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“It was nice, but prepare to walk” 3 of 5 bubbles
Review of Hilton Garden Inn Lancaster

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Hilton Garden Inn Lancaster
Ranked #9 of 38 Hotels in Lancaster
Certificate of Excellence
Lehigh Valley, PA
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“It was nice, but prepare to walk”
3 of 5 bubbles Reviewed 26 October 2012

I like Hilton Garden Inns and many times choose them over Hilton itself. I have stayed here more than once and found that this last time the hotel layout was a pain. The rooms are clean and I love that they still have the mattress adjustment. The hotel layout knocked off points though. My room was on the second floor almost right above the front desk. But, I either had to walk all the way around for an elevator or carry my bag up stairs. I hate that! my briefcase slides over my bag and carrying it is a pain. If you look at the hotel you see that there are multiple levels that make it like a labyrinth. Bottom line is ask for a room on the first floor near a door and it will be a good stay

Room Tip: First floor near a door
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  • Stayed October 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lovedisneyfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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621 reviews from our community

Traveller rating
    298
    206
    73
    31
    13
See reviews for
219
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Gaithersburg, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 October 2012

My husband and I stayed at this hotel in October while attending family weekend at Franklin and Marshall College. Upon check-out I inadvertently left my watch on the bedside table. The cleaning staff found it and the front desk called me before I even realized that it was missing. The watch was returned to me via UPS in record time. Great service!

  • Stayed October 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank visitor354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Augustine, Florida
Level Contributor
141 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 8 October 2012

Have stayed at this hotel twice over the past three months. Nice large rooms with a small fridge. Desk staff is very friendly and helpful. The location is convenient to downtown, and local attractions. I would stay here again!

Stayed October 2012
Helpful?
2 Thank CTK6955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newburgh, New York
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 7 October 2012

My husband and I only stayed here for one night and it was fine for our purposes. It was clean and comfortable....friendly staff. The bathroom was a little on the small side as other reviewers have said.

  • Stayed October 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cutiepebbles75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southampton, nj
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 30 September 2012

The hotel was ok. The lobby and other public areas were fairly new and updated but the room was old. The mattress was literally falling apart. The zipper top had been removed and a foam pad placed on top and the whole thing sank in the middle. The wallpaper was also pealing in multiple places. We had a discounted military rate and paid $95 per night. Not sure if we got an older room because of that, but still I was disappointed with the stay. I've stayed at a lot of hotels and lately HGI is looking old. For a few dollars more, Marriott has a very nice hotel right in downtown Lancaster where we will be staying next time.

  • Stayed September 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank grayno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level Contributor
72 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 28 September 2012

This hotel is clean, the staff is nice and the location is convenient. It is also about as exciting as white rice and the food iat Clyde's is not worth the money. Breakfast is really the biggest rip off. It is $10 for a mediocre to bad buffet and ok eggs. The cook who makes the eggs is really accomidating but it doesn't make up for the poor selection.
They have an upgrade available to a room with a view. It is great if you get it but I would not pay extra for this option. It is just overlooking a small courtyard in the center of the hotel. The rooms are well sized but the bathrooms are tiny.

  • Stayed September 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SalsaPicante78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middletown, Delaware
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 September 2012

I am a business traveler, and I mostly stay within the Hilton family of hotels, and when Hilton brands are not available, IHG hotels. I am Gold with both Hilton and IHG and I spent about 30-40 nights each year in a hotel room, so I definitely have my fair shares of hotel experiences, the good, the bad and the ugly.

Hilton Garden Inn at Lancaster is another great stay for me! HGI is perfect for any business or family travelers. For business, you have all of your essential amenities like free Wifi, restaurant in a hotel, with a bar, a Herman Miller Mirra chair that’s great to sit on, and a functional layout room design. For families, the room is on the larger side compare to other hotels in its class, close to all the Amish stuff. Rooms have mini-fridge and microwaves, so it’s convenient if you bring drinks/food with you on your vacation.

The room itself is great as well, as I have mentioned larger compare to other hotels in its class (my opinion) and offers a functional layout. Bathroom is good but on the smaller side, not a lot of space to move around and the shower door is behind the bathroom door, and the amenities are great, towels are large and very soft. The HGI bed is known as one of the most comfortable ones in the industrial because you can adjust the firmness. HGI (and Hampton Inns) washes the duet for every guest before their arrival, so it smells nice and fresh. You have array choice for pillows for firmness and the AC unit in each room is quiet compare to other hotels.

The hotel staffs are great; they will go out of their ways to ensure you are happy. The hotel offers a great size pool and a whirlpool to relax, and a great workout room by Precor. I love working out with Precor equipments as they are the best in the industry. As you have probably noticed by now, I am very conscious about certain brands and things used in a hotel, because these little things typically provide a hint that the hotel is little bit better than its competitions.

As a business traveler, especially after a long day of traveling, the last thing you want is to show up at a hotel and have surprises waiting for you in your room, and not the good kind of surprises. When I arrive at HGI at Gettysburg, I know what to expect and going to get, a great roomy space, a comfortable chair and a bed where I feel comfortable doing a face planting (frequent travelers, you know what I am talking about!) There are a lot of choices in Gettysburg due its tourist nature, but my choice is clear, Hilton Garden Inn at Gettysburg! And I encourage you to join me and experience everything this HGI has to offer you, you will not regret it!

Happy Traveling!

Room Tip: Room on the 2nd floor have vaulted ceiling, so it's "bigger" because you have more hea...
See more room tips
  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Vic W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Lancaster

Property: Hilton Garden Inn Lancaster
Address: 101 Granite Run Dr, Lancaster, PA 17601-6803
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Lancaster
#9 Romantic Hotel in Lancaster
#12 Family Hotel in Lancaster
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Lancaster 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Hilton Garden Inn Lancaster Hotel Lancaster
Lancaster Hilton Garden Inn
Hilton Lancaster

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