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“Great Hotel... In It's Day” 3 of 5 bubbles
Review of Lancaster Family Resort

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Lancaster Family Resort
Ranked #37 of 38 Hotels in Lancaster
Pittsburgh, Pennsylvania
Level Contributor
79 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Great Hotel... In It's Day”
3 of 5 bubbles Reviewed 20 July 2014

This was once a great golf resort hotel that is currently seeing some shabby times. Everywhere there is evidence of glory-gone-by: suites with heated tiles in the bathroom, high ceilings, a decades old phone boasting a direct dial to the pro shop... My room (a huge 5th floor suite) had a wonderful view overlooking the adjacent golf course lake where I watched deer and a loon in the early morning.

Sadly now, maintenance and staffing is an issue. The handicapped lift into the hotel lobby was not working. There is no ramp access. In the main elevator there is a sign asking guests not to push the buttons too many times lest the elevator jam and require a total re-set.

Yes, there are many areas that have seen better days and there are many things that could be improved. Used towels along with a stray lime wedge on the floor in the indoor pool area remained untouched the next day. I had to go online (internet worked fine in my room) to figure out how to program the generic dollar store TV remote that controlled the large CRT TV in my room. Half the lights in my room and the hair dryer did not work. The freezer of my mini-fridge was so frosted over that it was completely unusable.

That all being said, I am not a fussy traveler and so am not bothered by any of the cosmetic or other minor shortcomings. I chose this hotel for the indoor pool and was not disappointed. The indoor pool was large and at the perfect temperature. The outdoor pool is huge and clean- but too cold to use during my visit.

The breakfast was good. The WiFi worked. The bed was clean and very comfortable. The indoor pool was heavenly. For the price, this hotel was just fine by me and I would recommend it to anyone who isn't freaked out by a little wear and tear or minor lack of maintenance.

The only surprise was upon check-in. I was informed that a $20 temporary charge would be added on to my credit card against "damages." The charge would be rescinded after check-out. Hmmmmmm.

Room Tip: Rooms at the back (golf course side) are quiet with nice views.
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  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank BonnieInPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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500 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Joppa, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 17 July 2014

We picked this hotel because it was right across the street from Dutch Wonderland and we went there after our day at the amusement park. Location was great and price was reasonable. But you pay for what you get. The hotel is definitely old and looks it. Carpet in the hallways are patched and dirty, rooms are old; especially the bathrooms. Nothing updated in there. Exhaust fan not working, hair dryer falling off the wall, fixtures (tub included) are very old. Tub did not drain well and shower head sprayed water everywhere but where you needed it. Only thing I saw updated was maybe the bedding and TV. Channels on TV were not consistent (could not get the cartoon channel for the kids) and WIFI was very iffy. Sometimes it connected, sometimes not. Pools were not the cleanest. I would not recommend it or stay here again unless they did some major updating.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank barbieq59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lancaster hotels

Lynn, Massachusetts
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 8 July 2014 via mobile

Very clean. Sleeping was great the beds very comfortable. Will stay here again. Right across the street from Dutch Wonderland. 10 minutes from Amish Village and buggy ride. Next door to outlets just a walk across parking lot. Great breakfast options.

Stayed July 2014
Helpful?
2 Thank Goofy10125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 4 July 2014 via mobile

I came to this hotel on a trip with the family the hotel seemed nice but when we got in the elevator we knew we were wrong in the rooms there was mold ,a leak , peeling paint cobwebs etc the next room they gave us (after complaining)smelt so bad it was unfit with no ac in it we knew we couldn't stay a night in this hotel I warn everyone to avoid this hotel at all costs the hotel next door is much better and mor fit to sleep in

Stayed July 2014
Helpful?
2 Thank christopher c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
153 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed 27 June 2014

Ten months ago I wrote a very negative review on this hotel, but we went back this week due to its location to Dutch Wonderland. Incredible changes greeted us. Though an older hotel, the infrastructure has been undergoing repairs, new carpeting, new bedding, secured balconies, upgraded bathrooms and carefully cleaned pools and pool areas. We loved it! Breakfast is full; view of golf course and pool wonderful. Only problem: no plug in bathtub, room a little warm and elevator still old. ( we didn't take it,) however, it's 1/2 price the hotel next door and is by far the closest to Dutch Wonderland- a two minute walk. Give this older hotel a chance; you won't regret it.

Room Tip: Ask for a room facing pool and golf course- not the street.
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank metoread2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bibi B, General Manager at Lancaster Family Resort, responded to this review, 30 June 2014
Thank you so much for noticing . We are doing this for you and all of our valued guests. We are still up grading. Again thank you and see you nest time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

Stayed at the Ramada Inn. Great breakfast. Great service. Rooms were clean. Loved swimming in the pool and hanging out with other families. Close to everything. Enjoyed our time there. Going back soon.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lily616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bibi B, General Manager at Lancaster Family Resort, responded to this review, 30 June 2014
Thank you for taking time to let us know how we are doing. We will continue to improve to make your stay special and memorable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yakima, Washington
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 23 June 2014

Definitely don't count on a great breakfast here. We came with a group and many of us ended up picking up something somewhere else for breakfast. Starbucks is within walking distance. That was my breakfast. They do have pool tables and video games in the lobby. We came early June and our kids went swimming in the outdoor pool. Someone from the desk came out and told them they were not supposed to be swimming there because the pool had not been treated. There was nothing stated anywhere to that effect. Many of our room keys would not work. One of our friends even had to call the front desk more than once. He never knew if he was going to be able to get into his room. There is an outlet mall only about one block or so away. Oh...I almost forgot. There is an amusement park right across the street. I could not hear it, but my daughter said she heard the music from it all night long. I think you get the basic idea. There are a lot of issues with this place.

  • Stayed June 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Madog7famly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bibi B, General Manager at Lancaster Family Resort, responded to this review, 24 June 2014
Sorry you had issues with your stay. As for the pool being treated , it was posted at the pool that it will reopen in an hour. The park across the street from the hotel (Dutch Wonderland) closes every night at 9.30pm. As for the breakfast, we have assorted cereals, bagles and cream cheese, fresh fruit, assorted fruit yogurt, english muffins, coffee, tea and decaf., fruit juices and so much more. Our breakfast meets the standard of the Ramada. I am not sure what your expectations were, but I am sorry for your disappointments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lancaster Family Resort

Property: Lancaster Family Resort
Address: 2250 Lincoln Hwy E, Lancaster, PA 17602-1112 (Formerly Ramada Lancaster)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 38 Hotels in Lancaster
Price Range (Based on Average Rates): £
Hotel Class:2 star — Lancaster Family Resort 2*
Number of rooms: 122
Reservation Options:
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Also Known As:
Ramada Inn Lancaster Hotel Lancaster
Lancaster Quality Inn
Quality Inn Lancaster

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