resort's by Best Western you will not be sorry I promise.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jenmore65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eden Resort and Suites, BW Premier Collection

Property: Eden Resort and Suites, BW Premier Collection
Address: 222 Eden Road, Lancaster, PA 17601 (Formerly Eden Resort and Suites, Best Western Premier Collection)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lancaster
#1 Green Hotel in Lancaster
#1 Family Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Eden Resort and Suites, BW Premier Collection 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Resort And Suites
Best Western Premier Eden Hotel Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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