The Steamboat Inn does not rest simply on being a “one trick pony” with its only feature being the appealing exterior. No, the interior was comfortable and beautiful and clean, and the beds, oh so comfortable. The pools were clean, open all hours, and fun. The playground was safe and wonderful for children. And it was impressive to have the wonderful pond to walk around, and see families gathered in the gazebos playing cards or sitting outside and talking. My children loved the ducks, and the baby ones in particular. In the morning, my husband and son woke up early to see the horses next door and visit the bunnies. Oh and that is not to even mention the great fish they could feed while we sat in rocking chairs eating our chocolate chip cookies and punch!
As nice as all that is, the truly spectacular part of our stay was the staff. I called about 3 times before our stay and the front desk staff was helpful and courteous. We have a 20 month old baby, who needs a nap, so the staff arranged for an early check-in so early that our room was ready at 12:30! Unheard of! It was my son Jack’s birthday, and when he checked in the staff already had a stuffed bear behind the desk waiting for him. Later, the gift shop woman heard it was his birthday and treated him like royalty, showing him toys and giving him fish and duck food. Every time we passed the front desk, which was often, they said hi to us and tolerated the questions and monologues of our 4 year old. We had a wonderful dinner in the bar, where again the customer service was spectacular. I do not know what they do to foster such wonderful customer service in the staff, but can honestly say I have never seen it done so well.
- Official Description (provided by the hotel):
- Book a passage today on the Fulton Steamboat Inn and discover the same style and dedication to comfort and fine dining that made the legendary riverboats famous! Experience the 19th century charm of Lancaster County at the perfect venue conveniently located within minutes of the American Music Theatre, Sight and Sound Millennium Theatre, over 200 Outlet stores, the Strasburg Rail Road, Dutch Wonderland and beautiful Amish Farmland! ... more less
- Reservation Options:
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- Also Known As:
- Fulton Steamboat Hotel Lancaster
- Hotel Fulton Steamboat