Traveled to Lancaster, PA to do some family history research. Didn't have a reservation at any hotel --- this hotel was suggested. I must say I was a bit skeptical as we were driving downtown Lancaster and had to go thru some rather "iffy" neighborhoods. But once we arrived at the Lancaster Marriott, we are totally won over!!! We were greeted by the bellman as soon as we drove up to the door. Ushered us to the reception desk where we were told there were rooms available --- given the AAA discount and another discount that gave us a free breakfast buffet and free parking. The customer service at this hotel is top of the line. Every employee greeted us with a smile and asked if they could help .. or was there anything else they could do. The front desk personnel helped us with ideas of where to do our library research (genealogy). The breakfast buffet was excellent --- everything from cereal and oatmeal to fruit .. to eggs/bacon/sausage/french toast/waffles, etc. The room was large with plenty of space -- safe in the closet; refrigerator; coffee maker. Nice office area in the room.
I can't stress enough how pampered you feel at this hotel. The customer service is extraordinary and the accommodations are wonderful. Do yourself a favor and stay at this hotel!!
- Official Description (provided by the hotel):
- In the heart of historic downtown Lancaster, the integrated Lancaster Marriott at Penn Square and Lancaster County Convention Center offers approachable grandeur and all the amenities discerning visitors expect. An exquisite combination of old and new architectural elements includes a 19th-Century Beaux Arts façade and breathtaking lobby with a city-block view down a magnificent interior street. All 299 luxurious guestrooms offer fantastic views, 37-inch LCD flat screen TVs, granite countertops, and deluxe pillow-top bedding. ... more less
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- Also Known As:
- Lancaster Marriott At Penn Square Hotel Lancaster